White Label Quarterly Wholesale Partner Pack Voice & Data Services April 2018 Voice & Data Services

Products Below are the Voice & Data Services we offer at Abzorb CORE Ethernet Leased Lines up to 10Gbps. IVPN, MPLS, Firewall and Cloud. CORE Broadband ADSL2+ and FTTC, offering fastest possible speeds, several CPE options available, UK based support 24/7 Abzorb IP Hosted Centrex A hosted platform, powered by BT, which offers various levels of functionality and delivers a true hosted solutions for business needs. Abzorb SIP We can provide SIP services delivered over existing connectivity or offer a fully tailored solution over our managed connectivity. PSTN Analogue Lines Hard wired connection to normal landline/phone supplied with a single number ISDN 2 Ideally suited for offices with 2/8 users, can send voice, video and data over a phone line. ISDN 30e Has all the features of ISDN 2, suited to medium/larger businesses, allows you to launch your own-branded digital telephone services. My Inbound Provides a full range of call routing, maintain/manage levels of customer service through enabling a business to record calls, see what is answered/missed highlight peaks and downtime. IPDC An alternative to ISDN, it is more flexible in terms of telephone numbers and cheaper and quicker to install

CORE ADSL2+ Charges Frequency ADSL2+ On-Net Off-Net Cost price Monthly £10 £20 Download (up to) n/a 20Mbps Upload (up to) 1.3 Mbps Usage Cap Unlimited Static IP Address 1 Additional Static IP’s £1.50 Annex M £8.63 Elevated Traffic £3.45 Maintenance Category 5 £0.00 Maintenance Category 4 £10.35 Maintenance Category 14 £14.84 Connection Fee One Off £46.00 Migration to Abzorb Fee £17.25 FTTC to ADSL2+ Migration Order Cancellation after PONR £23.00 Cease Fee £40.25 Cease Fee (early term) £109.25 Activation Expedite £172.50

CORE FTTC Charges Frequency FTTC On-Net Off-Net Cost price FTTC (40Mbps / 2Mbps) Monthly £20.75 £58.00 Cost price FTTC (40Mbps / 10Mbps) £25.00 £62.25 Cost price FTTC (55Mbps / 10Mbps) £27.00 £64.25 Cost price FTTC (80Mbps / 20Mbps) £30.00 £67.25 Usage Cap n/a Unlimited Static IP Address 1 Additional Static IP’s £1.50 Elevated Traffic £4.60 Maintenance Category 5 £0.00 Maintenance Category 4 £10.35 Maintenance Category 14 £14.84 Connection Fee (managed) One Off £119.60 Connection Fee (self-install) Migration FTTC to FTTC £17.25 Migration ADSL to FTTC Order Cancellation after PONR Cease Fee £40.25 Cease Fee (early term) £120.75 Activation Expedite £253.00

CORE FTTP Charges Frequency FTTP On-Net Off-Net Cost price FTTP (40Mbps / 2Mbps) Monthly £33.00 £71.00 Cost price FTTP (40Mbps / 10Mbps) £35.00 £73.00 Cost price FTTP (55Mbps / 10Mbps) £37.00 £75.00 Cost price FTTP (80Mbps / 20Mbps) £40.00 £78.00 Cost price FTTP (220Mbps / 20Mbps) £60.00 £98.00 Cost price FTTP (330Mbps / 30Mbps) £90.00 £128.00 Usage Cap n/a Unlimited Static IP Address 1 Additional Static IP’s £1.50 Elevated Traffic £4.60 Maintenance Category 5 £0.00 Maintenance Category 4 £10.35 Maintenance Category 14 £14.84 Connection Fee One Off £126.50 Order Cancellation after PONR £17.25 Cease Fee £40.25 Cease Fee (early term) £120.75 Activation Expedite £253.00

CORE Services Frequency All Products Order Amend to any in flight order One Off £17.25 BT Service Modify Request BT Missed Engineer Appointment £109.25 BT FTTP CPE Replacement £40.25 SFI Visit Base Module £184.00 SFI Co-op Module £23.00 SFI Frame Module £86.25 SFI Frame direct Module £149.50 SFI Internal Equipment Module £28.75 SFI Network Module £103.50 SFI Internal Wiring Module £51.75

Routers Make Model Frequency All Products Draytek Vigor 2760 One Off £101.75 Vigor 2760n £121.07 Vigor 2862 £183.86 Vigor 2862n £220.09 Vigor 2862ac £253.90 Vigor 2862ln £372.23 Vigor 2925 £184.72 Vigor 2925n £203.18 Vigor 2925ac £239.41 Vigor 130 £81.22 Vigor 2960 £371.02 Vigor 2832 £163.33 Vigor 2832n £187.48

Routers Make Model Frequency All Products Zyxel AMG1302-T11C One Off £35.08 VMG1312-B10D £45.14 VMG8324-B10A £64.52 VMG8924-B10A £87.92 VMG3925-B10B £69.00 SBG3300 £140.19 SBG3500 £204.18 SBG3600 £285.10 Technicolor TG588v2 £42.03 TG589vacV2 £67.79

