Module 1 Site Specific Induction (CAPEX) Site specific induction for Employees and Subcontractors working on an Optimise site

Optimise Vision Everyone got home safely because of our positive Health, Safety and Environmental culture. Realised healthy profits through thinking differently and effective delivery. Recognised for our part in successfully delivering the largest water industry programme by outperforming all key measures. Customers choose us because we have reliably delivered great service, are trusted, easy to work with and care. AMP5 provides the natural foundation for our future. “I want to work here” FOR/128/Rev 05

Optimise Values (note to inductor – see page notes) Passionate Committed Reliable Challenging Honest Strategic Passionate We care about what we do and we seek to inspire others Going that extra mile because we care Refuses to let negativity get in the way of delivery Reliable Do what you say you’re going to do, when you said you would do it and tell them you have done it. Always say what we will do and do what we say Dependable, trustworthy and consistently deliver Strategic Resource optimisation, Programme approach Think BIG Working on the bigger picture to achieve the greater goals Committed Giving 100% Taking responsibility Honest Transparent Truthful No surprises Collaborative Retain commercial tension Working to common agreed goal 2 + 2 = 5 Challenging We strive to do things better and overcome barriers to our collective success Collaborative FOR/128/Rev 05

Optimise Vision – the big 3 Q1 Who do you work for? “I work for Optimise” Q2 What do you know about Optimise? “Optimise is a Joint Venture of four companies Barhale Clancy Docwra J Murphy & Sons MWH” Q3 What are Optimise delivering? “Part of the AMP5 programme for Thames Water” (The Largest ever water industry programme in the UK) FOR/128/Rev 05

Thames Water DVD Protecting lives, protecting people Review Module 1 on DVD titled: ‘Our Company, our work, our people (4 mins) FOR/128/Rev 05

Site Staff (Insert picture and display on site notice board / canteen) ____________________ Contracts Manager Site Engineer ____________________ Site Agent / Manager Site Foreman FOR/128/Rev 05

Project Specific Details Scope of the project: General description of works Work areas Restricted area’s or limitations Site Details: Address: ______________________________ ______________________________ Telephone: ______________________________ Fax: ______________________________ FOR/128/Rev 05

Site Facilities Set out site boundaries, security arrangements, safe/designated areas, notice board locations Rules of the site i.e. use of mobile phones, telephone facilities / payphone locations etc. Location of welfare facilities on site i.e.. canteen, toilets, Drying room FOR/128/Rev 05

Who’s on Site Please ensure you sign in and out of the site - if you do not, we will not know you are here for security and emergency purposes FOR/128/Rev 05

Methods of Consultation Toolbox Talks Breakfast Briefings Site Safety Forum Open Space Forum Method Statement and Risk Assessment Briefings Near Miss reporting Suggestion box or other method of putting your views forward Open Door Policy Safety Coach (if relevant to site) Project Safety Committee Meeting FOR/128/Rev 05

Actions in an Emergency Fire and emergency evacuation procedure First aid emergency Substance emergency - locations of (significant) hazardous, highly flammable or explosive substances including gas bottles Other emergency evacuation procedure (if different from above) FOR/128/Rev 05

Names of First Aid Trained Personnel (Insert pictures and display on site notice board / canteen) ____________________ First Aider / Appointed person ____________________ First Aider / Appointed person FOR/128/Rev 05

First Aid Facilities First Aid Facilities on Site Emergency Services and contact details Emergency procedure FOR/128/Rev 05

Fire Wardens (Insert Picture and display on site notice board / canteen) ____________________ Fire Warden ____________________ Fire Warden FOR/128/Rev 05

Site Fire Precautions What to do in the event of a fire Evacuation routes and assembly area Locations of Fire Fighting Equipment Site fire plan Hot works must be undertaken in accordance with a hot works permit Other site specific fire precautions or issues to be aware of FOR/128/Rev 05

Site Smoking Arrangements Smoking is only permitted in designated smoking areas Cigarette ends must be fully extinguished, and not littered Specific non smoking areas (hazards from flammables etc) Specific non smoking site activities or work processes such as confined space work or working with flammable substances FOR/128/Rev 05

Food and Hygiene No food or drink to be taken onto site, food and drink must be consumed in the canteen Always wash hands before eating and smoking Ensure food is properly cooked and stored Carefully dispose of leftovers so as not to attract vermin Always carry a Leptospirosis card and be familiar with the signs and symptoms FOR/128/Rev 05

