1. Motivating Employees

2. Why Motivate Employees? 1.Losing an employee is costly. 2.Motivating the right people to join and remain in the company is a major function of management. 3.Intrinsic reward: personal satisfaction of a job well done. 4.Extrinsic: outside recognition of a job well done.

3. Intrinsic vs. Extrinsic Rewards

4. Maslow’s Hierarchy of Needs

5. Employee-Oriented Motivational Techniques 1. Goal-setting theory 2. Expectancy theory 3. Reinforcement theory 4. Equity theory

6. Employee-Oriented Motivational Techniques 1.Goal-setting theory – Clarity. – Challenge. – Commitment. – Feedback. – Task complexity.

7. Employee-Oriented Motivational Techniques 2.Expectancy theory – Individuals have different sets of goals and can be motivated if they believe that:

8. Employee-Oriented Motivational Techniques 3.Reinforcement theoryReinforcement theory – In reinforcement theory a combination of rewards and/or punishments is used to reinforce desired behavior or extinguish unwanted behavior.

9. Employee-Oriented Motivational Techniques 4.Equity theory – Employees become de-motivated if they feel their inputs are greater than the outputs. Inputs include: – Effort, Loyalty, Flexibility, Determination, Enthusiasm, Trust Superiors, Support Colleagues and Personal Sacrifice Outputs include: – Financial Rewards, Recognition, Responsibility and Sense of Achievement How will employees behaviour change if they believe their input is greater than the output?

10. Building Teamwork Create an organizational culture that rewards listening. Train managers and supervisors to listen. Remove barriers to open communication. Actively undertake to facilitate communication.