1. Rev. Philip Wright Lead Chaplain @BHRUTChaplains @BHR_hospitals
DIGNITY IN DYING
Rev. Philip Wright
Lead Chaplain
@BHRUTChaplains
@BHR_hospitals

2. Where we are
Border East London and Essex – contract between urban and rural communities
Primarily serves 3 London boroughs and Essex

3. OUR HOSPITALS

4. OUR PEOPLE
6,500 staff
750,000 people

5. WHY WE CHANGED

6. WHAT WE DID…

7. THE DAISY CENTRE

8. Daisy Centre
One stop
Bereavement Officer
Registrar
Chaplain

10. FEEDBACK
“The support we received from the Bereavement support unit at Queen’s Hospital was excellent. At a difficult time and just before Christmas, an appointment was automatically made for us at the registrar, which meant my mother’s death could be registered before the Christmas break” - Service User
“Our staff so much prefer the new access via the Daisy Centre which is so much more streamlined. This system is so much better than the previous arrangements. As you can appreciate we deal with countless other hospitals in London and Essex and the service that you provide exceeds any other bereavement offices” - Funeral Director
“The area where families wait to be seen is a quiet area away from the bustle of the rest of the hospital. There is plenty of comfortable seating and families often look at the leaflets supplied while they are waiting. Overall the atmosphere is calm and relaxing with plenty of space for people to wait” - Local Authority Registrar

11. THANK YOU for listening
ANY QUESTIONS?