Centrex Licenses & Add-Ons Early Terminations Charge**** IP Hosted Centrex Centrex Licenses & Add-Ons Product Name Term Charging Period Reseller Buy Price Early Terminations Charge**** Description Site Licenses Office Site 1 Day Monthly £0.00 Ideal for a standard business premises where Users work from this location. Home Site Ideal for a SOHO business or where users work primarily from home. User Licenses Functional User £9.54 Ideal for a Functional use such as a meeting room or for a basic communications service where voicemail is not needed. Fixed User £11.12 Ideal for a Fixed Office worker that works from a single location and wants to control features and/or requires voicemail. Mobile User £12.71 Ideal for a Mobile Office worker who travels, has access to a Smartphone and wants to make & receive calls on their 'One Number‘. Functional User 1 Year Term 1 Year £4.86 £5.12 Fixed User 1 Year Term £5.90 £6.22 Mobile User 1 Year Term £6.95 £7.32 Functional User 2 Year Term ***** (Includes a Polycom VVX 300 handset) 2 Years £7.43 Fixed User 2 Year Term ***** ( Includes a Polycom VVX 300 handset and UC Business application) £8.53 Mobile User 2 Year Term ***** ( Includes a Polycom VVX 300 handset and UC Business application) £9.63

Centrex Licenses & Add-Ons Early Terminations Charge**** IP Hosted Centrex Centrex Licenses & Add-Ons Product Name Term Charging Period Reseller Buy Price Early Terminations Charge**** Description Site Add-Ons Auto Attendant (Additional)** 1 Day Monthly £4.35 Provides a Business with a 1 level IVR call routing service, offering 1-9 options, i.e. Push 1 for Sales or 2 for Support. Call Centre ACD £6.16 Provides a Business with a basic Call Distributor that provides call queuing, comfort music and call statistics. Call Recording 30 Day Storage £0.00 Enables all Users of a Site to store their Call Recordings in the Cloud for 30 days. A site can only have one storage policy which all users inherits. Call Recording 180 Day Storage (per GB) Enables all Users of a Site to store their Call Recordings in the Cloud for 6 months to meet FSA storage requirements. A site can only have one storage policy which all users inherits. Wallboard £5.50 Provides a Business with a software Wallboard that visually presents key call statistics from the Call Centre ACD add-on

Centrex Licenses & Add-Ons Early Terminations Charge**** IP Hosted Centrex Centrex Licenses & Add-Ons Product Name Term Charging Period Reseller Buy Price Early Terminations Charge**** Description User Add-Ons Busy Lamp Field (BLF) 1 Day Monthly £1.65 Provides a Business with a hardware Receptionist option by enabling the use of a Sidecar (attached to the side of an IP Phone). CRM Connect £3.80 Enables a user to screen pop customer CRM files on inbound calls and click-to-dial from approved CRM systems. Fax Messaging £2.15 Enables a user to receive Fax Messages as an e-mail. Reception Console (Enterprise) £46.15 Provides a Business with an Enterprise software Receptionist Console that can monitor up to 250 users. Reception Console (SMB) £4.95 Provides a Business with an SMB software Receptionist Console that can monitor up to 30 users. UC Office Desktop Provides a user with a softphone voice and video only client. If UC Business or team is taken, then this is not needed as it is bundled into that pack. UC Business £2.75 Enables a user to send Instant Messages and see presence information of their colleagues. Includes UC Office Desktop client as standard. UC Team*** Enables a user to send Instant Messages, see presence information of their colleagues, run desktop sharing, conferencing calls for up to 8 people. Includes smartphone app. Call Recording User £3.25 Enables a user to record their calls and store them in the cloud for 30 Days (PCI Compliant). Pricing Notes ** 1 free Auto Attendant is provided per site. Where more than 1 Auto Attendant is ordered for a site, subsequent instances will be charged. *** UC Business if provided FOC on a 2 year term but can be upgraded to UC team for £2.00 per month. These will be charged to your bill and rebated the following month. **** Where these licences are ceased in contract, they are charged at these rates * remaining months of the term. ***** Offer ends 14 August 2015 and is based on a User License being taken on a 2 Year fixed term

IP Hosted Centrex Numbering Product Name Charging Period Reseller Buy Price Description Number Sub-Allocation Geographic One-Off £0.55 Provides a Business with 1 new telephone number from BT's number pool. Geographic Number Import Single £2.75 Enables a Business to retain their existing Single-Line Geographic number (typically a PSTN number) when moving to Wholesale Hosted Centrex. Multi-Line, DDI: block portability £22.00 Enables a Business to retain their existing Multi-Line Geographic numbers (typically a block of ISDN numbers) when moving to Wholesale Hosted Centrex. Cancellation / Change Charges Number Import Date Change £5.50 Change charge applies in addition to initial request charge. Multi-Line Number Import Rejection £0.00 Cancellation charge applies in addition to initial request charge. Single Line Number Import Rejection

