Chapter Five: 5.1 CULTURE AND COMMUNICATION

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Presentation transcript:

Chapter Five: 5.1 CULTURE AND COMMUNICATION INTRODUCTION APPROPRIATE COMMUNICATION ACROSS CULTURES ONE-AND TWO-WAY COMMUNICATION STYLES NON-VERBAL COMMUNICATION IMPLICATIONS FOR THE MANAGER SUMMARY EXERCISE.

Chapter Five: 5.2 THE CONTEXTUAL COMMUNICATION MODEL WHAT is communicated? What is the appropriate CONTENT of the message? WHO communicates? Who is the appropriate ADDRESSOR to send the message? Who is the appropriate ADDRESSEE to whom the message is sent?

(5.2) WHEN is the appropriate TIME for communicating the message? For how long should the message be communicated? Does the message need repetition, and if so, for how long? WHERE is appropriate LOCATION for communicating the message? LOCATION includes physical and organizational situations HOW is the message communicated? What is the appropriate MEDIUM? LANGUAGE? STYLE?

Chapter Five: 5.3 ONE-WAY COMMUNICATION STYLE 1. (Addressor) A decides what to communicate >> >> 2. (Addressor) A encodes a message >>>>>>>>> >> 3. (Addressor) A transmits the message >>>>>>> >> 4. (Addressee) B decodes the message >>>>>>> >> 5. (Addressee) B acknowledges and/or acts upon the message.

Chapter Five: 5.4 TWO-WAY COMMUNICATION STYLE 1. (Addressor) A decides what to communicate >> >> 2. (Addressor) A encodes a message >>>>>>>>> >> 3. (Addressor) A transmits the message >>>>>>> >> 4. (Addressee) B decodes the message >>>>>>> >> 5. (Addressee/Addressor) B decide what to communicate in feedback >>>>>>>>>>>>>>>

(5.4) >> 6. (Addressee/Addressor) B encodes a message >> >> 7. (Addressee/Addressor) B transmits a message>> >> 8. (Addressee/Addressor) A decodes the message> >> 9. (Addressee/Addressor) A/B acknowledges and/or acts upon the message, or returns to Stage 1.

Chapter Five: 5.5 HOW THE TASK INFLUENCES THE CHOICE OF A ONE- OR TWO-WAY STYLE Task-based factors influencing the choice of style (one-way style) (two-way style) TASK URGENCY : LACK OF TASK URGENCY SIMPLE TASK : COMPLEX TASK ROUTINE TASK : NON-ROUTINE TASK CLOSE-ENDED TASK : OPEN-ENDED TASK