1. Organizational Behavior
Dr. Amna Yousaf
PhD (HRM)
University of Twente, the Netherlands
Lecture 13

2. Recap Lecture 12 Explain what is meant by ethical behavior at work.
Discuss important factors that shape ethical behavior at work.
Describe at least four specific ways in which management can influence ethical behavior at work.
Organizational justice and fair treatment
Outcomes of fair treatment
Employ fair disciplinary practices.
List at least four important factors in managing dismissals effectively.

3. CHAPTER THREE
Communication
Lecture 13

4. Outline Identify main functions of communication
Describe the communication process and distinguish between formal and informal communication
Contrast downward, upward and lateral communication and provide examples of each
Contrast oral, written and non verbal communication
Contrast formal communication networks and the grapevine
© 2007 Prentice Hall Inc. All rights reserved.

5. outline
Analyze the advantages and challenges of electronic communication
Show how channel richness underlies the choice of communication channel
Identify common barriers to effective communication
Show how to overcome potential barriers in cross-cultural communication
© 2007 Prentice Hall Inc. All rights reserved.

6. Functions of Communication
The transference and the understanding of meaning.
Communication Functions
Control member behavior – job description, standards, procedures followed
Foster motivation for what is to be done – by clarifying objectives.
Provide a release for emotional expression.
Provide information needed to make decisions-judge alternative; identify problems.
© 2007 Prentice Hall Inc. All rights reserved.

7. The Communication Process
Channel
The medium selected by the sender through which the message travels to the receiver.
Types of Channels
Formal Channels
Are established by the organization and transmit messages that are related to the professional activities of members. follow chain of authority
Informal Channels
Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices.
© 2007 Prentice Hall Inc. All rights reserved.

8. Elements of the Communication Process
The sender
Encoding
The message
The channel
Decoding
The receiver
Noise
Feedback
© 2007 Prentice Hall Inc. All rights reserved.

9. The Communication Process Model
The steps between a source and a receiver that result in the transference and understanding of meaning.
There should be a message
E X H I B I T 11–1
© 2007 Prentice Hall Inc. All rights reserved.