IP Hosted Centrex CPE Product Name Charging Period Reseller Buy Price Description IP Phones* Polycom VVX 300 with a 1 Day or 1 Year User License Term One-Off £85.69 6-Line HD enabled IP Phone with dual 10/100 RJ45 ports and a backlit greyscale display. Polycom VVX 400 with a 1 Day or 1 Year User License Term £116.60 12-Line HD enabled IP Phone with dual 10/100 RJ45 ports and a 3.5" colour LCD display. Polycom VVX 500 with a 1 Day or 1 Year User License Term £170.93 12-Line HD enabled touch screen IP Phone with dual 10/100 RJ45 ports and a 3.5" touch screen TFT colour LCD display. Polycom IP 7000 with any Term £595.40 Large room HD conferencing phone with a 20 foot microphone pickup and a white backlit LCD display. Polycom VVX 300 with a 2 Year User License Term £0.00 Entry level Polycom phone bundled in-tariff with any User Feature pack taken on a 2 year term. Polycom VVX 400 with a 2 Year User License Term £55.00 Upgrade from VVX300 to VVX400 for a small one-off fee providing you take any User Feature pack on a 2 year term. Polycom VVX 500 with a 2 Year User License Term £110.00 Upgrade from VVX300 to VVX500 for a small one-off fee providing you take any User Feature pack on a 2 year term.

5-Line HD enabled IP SIP DECT Phone and a 1.8" colour display. IP Hosted Centrex CPE Product Name Charging Period Reseller Buy Price Description IP Phones* Yealink T41PN with a 1 Day or 1 Year User License Term (available from 15th March 2015) One-Off £75.90 3-Line HD enabled IP Phone with dual 10/100 RJ45 ports and a greyscale display. Yealink T46GN with a 1 Day or 1 Year User License Term (available from 15th March 2015) £124.29 6-Line HD enabled IP Phone with dual 10/100/1000 RJ45 ports and a 4.3" TFT colour LCD display. Yealink T48GN with a 1 Day or 1 Year User License Term (available from 15th March 2015) £166.82 6-Line HD enabled IP Phone with dual 10/100/1000 RJ45 ports and a 7" touch screen TFT colour LCD display. Yealink W52P Dect Phone (available from 15th March 2015) £69.75 5-Line HD enabled IP SIP DECT Phone and a 1.8" colour display. Yealink T41PN with a 2 Year User License Term (available from 15th March 2015) £0.00 Entry level Yealink phone bundled in FOC with any User Feature pack taken on a 2 year term. Yealink T46GN with a 2 Year User License Term (available from 15th March 2015) £55.00 Upgrade from T41PN to T46GN for a small one-off fee providing you take any User Feature pack on a 2 year term. Yealink T48GN with a 2 Year User License Term (available from 15th March 2015) £110.00 Upgrade from T41PN to T48GN for a small one-off fee providing you take any User Feature pack on a 2 year term.

IP Hosted Centrex CPE Product Name Charging Period Reseller Buy Price Description IP Phone Accessories Polycom VVX 300 & 400 PSU One-Off £12.83 Power supply for use with the Polycom VVX 300 and VVX 400. Polycom VVX 500 PSU £17.36 Power supply for use with the Polycom VVX 500. Polycom IP 7000 PSU £47.52 Power supply for use with the Polycom IP 7000. Yealink PSU T41/42 (available from 15th March 2015) £7.15 Power supply for use with the Yealink T41P. Yealink PSU T46/T48 (available from 15th March 2015) Power supply for use with the Yealink T46G and T48G. Yealink BT40 Bluetooth Adaptor (T46G & T48G) (available from 15th March 2015) £26.38 Adds Bluetooth connectivity to the Yealink T46G and T48G. Requires a separate Bluetooth compatible headset. Yealink EHS36 Electronic Hookswitch (available from 15th March 2015) £30.78 Adds wireless headset connectivity to the Yealink T41P, T46G and T48G. Requires a separate wireless compatible headset. Yealink W52H SIP DECT Additional Handset & Charger (available from 15th March 2015) £47.30 Additional IP SIP DECT Phone for use with the Yealink W52P. Deliver Costs ParcelForce 24 - Per Unit** £6.55 Next Day signed for courier delivery. Pricing Notes * All IP phones include pre-configuration. **Currently not chargeable but will be from 2015.

