1. C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication microbarriers Decoder/destination Downward organizational communication Feedback Formal organizational communication Grapevine Influencing Informal organizational communication Lateral organizational communication Message Message interference Nonverbal communication Organizational communication Perception Serial transmission Signal Source/encoder Successful communication Unsuccessful communication Upward organizational communication Verbal communication

2. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Communication macrobarriers are factors hindering successful communication that relate primarily to the communication environment and the larger world in which communication takes place.

3. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Communication microbarriers are factors hindering successful communication that relate primarily to such variables as the communication message, the source, and the destination.

4. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary The decoder/destination is the person or persons in the interpersonal communication situation with whom the source is attempting to share information.

5. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Downward organizational communication is communication that flows from any point on an organization chart downward to another point on the organization chart.

6. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Feedback is, in the interpersonal communication situation, the destination’s reaction to a message.

7. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Formal organizational communication is organizational communication that follows the lines of the organization chart.

8. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary The grapevine is the network of informal organizational communication.

9. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Influencing is the process of guiding the activities of organization members in appropriate directions. It involves the performance of four management activities: (1) leading, (2) motivating, (3) considering groups, and (4) communicating.

10. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Informal organizational communication is organizational communication that does not follow the lines of the organization chart.

11. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Lateral organizational communication is communication that flows from any point on an organization chart horizontally to another point on the organization chart.

12. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A message is encoded information that the source intends to share with others.

13. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Message interference refers to stimuli that compete with the communication message for the attention of the destination.

14. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Nonverbal communication is the sharing of information without using words.

15. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Organizational communication is interpersonal communication within organizations.

16. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Perception is the interpretation of a message by an individual.

17. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary A serial transmission involves the passing of information from one individual to another in a series.

18. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary The signal is a message that has been transmitted from one person to another.

19. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary The source/encoder is the person in the interpersonal communication situation who originates and encodes information to be shared with another person or persons.

20. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Successful communication refers to an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are the same.

21. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Unsuccessful communication refers to an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are different.

22. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Upward organizational communication is communication that flows from any point on an organization chart upward to another point on the organization chart.

23. © Prentice Hall, 2002 RETURN to Chapter termsEXIT Glossary Verbal communication is the sharing of information through words, either written or spoken.