Accident and Injury Reporting All injury accidents or incidents to be reported to your Supervisor immediately They should be recorded in the accident book on the same day Person responsible for completion i.e. who fills it in Where the accident book is kept on site If away from work, keep Manager informed daily “CSIM” (Contractor’s Site Incident Management) for reporting all incidents – poster located in site office / canteen FOR/128/Rev 05

Injuries and Near Miss Reporting An injury includes any injury no matter how minor. A Near Miss Includes: Unsafe condition Unsafe Act Unsafe incident Please report ALL injuries and ALL near misses We will not take action against individuals reporting near misses. Optimise wishes to encourage good safety behaviour by everyone learning from mistakes FOR/128/Rev 05

Near Miss Report Card (issue card to every inductee) Monthly poster feedback issues £1 donation to lighthouse fund for each near miss £50 award to best near miss and a randomly picked winner every quarter FOR/128/Rev 05

Personal Protective Equipment (PPE) (PPE) refers to protective equipment or garments designed to protect the wearer's body from injury Mandatory PPE requirements are to be complied with on all Optimise projects by all Employees, Sub contractors and Visitors Task specific PPE will be determined as per a risk assessment depending on the hazard must be booked out of the stores by completing the PPE Register FOR/128/Rev 05

Housekeeping and Image Optimise expects you to keep your work area clean and tidy at all times to: Prevent slips, trips and falls to you and your working colleagues Maintain the professional image of Optimise Minimise waste and loss of tools and equipment FOR/128/Rev 05 22

Safety Signs Always comply with safety signage Read the labels on containers before using any substances Use any safety precautions required FOR/128/Rev 05

Drugs and Alcohol Working under the influence of drugs or alcohol is strictly prohibited. Random D&A testing will be carried out across partner contractors Any persons caught in possession of or under the influence of drugs or alcohol will be removed from site If you are on drugs for any medical reason, please inform your supervisor at once FOR/128/Rev 05

Plant and Equipment You will only be authorized to use plant and equipment that you are trained and competent to use Plant and equipment must be checked before use and in good working order Any defects must be reported to a Supervisor and defective plant or equipment taken out of service Only use plant and equipment in accordance with manufacturers recommendations (for example, telehandler) Activity Speed Gradient FOR/128/Rev 05

Work at Height (This includes working in/near trenches) Ensure where a fall from height exists, protect with suitable fall prevention Hole coverings should be fixed, stable and clearly marked All work at height must be undertaken in accordance with a risk assessment and safe system of work Ladders and stepladders must be located on a firm level base and only used for short duration Do not step on services to climb out of excavations FOR/128/Rev 05

Manual Handling Do not attempt to carry or lift anything that is too big or too heavy Inform your supervisor and ask for assistance Manual handling activities will be risk assessed on the task, individual, load and environment of the activity FOR/128/Rev 05

If you can’t see the operator he can’t see you! Vehicles on Site Be aware of moving plant and vehicles operating near you Use pedestrian walkways where practicable Avoid reversing where possible Reversing only under the direction of a competent Banksman If you can’t see the operator he can’t see you! FOR/128/Rev 05

Delivery and offloading Ensure designated person appointed to accept and direct deliveries Ensure correct equipment used to unload vehicle Do not work at height unless risk assessment undertaken and controls in place (working on lorry flat bed is at height) Ensure activity is segregated from other site activity and third parties FOR/128/Rev 05

Other Site Specific Hazards (To be made project specific) HV and LV Buried Cables Other buried services Overhead cables Confined Spaces Lifting operations COSHH Traffic flows (road works) Site electrical distribution Working with power tools Hand Arm Vibration (HAVS) Working near Public Health Hazards (sewage) Security of equipment and site Work near/over water Contaminated land Pollution of water courses Waste Management FOR/128/Rev 05

Safe Systems of Work Method statements, risk assessments You will not commence work activities without receipt of the appropriate Risk Assessment and Method Statement and briefings required for any hazardous activity All work must be carried out in strict accordance with the relevant risk assessment / method statement FOR/128/Rev 05

Safe systems of work Permits Permits are put in place to make sure certain control measures identified in the permit are in place prior to and during work Examples: Permit to dig Confined space permit Hot works permit Permit to discharge ground water Additional Thames Water (TW) permits include: TWOSA – authorisation to work in or around TW premises or assets TOCOP – Transfer of controller of TW premises (TW to contractor) Isolation permit (G permit) – Permit issued when TW asset has been isolated Under no circumstances can applicable control measures identified in a permit be deviated from. If in doubt whether a permit applies contact a Supervisor immediately FOR/128/Rev 05

