The Volunteers Patricia Zahn GER Githa Jansen NED Marc Möllmann GER Ivo Santos POR Silvana Gomes POR Xavier Gavina EH Jürgen Hanselmann GER Lina Danieliute LIT Régis Menoux FRA group 1- EASM 2002 - Jyväskylä group 1 - EASM 2002 - Jyväskylä

Focus Introduction Education Motivation Rewarding Feedback Group 1 EASM 2002 Jyväskylä

Introduction How to train the volunteers? How to motivate and reward the volunteers? How to collect the feedback of the volunteers? Group 1 EASM 2002 Jyväskylä

Education Intensive education for all volunteers Two different education programs Group coordinator Volunteer worker General and specific training Group 1 EASM 2002 Jyväskylä

Motivation Model of motivation Effort Performance Reward Satisfaction Group 1 EASM 2002 Jyväskylä

Rewarding Classification of rewards Rewards Intrinsic Extrinsic reward Career reward Social reward Group 1 EASM 2002 Jyväskylä

Rewarding Examples Intrinsic rewards Interesting work Challenging and various work Responsibilty Recognition Achievement Task significance Job feedback Group 1 EASM 2002 Jyväskylä

Rewarding Extrinsic rewards Diploma/certificate Mailing list Relax room Free drinks « Volunteers of the day » Final party Newspaper « thank you » Sponsor bag Pictures on internet Group 1 EASM 2002 Jyväskylä

Feedback Before the event Return action Good feedback=good job Briefing Internet Phone website Group 1 EASM 2002 Jyväskylä

Feedback During the event After the event communication volunteers – coordinator Volunteer _ subgroup Subgroup _ subgroup Briefing After the event Written questionnaire Website Group 1 EASM 2002 Jyväskylä

Kiitos !!! Group 1 EASM 2002 Jyväskylä