1. New Supervisor: Skills For Success
By Josiah Stephan, SFBC&TS

2. Objectives Define what a good leader is The Roles of A Supervisor
Expectations from SFBC
Conducting an evaluation

3. Leading
The management function of influencing people to act or not act in a certain way.
Leadership traits that are often suggested as useful include:
a sense of responsibility,
self-confidence,
high energy level,
empathy,
internal locus of control, and
a sense of humor.

4. Traits Associated with Leadership
a. Sense of responsibility.
Supervisors must be willing to take seriously the responsibility that goes with the job.
b. Self confidence.
Supervisors who believe in their ability to get the job done will convey confidence to employees.
c. High energy level.
Many organizations expect supervisors to willingly put in long hours in order to handle the variety of duties that come with the job.

5. Traits Associated with Leadership
d. Empathy.
Supervisors need to be sensitive and higher management. Supervisors who have difficulty understanding what makes people tick are at a disadvantage.
e. Internal locus of control.
People with an internal locus of control are thought to be leaders because they try harder to take charge of events.
f. Sense of humor.
People with a good sense of humor are more fun to work with or for.

6. Characteristics of a Successful Supervisor
The characteristics of a successful supervisor include:
positive attitude
loyal
fair
good communicator
able to delegate
wants the job

7. Leadership Styles: Supervisors can be
authoritarian,
democratic, or
laissez-faire.
They often use more than one style of leading depending on employee and situational factors.
Paul B. Malone III,
“a manager focuses just on getting a task done, a leader focuses on getting it done in a way that gives employees a feeling of accomplishment and willingness to follow the leader again.”

8. The Role of the Supervisor
Setting goals
Demonstrating effective behaviors
Decision-making
Managing Change
Time Management
Communication Skills
Effective Meeting Skills
Motivation
Delegation
Training

9. Decision Making Be truly open-minded Avoid taking sides
Recognize your own bias
Don’t let titles or prestige influence your decisions
Avoid absolute wordings in your decisions

10. To manage change:
Determine the method for introducing and selling the change to your team
Break the change down into smaller steps
Create a contingency plan
Monitor the implementation of the change, including results and behaviors
Accept and plan for the results of change

11. Managing Your Time
What are some timewasters?

12. How to manage your time Prioritize your work To do lists
Assess how you are currently spending your time
To do lists
Plan your tasks daily

13. Communication Skills Present one idea at a time Keep it simple
Make it brief
Personalize it to the other person
Use the right tone of voice and body language
Get acceptance of each idea
Respond to the emotions of the person
Appreciate your listener’s concerns
Encourage listeners to express themselves

14. Steps to improve listening skills
Ask questions
Concentrate – stay focused
Identify the main idea
Listen for the rationale
Listen for key words
Organize in your mind
Take notes

15. Criticism Do it as quickly as you can after discovering the problem
Limit comments to the person’s actions in this situation
Let them do some of the talking
Be considerate
Don’t mix criticism with praise
Don’t play psychiatrist
Make it private

16. Diversity
Growing diversity in the work place means that supervisors may have a more difficult time determining where the employees are in regard to these characteristics.
There is the additional danger that supervisors have preconceived ideas about how employees think and behave.

17. Effective Delegation Skills
Improves productivity
Can concentrate on supervisory responsibilities
Develops skills in others
More job satisfaction for employees
Helps evaluate people

18. How to delegate better?
Clearly define what you want your employees to do
Encourage people to learn and make their own decisions
Don’t take an assignment back after you’ve delegated it

19. Developing Good Relations
A supervisor needs support from many people in the organization to be successful.
They need the support of their employees.
They also need the support of their boss and co-workers.
Ways to get along with almost everyone include
projecting a positive attitude,
taking an interest in other people, and
helping out.
A supervisor who is liked and respected by employees will inspire them to work harder and better.
Supervisors should be role models for employees by following the rules of the company.
They should also be fair in the treatment of employees and ethical.
Employees work most cooperatively with a supervisor they trust.
Building trust takes time and effort,
yet it can be lost with a single act that is unreasonable.
Trust is built by fair and predictable behavior.

20. What does SFBC expect from supervisors?
Stay aware of the big picture
Create a productive environment for your employees
Make decisions on your own
Implement new programs and methods
Inform your people about college policies and procedures
Teach effectively

21. What does SFBC expect from supervisors?
Genuine Relationships
Not Demeaning, Uplifting
Know Your Supervisees Job
Improve their efficiency
Jump in when needed
Evaluate and grow them
Evaluation form

22. Evaluation Questions Not just an evaluation of their performance
How can we help you grow?
How can you help yourself grow
Go over Appraisal Form