Site Rules (examples) (Make site specific) All relevant PPE must be worn at all times on site You must always wear trousers / overalls and a shirt (no shorts permitted) All work areas to be continually kept clean and tidy No operative to use any plant or equipment unless they are trained and competent to in its use. Operated plant is by certificated drivers only No excavation work to be carried out unless the area has been checked for underground services. No permit no dig! Excavations to be edge protected, with suitable access/egress All work at height must have suitable and sufficient fall arrest Read and comply with all safety posters and signs Report all accidents and incidents to your supervisor immediately FOR/128/Rev 05

Site rules (continued) Inspect all tools and work equipment before use Any person found to be under the influence of alcohol or non-prescribed drugs will be suspended immediately pending disciplinary procedures Inform the Site Manager of any illness and/or medication you are receiving. All site personnel must be continually aware and vigilant for their own health and safety and the safety of others and report anything considered sub standard. Be courteous to the public and ensure they are not put at risk. All personnel to carry Leptospirosis medical cards. All site personnel to sign on and off site. All site personnel to comply with site mobile phone use rules All personnel to have a TW passport card or waiver FOR/128/Rev 05

Mobile Phones Mobile phones are only allowed in designated areas If a call has to be made or received, go to a place of safety, pedestrian walkway, canteen, office etc FOR/128/Rev 05

Inspections and Audits Optimise and the JV Contractors will undertake various inspection and audits which may include: SHEQUAL Tour – Senior Managers attend site to engage with staff and to review work activity – please be open with them Inspections By site manager to check compliance to method statement and risk assessments By other appointed persons to check excavations, scaffolds, plant, equipment By Safety Advisor to check standards are being achieved and maintained Audits by Optimise to ensure the Health, Safety and Quality System is being followed FOR/128/Rev 05

Working over water (Delete slide if non applicable) Warning signs/notices (deep water) must be displayed A fence or rigid barrier must be provided where there is a risk of persons falling into water where possible if a fence or barrier cannot be provided all personnel must wear a buoyancy aid A buoyancy aid, must be worn by all personnel working over water Suitable rescue equipment, for example a boat, boathook, or lifeline must be in position when people are working over water All personnel are to be instructed as to the means of raising the alarm and rescue drills FOR/128/Rev 05

Working with sewage (delete slide if not applicable) Exposure to sewage may result in a number of illnesses. Symptoms can include: cramping stomach pains, diarrhoea and vomiting; Weil’s disease (Leptospirosis), a flu-like illness transmitted by rat urine. hepatitis, characterised by inflammation of the liver, and jaundice; infection of skin or eyes, inflammation of the lung with fever, breathlessness, dry cough, and aching muscles and joints. The most common exposure is by hand-to-mouth contact during eating, drinking and smoking, or by wiping the face with contaminated hands or gloves Exposure to sewage should be eliminated or minimised by: Wearing suitable personal protective equipment, that may include waterproof, abrasion-resistant gloves, footwear, eye and respiratory protection. Face visors are particularly effective against splashes. Good standards of hygiene, thoroughly wash hands before eating, drinking and smoking Clean and contaminated equipment should be segregated and separate from eating facilities. FOR/128/Rev 05

SHARPS Action to be taken if needles or syringes are found Contact your Health and Safety Advisor immediately. Protective clothing in the form of overall and PVC gloves must be worn A “Sharps Pack” should be available and if not the work area should be closed until it is made available. Using the disposable tweezers, place any (or all) needles into the sharps container When you are satisfied all discarded needles/syringes have been dealt with, place the tweezers into the container and seal the lid If needles/syringes are found to be embedded in seals/gaskets etc, these can be remove by using pliers and placed into the Sharps Box The pliers must be sterilized by passing them through a naked flame. Three slow passes through the flame with the jaws of the pliers open will be sufficient. Under no circumstances can sharps be handled without the necessary training and PPE to safely remove FOR/128/Rev 05

Discipline Optimise expect the highest standards of behaviour and compliance against site rules, risk assessments, method statements and the safe use of plant and equipment, all of which have been expressed clearly in this induction. Any person found to be in breach of these standards may be immediately removed from this Optimise site and disciplinary issues formally escalated to the persons employer. Do work with us to ensure the safety of yourself, your colleagues and any other person that may be affected by our works. expectations: FOR/128/Rev 05

Environmental Issues (examples) (Site specific issues to be inserted from environmental management plan) Discharge To Water Emissions to Air Waste Management Contamination of Land Nuisance Wildlife and Habitats Archaeology Use of Materials and Energy FOR/128/Rev 05 41

