Social Media 101: Twitter. Agenda Personal Background Social Media Background Why Twitter? How do you use Twitter, in general? – What should you do? –

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Presentation transcript:

Social Media 101: Twitter

Agenda Personal Background Social Media Background Why Twitter? How do you use Twitter, in general? – What should you do? – What shouldn’t you do? – Building your brand Increase Following & Engagement Helpful Hints, Tools, & Sites

Personal Background Kevin MacDonald CMA, CPA – Business Coach – CMA; Lean Six Sigma Training – Black Belt – Lover of Social Media

Social Media Background Kevin MacDonald CMA Twitter since March Facebook since January 2008 – Edmonton Oil Kings Fan Bus LinkedIn since July 2007

Why Twitter? Breaking News Following Trends

Trends

Why Twitter? Breaking News Following Trends Largest Breath of Demographics in Social Media

Twitter Demographics (2014:US)

Why Twitter? Breaking News Following Trends Largest Breath of Demographics in Social Media Most Interactive Platform Increase Website Traffic

Why Twitter?

What To Do? Communicate Message Behind Your Brand

What To Do? Communicate Message Behind Your Brand Retweet (RT) & Favorite Tweets, Engage, & Converse with Followers

RT / Favorite / Engage & Converse

What To Do? Communicate Message Behind Your Brand Retweet (RT) & Favorite Tweets, Engage, & Converse with Followers Use Pictures, Links, and Videos as much as Possible

Use Pictures, Links, & Videos

What To Do? Communicate Message Behind Your Brand Retweet (RT) & Favorite Tweets, Engage, & Converse with Followers Use Pictures, Links, and Videos as much as Possible Use #hashtags

Popular Hashtags #yeg – City of Edmonton #yegwx – Edmonton Weather #yegtraffic – Local Traffic #yegbiz – Edmonton Business #ybcevents – Edmonton Business Events #yegre – Edmonton Real Estate #(Occupation) – Various (#yegfit) #FF – Follow Friday #TBT – Throw Back Thursday

What To Do? Communicate Message Behind Your Brand Retweet (RT) & Favorite Tweets, Engage, & Converse with Followers Use Pictures, Links, and Videos as much as Possible Use #hashtags Complete Profile with Picture & Pinned Tweet

Completed Profile?

Completed Profile!

What To Do? Communicate Message Behind Your Brand Retweet (RT) & Favorite Tweets, Engage, & Converse with Followers Use Pictures, Links, and Videos as much as Possible Use #hashtags Complete Profile with Picture & Pinned Tweet Value/Conversation vs Selling

What Not To Do? DON’T SELL!!!!! (10% of tweets) Just Talking About Yourself Break all da Rules of Grmmar + Spalling Auto DM People Be Controversial Ignore Mad Customers Good guidelines: media-marketing-guidelines/: media-marketing-guidelines/

Mad Customers

Increase Following & Engagement Know WHO your audience is & what they WANT

Who Are Your Followers?

Increase Following & Engagement Know what your audience WANTS Use Pictures with Your Tweets (at a minimum)

Using Pictures with Your Tweets

Increase Following & Engagement Know what your audience WANTS Use Pictures with Your Tweets (at a minimum) Refine your tweets Repeatedly use your good material Personality Offer contest or Twitter password TweetUp

Personality

Helpful Hints 60% of Posting is Content; 30% Engagement (higher if possible); 10% Call to Action Use Tools & Websites

Sites to Help You Site with Pictures Social Media Marketing Plan

Helpful Hints 60% of Posting is Content; 30% Engagement (higher if possible); 10% Call to Action Use Tools & Websites Ask for Help! Community is there to @MarketingRxCa

Any Additional Questions?

Suggested Video: Tips

Please Remember!

Articles to Read 5 Customer Service Mistakes to Avoid When Using Social Media 5 Customer Service Mistakes to Avoid When Using Social Media How to Build a Social-Media Strategy That Works How to Build a Social-Media Strategy That Works A 9-Step Guide to Creating a Social Media Marketing Plan A 9-Step Guide to Creating a Social Media Marketing Plan How to Setup a Social Media Business Strategy How to Setup a Social Media Business Strategy

Social Media Templates to Use templates/?utm_source=twitter&utm_mediu m=owned_social&utm_campaign=social_hoot suite&hootPostID=a2a2d75c16f0fd49b97a8ca 1f9e9b55e templates/?utm_source=twitter&utm_mediu m=owned_social&utm_campaign=social_hoot suite&hootPostID=a2a2d75c16f0fd49b97a8ca 1f9e9b55e

Video: Twitter for Biz

Suggested Video: Building Your Brand

Suggested Video: Watch What You Say ine_shaming_spirals_out_of_control?utm_source=newsletter_dai ly&utm_campaign=daily&utm_medium= &utm_content=ima ge__ #t