1. The job characteristics model is a method of job design that focuses on the task and interpersonal demands of a job. 1)True 2)False

2. Job crafting refers to a program whereby employees are able to participate financially in the productivity gains they have achieved. 1)True 2)False

3. OB Mod is largely a top-down strategy. 1)True 2)False

4. Professional workers find intrinsic factors just as important as extrinsic factors. 1)True 2)False

5. Enhanced client relationships is a characteristic of 1)job crafting. 2)job enrichment. 3)a self-managed work team. 4)gain-sharing.

6. To achieve the outcomes of internal motivation, job satisfaction, growth satisfaction, low turnover and absenteeism, and high-quality performance, which of the following core job characteristics should be present? 1)financial incentives, stock options, gain sharing, profit sharing 2)self-directed work teams, autonomy, praise, stock options 3)skill variety, task identity, task significance, autonomy, feedback 4)routine pay for performance, monetary incentives based on behaviour mod, and social recognition.

7. Employee reluctance to take on the challenge and stress of responsibility, people feeling that they are not adequately compensated for their work, job security, and disagreement between supervisors and group members are problems associated with 1)self-managed work teams. 2)gainsharing. 3)job crafting. 4)job enrichment.

8. To increase desired behaviours and decrease undesired behaviours, which of the following is most frequently applied? 1)positive reinforcement 2)punishment 3)manipulation 4)small bonus hidden in the paycheck.

9. The most researched argument against financial rewards is that they: 1)reward immediate, short-term actions. 2)focus the attention of workers too much on rewards such as money or stocks. 3)pit individuals and groups against each other. 4)lead to disagreement about the value of their contributions.

10. Employees hired on a short term seasonal, or contractual basis are classified as 1)commissioned workers. 2)part-time workers. 3)those who have been out of the workforce for an extended period of time. 4)contingent workers.