Presentation on theme: "Nonverbal Communication"— Presentation transcript:
1Nonverbal Communication Communication without words; a process by which an individual stimulates meaning in the mind ofanother person through intentional and unintentional messages through use of the body and voice
3nonverbal message away and it still gives the same message RepeatNonverbal message conveys the same idea as the verbal; can take either verbal or nonverbal message away and it still gives the same messageExamples: saying “Hello” while waving or saying “Be quiet” while holding index finger up to your mouthRepeat- nonverbal message conveys the same idea as the verbal; can take either verbal ornonverbal message away and it still gives the same messageExamples: saying “Hello” while waving or saying “Be quiet” while holding index finger up to your mouth
4Substitutenonverbal message replaces verbal message; (also called emblems)Examples: waving to say hello, thumbs up for “good job,” clapping at a concert, hitchhiker thumbRepeat- nonverbal message conveys the same idea as the verbal; can take either verbal ornonverbal message away and it still gives the same messageExamples: saying “Hello” while waving or saying “Be quiet” while holding index finger up to your mouth
5Nonverbal goes against verbal; they do not match up "I'm fine."ContradictNonverbal goes against verbal; they do not match upExamples: Nodding yes while shaking head no, saying “I’m fine” when your head is hanging down with slumped shoulders, etc.Note: Which is more believable when verbal and nonverbal behaviors are contradictory? Why?
6ComplementNonverbal supports verbal; used to show how to do something, show sizes, or emphasize emotional feelings; we complement the verbal message with the nonverbal message when demonstrating something or giving directions & pointing (also called illustrators)Examples: “The fish was this big” while holding hands out to indicate size or “I’m so frustrated!” while shaking fists
7Accent Use of gestures & facial expressions to emphasize or punctuate spoken words (also called illustrators) Examples: yelling “That’s it!” while pounding fist, emphasizing words through tone of voice, saying “My first point…” while holding up one finger
8RegulateNonverbal cues that control or regulate the interaction of flow of communication between ourselves and another person (Called regulators)Examples: nodding head and saying “uh huh,” giving eye contact, opening mouth to speak, leaning forward, raising eyebrows, or raising index finger
9VocalicsCommunication through voice (vocal cues other than words = paralanguage) such as…Tone of voice/ pitchVolumeRateAccent/ dialect
10Kinesics:The study of human movement and gesture, including facial expression & eye contact
11Affect displays Nonverbal behaviors used to communicate emotions Examples: hugging someone to express love or shaking fist at someone to show anger
12AdaptorsNonverbal behaviors that help us to satisfy a personal need and adapt to the immediate situation; not really intending to communicate meaningExamples: scratching mosquito bite, adjusting glasses, combing hair, pulling hanging thread of clothing, etc.
13Communication through the use of space Proxemics:Communication through the use of spaceTerritoriality- fixed area that is occupied, controlled and defended by a person or group as their exclusive domain; regulates social interaction; can be source of conflict; indicates ownership (permanent or temporary)
14Zones of Space: Intimate: 0- 1 and ½ feet Personal: 1 and ½ - 4 feet Social: 4-12 feetPublic: Beyond 12 feet