SIP Product Name Charging Period Price Description Monthly Channel Type WSIPT Channel Basic Monthly £ 0.99 A low call volume rate channel WSIPT Channel Standard A Standard call volume rate channel WSIPT Channel Premium A high call volume rate channel (Supports Diallers) Dynamic Channels WSIPT Dynamic Channel Capacity £ 1.30 A channel which has a peppercorn rate when configured but not in use. WSIPT Dynamic Channel Basic £ 2.83 A dynamic channel when activated then attracts the current monthly rate for that channel type. WSIPT Dynamic Channel Standard £ 3.52 WSIPT Dynamic Channel Premium £ 4.85

SIP Product Name Charging Period Price Description One-Off Number Management Number Sub Allocation (new number) One-Off £ 1.50 A BT geographic number Non-Geo DDI (new number) £ Request A BT Non Geo number Geographic Number Import Geographic Single Line £ 3.25 Geographic number Multi Line £ 26.00 per number block Non Geographic Number Import Non-Geo Single Line Import £ 52.00 Non-Geo Multi Line 10 £ 65.00 per 10 contiguous numbers Non-Geo Multi Line 100 £ 169.00 per 100 contiguous numbers Number Porting Rejection (incorrect submissions) Porting Rejection Charge Single Line   Porting Rejection Charge Multi Line Port Date Change £ 6.50

SIP Approved Systems List V2.3 The list contains media gateways, which can be used to connect TDM or non approved IP-PBX’s to the platform, as well as IP-PBX/SBC combinations. All equipment listed here has undertaken extensive and rigid interoperability testing to ensure that firmware and feature sets are compatible with WSIPT. Once products have completed testing they can be used to provision SIP Trunks via the WSIPT ordering portal. Any hardware or software not tested will not be supported and should not be connected. Some vendor configuration guides may reference the BTGS (BT Global Services) OneVoice service which utilises the same underlying platform as the BTW Wholesale SIP Trunking (WSIPT) service. Please note we do not provide a list, or require customers to use pre-defined routers and/or other network related CPE, these are at the sole discretion of the WSIPT Resellers. Manufacturer Switch Type Software Version Native SBC Required Note 3CX 3CX Phone System V14 P   Alcatel OmniPCX Enterprise V10.0 FAX - T.38 supported, but not tested V11.0 See config guide for v10 Aspect Unified IP (Contact Centre) V7.0.1 Caveat:- Lack of Options ping resilience. AudioCodes Mediant 800, 1000, 3000 MG Media gateway mode only. Caveat:- SIP trunk and QSIG link to be of same size (channels) on any order. Avaya Aura Communication Manager CM5.2, SM6.1 ACME SBC CM6.0, SM6.1 AASBCAE (Sipera 4.0.5) CM6.3, SM6.3 ASBCE 6.2 ASBCE 6.3 See config guide for CM6.3, SM6.3, ASBC 6.2 ASBCE 7.0 Communication Server V7.5, SM 6.1

SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note Avaya Communication Server V7.5, SM 6.1   ASBC 6.0 AASBC 6.2 (Sipera 4.0.5) Caveats:- a) Must use SIP over TCP. B) Session timer times. C) 9620 SIP extension requires 2.6 SP9 firmware. AASBC 6.1 (ACME 6.4) V7.6, SM 6.3 P Call-hold with ‘no SBC’ is dependent on the IP Phone’s firmware. AASBC 6.2 AASBC 7.0 IP Office 500 V9.0 Cisco Unified Communications Manager V7.1(5) V8.0(3) CUBE 8.5 Caveat:- Transfer and PSTN Announcement issues. V8.5(1) CUBE 8.8 V8.6 See config guide for v8.5

SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note Cisco Unified Communications Manager V9.1(1) P   Caveats:- A) Non RFC2833 compliant endpoints such as VG248 need MTPs inserted for DTMF interworking. B) Blind transfers to PSTN destinations can fail to connect ring tone. C) CUCM uses non-standard per-codec packetisation signalling which is not recognised by the BT platform. CUBE 9.1(1) Caveats:- A) Non RFC2833 compliant endpoints such as VG248 need MTPs inserted for DTMF interworking. B) Blind transfers to PSTN destinations can fail to connect ring tone. C) CUBE selects lowest packetisation time from CUCM SDP. V10.5 tbc CUBE 9.5 V10.6 See config guide for v10.5 Call Manager Express V7.1 Caveat:- No fax. No SIP handsets. Customer Voice Portal CVP8.5 (UCCE) with CUCM8.6 CUBE8.6 Genesys SIP Server V8.1.0 ACME 3810 (620m11p5)

SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note Ericsson-LG iPECS eMG80 1.3.0 P   Caveats:- A) Equipment will only use the primary BT SBC IP address so will not provide automatic failover to the secondary. B) PAID header should not be used therefore different Presentation and Network CLIs cannot be sent on a call by call basis. C) Equipment does not specify Invite header request user=phone, ELG to correct in future software update. iPECS UCP 1.3.3 IPFX V6.2.185 Caveats:- A) Fax calls not tested. B) Media terminating device. C) Other call handling deficiencies. Noble Systems Postgres SIPhony (Outbound Dialler) V10.1 Sansay SBC (Vsx1-ms5) Caveat:- Fax calls not tested. Microsoft Lync 2010 Audiocodes Mediant SBC 2013 ACME SBC

