Communication can be a bear!. How communications happens.

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Presentation transcript:

Communication can be a bear!

How communications happens

Communication is the process of creating and sharing meaning.

Concept Abstraction Concept Feedback Participants are the senders and receivers in a communication Sender Receiver Encode Decode (Words)

Non-verbal Communication Mehrabian’s statistical inquiry 7% - Words alone. 38% - The way they are said. 55% - Facial expression

Major Non-verbal Behaviors Eye Contact Facial Expressions Gestures Proximity Paralinguistics

Tone Pitch Rhythm Timbre Loudness Inflection

Channels Auditory Visual Noise External Internal Words

Why do we communicate? All communication is goal-oriented. -- Kathy Kellerman, 1992

Why do we communicate? The goal of all communication is to Influence behavior -- Tony Abel, 2003

Have a nice day!