1. Business Communication Q1 Study Guide

2. Review… This study guide is highlighting the main points of the course. Be sure to review the following carefully: previous quizzes & tests o especially questions you missed assignments links

3. Main Concepts Communication Process Nonverbal Communication Cultural Implications Reading & Writing

4. Communication Process 1.Sender has an idea 2.Sender encodes idea 3.Sender transmits message 4.Receiver gets message 5.Receiver decodes message 6.Receiver sends feedback Sender, Receiver, Message, & Channel Noise Communication Models (01.03) Written & Oral Presentation guidelines

5. Nonverbal Communication Gender Differences o Males Less smiling Less eye contact Take up space o Females More smiling/nodding More eye contact Tone of Voice o Positive vs. negative o Tone in business letters Cultural

6. Cultural Implications Problem Solving Process (03.08) Bias o Field of Experience Idioms Low/High Context Nonverbal Cues

7. Reading & Writing Analogies Dangling Modifiers Skimming Scanning Passive vs. Active Voice Revision Comprehension Bias, Fact, Inference, Opinion, & Propaganda Spelling Homonyms Pronunciation & Enunciation Redundancy