Audiocodes Mediant SBC SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note Microsoft Lync 2013   Audiocodes Mediant SBC SONUS SBC (1000 R3.0.2 v262) Skype for Business 2015 See Lync 2013 guide Mitel MN3300/vMCD V5 MBG SBC v7.1 V6 MBG SBC v8 (aka MAS) Caveat:- MGB sent a 491 error response when BT retained the same call id received from Mitel and send out to Mitel. Fix from Mitel promised. Could stop PBX to PBX calls. Mitel (was Astra) MX One V5 (SPk5) MBG Caveats:- A) No proxy failover tested so we cannot certify resilience. B) Privacy: none header being added which will prevent a customer from withholding CLI by default. C) Fax support not tested so cannot be certified. tbc MiVoice 250 (was 5000) V6 (SPk3) P

SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note NEC SL1100 V5 P   Caveats:- A) Equipment will only use the primary BT SBC IP address so will not provide automatic failover to the secondary. We cannot therefore support the standard platform SLA. NEC are currently working on a software update. B) PAID header should not be used therefore no support for different Presentation and Network CLIs to be sent on a call by call basis. SV8100 SAP BCM Call Model SV9100 V2.0

SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note OneAccess ONE150, ONE425, ONE700 (1P, 2P) MG P   Media gateway mode only. Caveats:- A) D-channel based packet services require support of (X.31). B) The exchange of specific ISDN information elements require support of ETSI TISPAN 183036. Panasonic NS700, NS1000 V4.2 TDE100, TDE200, TDE600 V8 Caveat:- Supports UDP only. Equipment will only use the primary BT SBC IP address so will not provide automatic failover to the secondary. We cannot therefore support the standard platform SLA. NCP 500, NCP 1000 Swyx SwyxWare 2015R3 Caveats:- A.) Equipment will only use the primary BT SBC IP address so cannot provide automatic failover to the secondary. We cannot therefore support the standard platform SLA. B) RTPEvents that carry DTMF tones have the initial packet duration set to 0 which may cause interoperability issues. Swyx expected to correct in future release. C.) Custom SIP headers are sent in outbound calls. Known bug that Swyx plan to fix in August 2016 release.

See config guide for OSV7 SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note Unify (was Siemens) OpenScape Voice V5   ACME 3820 SBC Sipera SBC V6 OpenScape SBC V2 V7 OpenScape SBC V7 Branch V7 P Integrated SBC ACME 4500 SBC V8 OpenScape SBC V8 See config guide for OSV7 Branch V8

SIP Approved Systems List V2.3 Manufacturer Switch Type Software Version Native SBC Required Note Unify (was Siemens) OpenScape Voice V9 P OpenScape SBC V9 See config guide for OSV7 Branch V9   Integrated SBC ACME 3820 SBC ACME 4500 SBC HiPath 4000 V6 OpenScape SBC V7 Caveat:- default PBX tone configuration does not line up with normal BT tones but would match the end user’s expectations if they are using the PBX already. Wicom SAP BCM Call Model Caveat- No fax support on end device. 1) Support for fax cannot be guaranteed and for some CPE will not be possible. If in doubt, consult Product Line. 2) Please ensure Product Line are made aware where SIP is to be used in a Contact Centre environment.

SIP Router Configuration Guide V1.0 Please see below information that will assist you in configuring your router to work with SIP. If you have purchased the connectivity and router from us we can offer hands on assistance, if however, it is 3rd party connectivity you may need to speak to your provider to assist. Getting Started Firstly, can you confirm the CPE IP Address of the PBX? On the system we have IPXXXXXXXXXX assigned. The router needs to be programmed to pass traffic from the SBC to the PBX and vice versa. The SBC address are:- BT primary SBC signalling IP address 62.239.32.253 BT secondary SBC signalling IP address 62.239.32.237 BT primary SBC media IP address 62.239.32.244 BT secondary SBC media IP address 62.239.32.228 All of the above must be programmed to send/receive data to the IP of the PBX, if the IP of the PB is different to (IPXXXXXXXXXX) this will explain the reasons behind one way audio. Additionally, Traffic on the following ports must be forwarded through relevant routers and firewalls on the customer premises to allow access to the Abzorb SIP Trunking Network:- UDP Port 5060 egress/ingress UDP all ports between 6000 - 40000 egress/ingress For ingress calls, the INVITE Request Line must contain a SIP URI. For egress calls from Abzorb to the customer, the INVITE Request Line will contain a SIP URI. Format of the SIP INVITE Field The SIP header requirements in the INVITE packets originated from the CPE should be set as follows:- Request URI must contain the B-number followed by the assigned Abzorb SIP gateway IP address; INVITE sip:01618700000@"IP Address";user=phone SIP/2.0 The FROM header must contain your public facing IP address and originating CLI: FROM: <sip:+441618777148@"IP Address">; tag=3528194925-554920 The TO header must contain the assigned Abzorb SIP gateway IP address and the B-number*:* To: sip:01618700000@"IP Address";user=phone SDP payload must be present, and must contain your public IP address.

