Patient experience survey At Mid Essex Hospital Trust we take great pride in providing care that is patient and family-centred. But we know we don’t get it right all of the time, and there is plenty of room for improvement.  Our aim is to provide you, your family and all of our communities with consistently safe, compassionate, high quality care across all our services. We need your help to do this. Please complete this confidential survey to tell us about your experience in our care.  We will use your feedback to improve the quality of care we provide to all our patients, their family and carers. Thank you. Are you a... Patient Family / carer Other (please specify 1. The best thing about my experience at Mid Essex Hospitals is / was… 2. What I liked least about my experience at Mid Essex Hospitals is / was… 3. In our hospitals – when our staff act in a way that you like, what do you see and hear them doing, that they should keep doing, or do more of? 4. Sometimes you may have experienced staff at our hospitals doing things that you don’t like. If this is the case, what behaviours have you noticed that you would like to see or hear people do less of, or not at all? 5. If we could change one thing to improve your experience with us, it would be... 6. Please give us any other views or comments you think we should know about. Please return to the Communications Office, Zone B, at Broomfield Hospital, or call 01245 514861