1. INCLARITY PRODUCT MARKETING
MIKE NUDD
PARTNER DAY 2016

2. Call Centre Premium
All the features of Broadsoft Call Centre including:
Dynamic Agent Sign-In & Availability
Call Queuing with Welcome, Position & Estimated Wait greetings
Open Period definition with Closed overflow action
Supervisor Call Barge
New Premium features:
Forced Forwarding mode
Holiday Service mode
Skills Based routing to Agents
Inbound Whisper announcement

3. Polycom Hot Desking New feature for Polycom phones
All models of VVX handset
Login requires telephone number and PIN only
Logged in screen shows current user’s Extension and custom line buttons
Log out does not require PIN
Host devices are not associated with any particular Subscriber
Subscribers can be Guest-only, or can fork calls between their Guest profile with their own personal Terminal devices
Full feature self-care via SMT

4. UC Client for Macintosh
UC application is now available for Macintosh, providing:
Call preview box
Call control buttons
Integration with Broadworks Contacts
Integration with Macintosh Address Book
Telephone presence dashboard
Click-to-dial in all web browsers
Click-to-dial from clipboard
Skype for Business integration (one-way status updates)

5. New Partner Documents New Reseller Handbook
Discussion of technology and challenges
Customer Site Survey notes
Detailed telephony feature descriptions
Detailed handset feature descriptions
Troubleshooting notes
New Guide to Number Porting
How the process works
What information to provide
New Guide to Moving to Inclarity
What information to gather beforehand
New Guide to OMS
How to place and review your new orders

6. SMT Improvements Call Queue Size removed from Hunt Group
No voic PIN required for Hunt Group if voic disabled
No client login and password required for Receptionist
Custom voic upload buttons for Hunt Group
Sharing Contacts in Phone Manager can be disabled by SMT Admin
SMT Admin can view, edit and delete Contacts in Directory
Selective inbound call filtering options in SMT and Phone Manager
Partners and Channels can add and edit their own Customer SMT users

7. Future Roadmap Q3/Q4 2016
More Bundled Deals – additional choices of device, features, term & minutes
Improved Contact management (including Polycom Directory)
Subscriber Remote Office (to send Hunt Groups off net)
Polycom tannoy feature
New Polycom devices
SIP alerter/ringer

8. PARTNER DAY 2016