PSTN Analogue Lines Billing description Type Price BT - PSTN - Auxiliary Line Rental Liability Monthly £10.00 BT - PSTN - Business Line Rental BT - PSTN - Line on Remote Call Forwarding BT - PSTN - Residential Line Rental BT - PSTN - Multi Line - Line Rental Billing description Type Price BT - PSTN - Business Transfer One Off £3.78 BT - PSTN - Residential Transfer BT - PSTN - Business New £58.01 BT - PSTN - Residential New BT - PSTN - Multi Line - Transfer BT - PSTN - Multi Line - New

PSTN Analogue Lines Billing description Type Price BT - PSTN - Business - Conv from Digital Bus One Off £88.55 BT - PSTN - Business - Conv from Digital System £64.10 BT - PSTN - Business - Conv from Multi Line £3.55 BT - PSTN - Business - Conv from Res £3.45 BT - PSTN - Single Line - Conv from Featurline BT - PSTN - Residential line - Conv from Bus BT - PSTN - Multi Line - Conv from Business BT - PSTN - Multi Line - Conv from Featurline BT - PSTN - Transfer Convert from Residential Billing description Type Price BT - WLR - Service Maintenance Basic - Level 1 Monthly £0.00 BT - WLR - Service Maintenance Basic - Level 2 £0.61 BT - WLR - Service Maintenance Basic - Level 3 £4.17 BT - WLR - Service Maintenance Basic - Level 4 £5.21 BT - WLR - Service Maintenance Premium - Level 2 BT - WLR - Service Maintenance Premium - Level 3 £3.57 BT - WLR - Service Maintenance Premium - Level 4 £4.60

PSTN Analogue Lines Billing description Type Price BT - WLR - Dir Entry - Bold - Local Monthly £12.36 BT - WLR - Dir Entry - Ordinary - Local £6.22 BT - WLR - Dir Entry - S/bold - Local £23.58 BT - WLR - Directory - Ordinary - Out of Area £1.91 Billing description Type Price BT - PSTN - 1471 Extra Monthly £4.22 BT - PSTN - Bar 141 Withhold Number £0.00 BT - PSTN - Bar 1470 Release Number BT - PSTN - Bar 3 way Calling Pay Per Use BT - PSTN - Bypass Number £0.10 BT - PSTN - Call Barring BT - PSTN - Call Barring with Bypass Number £0.20 BT - PSTN - Call Diversion BT - PSTN - Call Party Answer BT - PSTN - Call Sign BT - PSTN - Call Waiting £0.58 BT - PSTN - Caller Display

PSTN Analogue Lines Billing description Type Price BT - PSTN - Internal Shift - Business One Off £57.10 BT - PSTN - Reminder Call Monthly £0.10 BT - PSTN - Ring Back BT - PSTN - Ring Back Inhibit £0.00 BT - PSTN - Ring Back Pay Per Use BT - PSTN - Three-Way Calling £0.58 BT - PSTN - Withhold Number (All Calls) BT - WLR - Anonymous Call Rejection BT - WLR - Anonymous Call Rejection Setup £86.25 BT - WLR - Bar Call Return BT - WLR - Bar Use of 118 Numbers £1.38 BT - WLR - Busy Out Line BT - WLR - Busy Out Line Anytime £4.03 BT - WLR - Bypass Number BT - WLR - Call Diversion - by Admin Control BT - WLR - Call Minder Basic £2.52 BT - WLR - Call Minder Custom £2.69 BT - WLR - Call Minder Prem 5 Custom £4.30 BT - WLR - Caller Display BT - WLR - Caller Redirect - Quarterly Quarterly £1.10

PSTN Analogue Lines Billing description Type Price BT - WLR - Caller Redirect - Quarterly - Bus Quarterly £1.10 BT - WLR - Caller Redirect - Quarterly - Prem BT - WLR - Caller Redirect - Quarterly - Res BT - WLR - Caller Redirect Transfer One Off £3.55 BT - WLR - Change Divert to Number £1.38 BT - WLR - Choose to Refuse Monthly £0.10 BT - WLR - Customer Controlled Call Forwarding BT - WLR - Debt Management OCB BT - WLR - Direct Connect BT - WLR - Exchange Line on RCF Equipment (SL) £0.92 BT - WLR - Incoming Calls Barred Setup BT - WLR - Indirect Access Call Barring BT - WLR - Internal Shift Basic Line £57.50 BT - WLR - Line Isolation Unit 3C £94.88 £16.39 BT - WLR - Line on Remote Call Fwd £10.00 BT - WLR - Number Selection £11.50 BT - WLR - Outgoing Calls Barred (PRS) BT - WLR - Permanent Incoming Call Barring

PSTN Analogue Lines Billing description Type Price BT - WLR - Presentation Number - Setup One Off £23.00 BT - WLR - Presentation Number Rental Monthly £0.10 BT - WLR - Raw Call Data £0.05 BT - WLR - Remote Call Forwarding £6.90 BT - WLR - Remote Call forwarding Setup BT - WLR - Renumber Charge £11.50 BT - WLR - Smart Divert BT - WLR - Smart Divert Setup £4.03 BT - WLR - Smart Divert with Bypass Number £0.18 BT - WLR - Smart Divert with Bypass Number Setup BT - WLR - Temp Call Divert Anytime £1.38 BT - WLR - Temporary Out of Service BT - WLR - Wholesale 1571 £1.08 BT - WLR - Wholesale 1571 with Personal Greeting £1.12

