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1 Chapter 5 Chapter 5Nonverbal Nonverbal Inter-Act, 13 th Edition Inter-Act, 13 th Edition.

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Presentation on theme: "1 Chapter 5 Chapter 5Nonverbal Nonverbal Inter-Act, 13 th Edition Inter-Act, 13 th Edition."— Presentation transcript:

1 1 Chapter 5 Chapter 5Nonverbal Nonverbal Inter-Act, 13 th Edition Inter-Act, 13 th Edition

2 Chapter Objectives Describe the characteristics and functions of nonverbal messages Identify the types of behaviors, body motions, nonverbal sounds, spatial cues, and self- presentation cues Discuss how types of nonverbal messages vary with culture and gender Explain ways to improve nonverbal communication 2

3 Spoken or written words Bodily actions and vocal qualities that support, modify, or contradict accompanying verbal messages 3 Verbal Communication Nonverbal Communication (as much as 65%)

4 Characteristics of Nonverbal Communication Intentional or unintentional Primary Ambiguous Continuous Multichanneled 4

5 Functions of Nonverbal Communication To provide information To regulate interaction To express or hide emotion and affect To present an image To express status, power, and control 5

6 Types of Nonverbal Communication Body language Paralanguage Spatial usage Self-presentation 6 Everything except words! Everything except words!

7 Body Language: Kinesics Eye contact Facial expressions ◦ Do you think you could spot them in everyday conversation? How could you use this information to affect your conversations with others? Gesture Posture Touch 7

8 Paralanguage Pitch Volume Rate Quality Intonation 8

9 Vocal Interferences Extraneous sounds or words that interrupt fluent speech: ◦ “uh,” “um” ◦ “you know,” “like” Place markers Fillers 9

10 Spatial Usage  Personal space: the space that surrounds a person, moves with that person, and changes with the situation as well as moment to moment ◦ Intimate distance: up to 18” ◦ Personal distance: 18”-4’ ◦ Social distance: 4’-12’ ◦ Public distance: more than 12’ 10

11 Spatial Use Acoustic space: area over which your voice or other sounds can be comfortably heard Territory: space over which we claim ownership Artifacts: objects we use to adorn our territory and communicate about our space 11

12 Color Influences Communication 12 Yellow cheers and elevates moods Red excites and stimulates Blue comforts and soothes In some cultures black suggests mourning In some cultures white suggests purity

13 Self-Presentation Cues Physical Appearance Use of Time Use of Smells and Scents 13

14 Cultural and Gender Variations Body Language ◦ Eye contact, Facial expressions, Gestures, Touch Paralanguage Spatial Usage Self-presentation 14

15 What does this symbol mean to you? In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger 15 -Atlantic Committee for the Olympic Games

16 Improving Nonverbal Sending Skills 16 Be mindful of your nonverbal behavior. Adapt nonverbal behaviors to your purpose. Adapt nonverbal behaviors to the situation. Align nonverbal and verbal communication. Make sure nonverbal cues do not distract from your message. Eliminate distracting nonverbal behaviors.

17 Improving Nonverbal Interpretation Skills 17 Be mindful that most nonverbal cues do not have set meanings. Recognize culture, gender, and other diversity when interpreting nonverbal cues. Pay attention to all of the nonverbal cues and their relationship to the verbal message. Use the skill of perception checking.

18 Homework How can you improve your nonverbal behavior? Identify a problem you have with nonverbal message cues. Select a goal and write a communication improvement plan. See your Assignment Rubric!!! 18

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