1. Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal & non-verbal communication. 4.Give examples of internal and external interference

2. Think About It What makes a sports team successful? – Consider an individual play. – What strategies have you used while playing a sport or game?

3. What is a “process”? A continuous series of actions

4. The Communication Process SENDERRECEIVER MESSAGE CHANNEL

5. Model Definitions TermDefinitionExample Sender Sends the message Receiver Receives the message; actually does something with it Message Information communicated verbally or nonverbally between sender and receiver Channel The means of transmitting the message

6. Verbal v. Nonverbal Verbal Message (Word) Oral words Written Text messages Electronic Messages Nonverbal Message (Wordless) Appearance (clothing) Voice (tone/volume) Gestures (arms/legs) Body movement (posture) Eye Contact and Facial Expression (attitudes/feelings) Spatial Relations (space between us)

7. Levels of Information Depending on the level of knowledge you have about the person, you can adapt information to fit the receiver (Predictions) – Cultural level You know a person is a white female age 15 – Sociological level You know what groups a person is in, some likes dislikes – Individual level You know personal fears, worries, thoughts

8. Model Definitions TermDefinitionExample Encoding Thinking before you speak; deciding what is appropriate to say based on the levels of information you have about the receiver; Decoding Receiver giving meaning to the message through their own perceptions Feedback Giving response to the sender (verbal or nonverbal)

9. The Communication Process SENDER RECEIVER MESSAGE ENCODING I always see Jane hanging out with friends at McDonald’s. Hi, Jane. Do you want to grab a burger with me at McDonald’s after school? DECODING Mary told me that John has a girlfriend. I don’t want to get into that mess. No thanks, John. I promised to cook dinner for my family, tonight. FEEDBACK

10. Interference Stops a message from getting to its source successfully Can happen anywhere on the model/anytime during the process. External: In the channel of communication – Fire alarm – Construction Internal: Exists inside the communicators – Day dreams – Prejudices

11. SENDER RECEIVER MESSAGE ENCODING DECODING I always see Jane hanging out with friends at McDonald’s. Mary told me that John has a girlfriend. I don’t want to get into that mess. Hi, Jane. Do you want to grab a burger with me at McDonald’s after school? No thanks, John. I promised to cook dinner for my family, tonight. CHANNEL INTERFERENCE As Jane gave feedback to John, he got another call. FEEDBACK

12. SENDER RECEIVER MESSAGE ENCODING DECODING FEEDBACK INTERFERENCE CHANNEL Let’s Review the Communication Model…

13. Can We Communicate? Telephone! What prevented effective communication? Why is accurate communication important?