Why is leadership relevant to GP’s Jo Swallow What is leadership? Why is leadership relevant to GP’s Jo Swallow

In 3’s (3 minutes) What is leadership? What is the difference between leadership and management?

Leadership and management definitions Leadership is showing the way-showing what to do next. Leadership is not dependent on role or seniority. Management is the responsibility for the use of resources. Management is dependent on role and includes seniority.

Characteristics of leaders? List in 3’s – 3 minutes! The pictures may help,

Leadership Qualities + the NHS Motivates Inspires Listen Empathic Aware Persuasive Foresight Showing genuine concern Encouraging change Being honest and consistent Acting with integrity Admitting mistakes Concerned for the treatment of people Having realistic visions Committed to relationships with professional colleagues Congratulates success Gets Results! Passion Concern for others Ability to communicate and inspire Decency Humanity Humility + Sensitivity Respect for others Not a soft option The leader as servant not as hero Inspiring others Supporting a developmental culture Focusing effort Being decisive Courageous Strategies for change Vision. Clarity about outcomes and core issue Good role model Encouraging Focussed 6

So What, Why does leadership matter to me? Call out thoughts…..

Because we work in Teams The approach taken to leadership and management matters to the people of the NHS because it affects care. The quality of teams is crucial to the well being of the people of the NHS. Commissioning adds a further dimension to this. A little goodwill goes a long way….. 8

A good boss? Good Boss Consultancy Group Survey- private sector More than two thirds of staff had been bullied or publicly humiliated 6 out of ten people with a bad boss have looked for a new job Almost 70% of workers often criticise their boss to colleagues Only 1% are made to feel proud and wanted More than a third of staff with bad bosses admitted to sickies 9

Worst and Best bosses The worst bosses; The best bosses; lack organisational skills Disregard work-life balance Poor at identifying problems Provide no career options Over-commit the team Delegate difficult and unpleasant tasks Leave things to the last minute Provide little or no direction Go for easy quick fix solutions Keep changing direction The best bosses; Defend the team when necessary Do not let personal life affect work Give credit where it is due Support career development Always support team members Are cheerful and positive Are gently persuasive Challenge decisions with which they disagree Face up to difficulties Have reasonable expectations 10

Hands out!

What matters How did you find the exercise? What matters is the approach to leadership and management What matters is how you do it What matters is what you say, what you do and how you behave. 12

John Adair, the important words! The 6 most important: I admit I made a mistake. The 5: I am proud of you The 4: What is your opinion? The 3: If you please The 2: Thank you The 1: We The least important: I