Discharge to Watercourses Before pumping or discharging any water/ effluent - always seek permission from your supervisor Permits to Pump must be obtained prior to any pumping Ensure flow rate from discharge pipe is slow to prevent erosion of soil Never bypass environmental controls FOR/128/Rev 05 42

Waste All waste must be keep safe against: corrosion or damage of waste containers e.g. skips or drums waste runoff due to rainfall waste blowing away scavenging of waste by animals Ensure waste is stored safely and securely in a suitable container and cover it if necessary. Prevent it causing pollution or harming anyone FOR/128/Rev 05

Contaminated Waste Bag up used spill kits etc and take to Yard and put in Hazardous waste receptacles Contact your Waste Rep or Environmental Advisor on site when you need to arrange the removal of hazardous waste FOR/128/Rev 05

Pollution Control of Pollution: Nuisance – Dust and Noise Waste Ground waters and watercourses including “Permits to Pump” arrangements Fuel/oil storage, use and re-fuelling procedures Site spillage response arrangements FOR/128/Rev 05

Storage Store fuel / oil / Chemical Containers on drip trays. Store sand and stone in the designated areas. Store top soil and sub‐soil separately. Store any bagged materials on pallets. Ensure mobile bowers are locked and hoses are inside the bund when not in use. FOR/128/Rev 05

Noise Keep doors and covers on plant and equipment closed. Locate noisy plant as far away from houses as possible. Shut down plant and vehicles when not in use. X No shouting or loud radios FOR/128/Rev 05

Air X No burning of material If plant or equipment is emitting black smoke report to Supervisor to arrange repair If you see any dust emitting from site report to your Supervisor Dampen down haul roads if necessary Spill kit material should be available on site at all times. All vans must carry a spill kit. Report all incidents and near misses FOR/128/Rev 05

Customer Experience in Optimise

Customer Experience in Optimise We represent Thames Water in everything we do We are often the ‘face’ of Thames Water to customers We are committed to providing the highest level of customer satisfaction in everything we do We have a dedicated customer experience team based at Rose Kiln Court. All calls, letters and emails must be logged there Optimise report all calls, letters and emails to Thames Water. FOR/128/Rev 05

Customer Care..... First impressions count.... Polite and courteous at all times...... No swearing or abusive language...... Never get involved in an argument........ Never promise what you cannot deliver........... Remember you are representing the company and the client........... FOR/128/Rev 05

Performance Measurement Thames Water customer satisfaction is measured by the regulator OFWAT who measure performance using a Service Incentive Mechanism (SIM) SIM is a score based on the number of customer contacts and the way in which the contacts were handled The best companies are financially rewarded and the worst performing companies penalised. FOR/128/Rev 05

Service Incentive Mechanism The number (Quantitative) of contacts are classed as: Abandoned calls “Unwanted” telephone contacts Written complaints Escalated written complaints Consumer Council for Water investigations The way (Qualitative) Quarterly third-party surveys carried out on samples of customers who have contacted Thames Water FOR/128/Rev 05

Reputational damages Customer, MP, Councillor and Media contacts result in penalties to Optimise in the contract A complaint letter has a penalty of £250 The maximum could be a £50,000 penalty for negative media coverage resulting from our actions. FOR/128/Rev 05

How do we impact? Examples of activity that could create Customer contacts: Noise Disruption Access to property Not doing what we say we’ll do, when we said we’d do it Unfinished road works Swearing Poor and inaccurate responses to queries Speeding driving Mess Damage and quality of reinstatement Pleasant, helpful and communicative staff receive praise Good Communication is best – written, calling cards, signage FOR/128/Rev 05

Improving Customer Satisfaction and SIM Keep customer satisfaction at the forefront of everything you do   It's down to each and every one of us to make a difference each and every day Make sure we remind ourselves and our teams of the importance of customer experience Provide examples of good customer experience to the team at Rose Kiln Court Send ideas of how to improve customer experience to the team at Rose Kiln Court Send all telephone and written customer contacts to the log at Rose Kiln Court Companies that keep customers happy are successful ! FOR/128/Rev 05

Any Questions? You are required to sign a declaration that you have received this HS&E briefing FOR/128/Rev 05

Acknowledgments This induction has been developed utilising information: from partner Contractors: Barhale Clancy Docwra Murphy induction assessment against HSLT best practice matrix HSE induction template www.hse.gov.uk/construction/induction.pdf FOR/128/Rev 05