ISDN 2e Billing description Type Price BT - ISDN2 - Digital Standard Rental Monthly £11.00 BT - ISDN2 - Digital System Line Rental BT - ISDN2 - DDI Rental £0.11 BT - ISDN2 - Single Number DDI Rental Billing description Type Price BT - ISDN2 - Digital Business Transfer One Off £34.50 BT - ISDN2 - Digital Standard Transfer BT - ISDN2 - Digital System Transfer BT - ISDN2 - Digital Standard New (Per Channel) £69.00 BT - ISDN2 - Digital System New (Per Channel) BT - ISDN2 - DDI Planning Charge £86.28 BT - ISDN2 - DDI Connection Charge £0.86 BT - ISDN2 - Single Number DDI Connection Charge

ISDN 2e Billing description Type Price BT - WLR - Service Maintenance ISDN2 - Level 2 Monthly £0.00 BT - WLR - Service Maintenance ISDN2 - Level 3 £1.78 BT - WLR - Service Maintenance ISDN2 - Level 4 £2.30 Billing description Type Price BT - WLR - Dir Entry - Bold - Local Monthly £12.36 BT - WLR - Dir Entry - Ordinary - Local £6.22 BT - WLR - Dir Entry - S/bold - Local £23.58 BT - WLR - Directory - Ordinary - Out of Area £1.91 Billing description Type Price BT - ISDN2 - Admin Call Forward - On No Reply Monthly £0.10 BT - ISDN2 - Admin Call Forwarding BT - ISDN2 - Admin Call Forwarding - On Busy BT - ISDN2 - Call Deflection BT - ISDN2 - Call Waiting with Call Hold BT - ISDN2 - Calling Line Identity Restriction £0.00

ISDN 2e Billing description Type Price BT - ISDN2 - Calling Line Presentation (CLIP) Monthly £0.10 BT - ISDN2 - Connected Line Identity Restriction £0.00 BT - ISDN2 - Connected Line Presentation (COLP) BT - ISDN2 - Digital Standard - Conv From System One Off £6.39 BT - ISDN2 - Digital System - Conv From PSTN (Per Channel) £69.00 BT - ISDN2 - Digital System - Conv From Std £6.49 BT - ISDN2 - Incoming Calls Barred BT - ISDN2 - Internal Shift £112.70 BT - ISDN2 - Line Isolation Unit 10B £16.39 BT - ISDN2 - Line Isolation Unit 10B - Setup £94.88 BT - ISDN2 - Multiple Subscriber Number BT - ISDN2 - Multiple Subscriber Number - Setup £11.50 BT - ISDN2 - Presentation Number BT - ISDN2 - Presentation Number - Setup £46.00 BT - WLR - 20 Octet Sub Addressing BT - WLR - Admin OCB (Int, Op and PRS) BT - WLR - Admin OCB (Int, Op, Nat and PRS) BT - WLR - Admin OCB (International and PRS) BT - WLR - Admin OCB (Operator) BT - WLR - Admin Outgoing Call Barring

ISDN 2e Billing description Type Price BT - WLR - Anonymous Call Rejection Monthly £0.10 BT - WLR - Anonymous Call Rejection Setup One Off £86.25 BT - WLR - Busy Out Line £1.38 BT - WLR - Customer Controlled Call Forwarding BT - WLR - Debt Management OCB BT - WLR - Indirect Access Call Barring BT - WLR - Raw Call Data £0.05 BT - WLR - Temp Call Divert Anytime

ISDN 30e Billing description Type Price BT - ISDN30 - Line Rental Monthly £11.36 BT - ISDN30 DASS - Line Rental BT - ISDN30 - DDI Rental £0.11 BT - ISDN30 - Single Number DDI Rental Billing description Type Price BT - ISDN30 - Transfer Charge per Bearer One Off £90.91 BT - ISDN30 - New Bearer Installation Charge £868.25 BT - ISDN30 - Per Channel - New £7.50 BT - ISDN30 - DDI - New £0.91 BT - ISDN30 - DDI Planning Charges Billing description Type Price BT - WLR - Service Maintenance ISDN30 - Level 2 Monthly £0.00 BT - WLR - Service Maintenance ISDN30 - Level 3 £2.42 BT - WLR - Service Maintenance ISDN30 - Level 4 £2.61

