1. Managing Change Implementing and Managing Change “Faced with change, employees have one question: “What’s going to happen to me?” A successful change management communication program will avoid that question.” Scott Adams “Better never means better for everyone…It always means worse, for some.” Margaret Atwood BUSS4.12 Implementing and Managing

2. In this topic you will learn about: Techniques to implement and manage change Assessing the factors that promote and resist change BUSS4.12 Implementing and Managing The AQA specification states that techniques to implement and manage change might include: project champions, project groups. Factors that promote and resist change might include: clear objectives, resources and training.

3. Techniques for implementing and managing change For change to be achieved with maximum positive outcomes and minimum negatives it is necessary to manage it. This can be achieved through change management ◦ The activity of planning for, implementing, coordinating and monitoring the change process Change is often viewed as a complex project and can therefore be achieved through project management ◦ The activity of delivering the required change within a predetermined set of resources e.g. time, personnel and money BUSS4.12 Implementing and Managing

4. Techniques for implementing and managing change The people within a business are crucial to implementing and managing change Techniques include: ◦ Identifying a project champion  The person responsible for driving a project forward and gaining commitment ◦ Establishing project group  A group of specialists from different backgrounds who are tasked with achieving the desired change ◦ Gaining commitment from employees BUSS4.12 Implementing and Managing Recap the role and importance of leadership and culture on the success of a business. How important do you think leadership and culture are in achieving successful changes?

5. Project Champions Personal characteristics ◦ Proactive ◦ Positive attitude ◦ Focussed ◦ Results driven Driving the project forward ◦ Clear understanding of objectives ◦ Thorough research ◦ Monitoring and reviewing Management skills ◦ Motivating group ◦ Managing budget ◦ Time management BUSS4.12 Implementing and Managing

6. Project Groups Group skills ◦ Team work ◦ Complementary skills ◦ Different specialisms Group characteristics ◦ Manageable size ◦ Shared values ◦ Common sense of purpose ◦ Empowered Group performance ◦ Team leader / project champion ◦ Monitor and review progress ◦ Accountability BUSS4.12 Implementing and Managing Read the article above on Tuckman’s model of team development. How might the need to go through these stages effect the success of a project team?

7. Gaining employee commitment BUSS4.12 Implementing and Managing Identify and share the reason for change Clearly state objectives of change Keep up to date with progress and any changes to original plan View change from different stakeholders’ perspectives Write a list of reasons why employees might be resistant to change. Would you advise management to research employee opinions before deciding upon change? Justify your answer. Transparency and early involvement Keeping lines of communication open throughout the process

8. Resistance to Change BUSS4.12 Implementing and Managing Cause of resistanceCauseSolution Parochial Self Interest Misunderstanding Low tolerance to change Different assessments of the situation Read this article to help complete the table below

9. Promoting Change Promoting change is about winning around those who will be affected by the change ◦ Employees ◦ Stakeholders Sharing the objectives is crucial in achieving acceptance John Kotter provides an 8 step model for implementing change powerfully and successfully BUSS4.12 Implementing and Managing Carry out some independent research into Kotter’s 8 step model. Create a flow diagram (using language you are comfortable with) to summarise Kotter’s model.

10. Activity – Revision through Implementing and Managing Change 4.12 Is the final topic in Unit 4 and provides a good opportunity to revise all the earlier units Split the class into pairs with each pair taking one of the earlier topics Each pair produces a summary of that topic including ◦ Definitions of key terms ◦ How that topic will either be  A cause of change  A result of change or  Impact upon the success of change BUSS4.12 Implementing and Managing

11. Activity – Revision through Implementing and Managing Change 4.12 Is the final topic in Unit 4 and provides a good opportunity to revise all the earlier units Split the class into pairs with each pair taking one of the earlier topics Each pair produces a summary of that topic including ◦ Definitions of key terms ◦ How that topic will either be  A cause of change  A result of change or  Impact upon the success of change BUSS4.12 Implementing and Managing

12. Essay According to recent study “winning the hearts and minds of employees is the biggest obstacle to change management success.”. The study, reported in Management Today, found that 51% of companies have the most difficulty with this, while nearly a third believe lack of management buy-in is the biggest hurdle. With reference to business’ you have studied do what extent do you agree that employee commitment is the biggest obstacle to change? BUSS4.12 Implementing and Managing

13. So Long, Good Bye! BUSS4.12 Implementing and Managing Good Luck! Time2Resources