Training Course on Integrated Management System for Regulatory Body Module 6 (Implementation and change management) (1) Implementation of IMS

Objective The aim of the presentation is to emphasise a systematic approach for implementation – change management IAEA Training Course on IMS Module 6.1

Content What is change management? Method for change management Exercise – development of an implementation plan P IAEA Training Course on IMS Module 6.1

IAEA Training Course on IMS Module 6.1

integrated in the project Shared vision and objectives Change management integrated in the project Shared vision and objectives IAEA Training Course on IMS Module 6.1

What is change management? (1) A structured approach to strive to achieve change on the part of individuals, organisations and communities We change for a reason Organisational change requires individual change Organisational outcomes are the collective result of individual change IAEA Training Course on IMS Module 6.1

What is change management? (2) Change management is an enabling framework for managing the people side of change We apply change management to realize the benefits and desired outcomes of change IAEA Training Course on IMS Module 6.1

Resistance to change Manifests in different ways Most common idleness and incomprehension Complacency – difficulty to leave comfort zones Insight on urgency of the change is needed Insights must bee shared IAEA Training Course on IMS Module 6.1

Consequences of failed change management Not only financial Human costs is frequently high Failed understanding of the importance of first establishing sufficient awareness of the change’s necessity Changes grates enemy is self-righteousness IAEA Training Course on IMS Module 6.1

What are necessary for success? Discussion What are necessary for success? IAEA Training Course on IMS Module 6.1

Greatest contributors to success Active and visible executive sponsorship Structured change management approach Dedicated change management recourses and funding Frequent and open communication about the change and the need for change Employee engagement and participation Engagement and integration with project management Engagement with and support from middle management Prosci: Best Practices in change management IAEA Training Course on IMS Module 6.1

What are the difficulties? Discussion What are the difficulties? IAEA Training Course on IMS Module 6.1

Greatest obstacles to success Ineffective change management sponsorship Resistance to change from employees Insufficient change management resourcing Division between project management and change management Middle management resistance Prosci: Best Practices in change management IAEA Training Course on IMS Module 6.1

Method (1) Kotters eight step process for implementing comprehensive change All-encompassing and takes time – sometimes seral years Needs to spread throughout the organisation Must not stop until new patterns of behaviour and new norms have become part of the corporate culture Management and evaluation on a continuous basis IAEA Training Course on IMS Module 6.1

Method (2) The new needs takes time to become an established part of the culture. A new culture needs to characterise the organisation “This is our approach at our company.” IAEA Training Course on IMS Module 6.1

IAEA Training Course on IMS Module 6.1

The eight steps (1) Kotter’s three first steps serve as the foundation Step 1. Create urgency: time is short and it’s necessary Step 2. Form a powerful coalition: a composition of people skilled in change management Step 3. Create a vision for change and a good strategy IAEA Training Course on IMS Module 6.1

The eight steps (2) Kotter’s Steps 4 to 8: Involving everyone and motivating the entire organisation Step 4. Communicate and share the vision Step 5. Remove obstacles Step 6. Create short-term wins Step 7. Build on the change Step 8. Anchor the changes in corporate culture IAEA Training Course on IMS Module 6.1

Implementation A prerequisite for change management What is a implementation plan and what does it need to contain? Next module: create a implementation plan IAEA Training Course on IMS Module 6.1

Summary Sense of urgency Commitment Handle resistance Takes time Planning is key Change management means creating a new culture IAEA Training Course on IMS Module 6.1

References Kotter, John and Cohen, Dan – The heart of change IAEA Training Course on IMS Module 6.1