ISDN 30e Billing description Type Price BT - WLR - Dir Entry - Bold - Local Monthly £12.36 BT - WLR - Dir Entry - Ordinary - Local £6.22 BT - WLR - Dir Entry - S/bold - Local £23.58 BT - WLR - Directory - Ordinary - Out of Area £1.91 Billing description Type Price BT - ISDN30 - Admin Call Forward - On No Reply Monthly £0.10 BT - ISDN30 - Admin Call Forwarding - On Busy BT - ISDN30 - Admin Call Forwarding -Unconditional BT - ISDN30 - Admin SOCB - Intl + PRS Calls BT - ISDN30 - Administration Provided Basic Divers BT - ISDN30 - Call Deflection BT - ISDN30 - Calling Line Id Presentation BT - ISDN30 - Calling Line Id Restriction £0.00 BT - ISDN30 - Calling Line Identity Restriction (CLIR) BT - ISDN30 - Connected Line Id Presentation BT - ISDN30 - Connected Line Identity Restriction BT - ISDN30 - Connected Line Identity Restriction (COLR) BT - ISDN30 - Customer Controlled Call Barring BT - ISDN30 - Customer Controlled Channel Busying

ISDN 30e Billing description Type Price BT - ISDN30 - Customer Controlled Diversion Monthly £0.10 BT - ISDN30 - Presentation Number One Off £172.50 BT - ISDN30 - Presentation Number - Change £0.00 BT - ISDN30 - Presentation Number - Setup £46.00 BT - ISDN30 - Site Assurance - Option 1 BT - ISDN30 - Site Assurance - Option 2 £5.75 BT - ISDN30 - Sub Addressing - 6 Octet BT - ISDN30 - Temporary Call Divert Assurance £1.38 BT - ISDN30 DASS - Admin Diversion - Busy BT - ISDN30 DASS - Admin Diversion - Engaged BT - ISDN30 DASS - Admin Diversion - No Reply BT - WLR - 20 Octet Sub Addressing BT - WLR - Admin OCB - SOCB (Option 5) BT - WLR - Admin OCB (all except 999 0800 etc) BT - WLR - Admin OCB (Int, Op and PRS) BT - WLR - Admin OCB (Int, Op, Nat and PRS) BT - WLR - Admin OCB (International and PRS) BT - WLR - Admin OCB (Operator) BT - WLR - Admin Outgoing Call Barring

ISDN 30e Billing description Type Price BT - WLR - Admin Provided Diversion On Engaged Monthly £0.10 BT - WLR - Admin Provided Diversion On No Reply BT - WLR - Anonymous Call Rejection BT - WLR - Anonymous Call Rejection Setup One Off £86.25 BT - WLR - Busy Out Line £1.38 BT - WLR - Customer Controlled Call Forwarding BT - WLR - Debt Management OCB BT - WLR - Indirect Access Call Barring BT - WLR - Raw Call Data £0.05

My Inbound Service Description Rental Charge Frequency Abzorb Point connection £0.00 One off Abzorb Point Rental £4.03 Monthly Abzorb Path connection £28.75 Abzorb Path Rental £12.08 Abzorb Pro Connection Abzorb Pro Rental £35.08 Service Description Point Path Pro Online Management Performance Statistics Divert on Busy / No Answer / Failover Time of Day / Day of week routing Date Routing x Call Distribution Area Based Routing Call Queuing Auto Attendant (IVR) / Announcements Advanced Call Statistics Optional Call Recording Voicemail Call Whisper

My Inbound Additional Features - all connections and rentals are on a per Inbound EU account basis Service Description Rental Charge Frequency Voicemail connection £0.00 One off Voicemail rental £4.03 Monthly Advanced Statistics £6.33 Call Record Connection £69.00 Call Record Rental £46.58 Call Whisper Connection £34.50 Call Whisper Rental £17.25 Additional Charges - relate to any of above that consume network storage; call recording/voicemail/announcements/network whisper Service Description Rental Charge Frequency Call Recording Storage Band 1* (0.0001Mb - 50Mb) £11.50 PER ACCOUNT Call Recording Storage Band 2* (Up to 500mb) £23.00 Call Recording Storage Band 3* (Up to 1Gb) £40.25 Call Recording Storage Band 4* (Up to 2Gb) £69.00 Call Recording Storage Band 5* (Up to 5Gb) £115.00 Call Recording Storage Band 6* (Up to 10Gb) £195.50 Call Recording Storage Band 7* (Up to 20Gb) £345.00 Call Recording Storage Band 8* (Up to 50Gb) £575.00

Gamma – IPDC Notes on Prices Endpoint *1 Type Price IPDC Connect ( per site ) One off Charge £63.25 IPDC Channel Rental ( per channel ) Monthly Rental £5.18 Call Divert *2 Type Price IPDC call divert set up One off Charge £11.44 DDI Charges Type Price DDI number set up (per number) One off Charge £0.56 Adds/Moves/Changes Type Price IPDC Endpoint Cease One off charge £28.75 IPDC IP Address Charge £11.50 IP Direct Interconnect (per connect) One off charge £914.25 Notes on Prices *1 - Within the Internet access solution the reseller is responsible for the access from the CPE to the Network *2 - In addition to the fixed charges , Call Charges are applied at the agreed IP Telephony Rate Card