Presentation on theme: "NON-VERBAL COMMUNICATION"— Presentation transcript:
1 NON-VERBAL COMMUNICATION THINGS THAT YOU DON’T REALLY SAY; BUT THEY SAY A LOT ABOUT YOUPRESENTED BY:Ms.Reema Ansari(Basic Science Dept.)
2 AGENDA WHAT IS NON VERBAL COMMUNICATION? CHARACTERISTICS OF NON VERBAL COMMUNICATIONTYPES OF NON VERBAL COMMUNICATIONCOLOUR AND CULTURAL INFLUENCESIMPROVING NON VERBAL COMMUNICATION
3 WHAT IS NON VERBAL COMMUNICATION? Nonverbal communication has been defined as communication without words.It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people.A communication where action speaks louder than words.
4 According to the social anthropologist, Edward T According to the social anthropologist, Edward T. Hall, in a normal conversation between two persons, less than 35% of the social meanings is actually transmitted by words.So, at least 65% of it is conveyed through the body (non-verbal channel).
5 Characteristics of Nonverbal Communication Intentional or unintentionalAmbiguousPrimaryContinuousMulti-channeled
6 Types of Nonverbal Communication KinesicsParalanguageVocal interferencesSpatial UsageSelf-presentationcues
9 Facial expressions reflect emotion, feelings and attitudes. FACIAL EXPRSSIONFacial expressions reflect emotion, feelings and attitudes.
10 GESTURESGESTURES of a person include attitude or movements. For example, when a boy is sad he may droop his head and walk slowly.Or, if a girl is happy, she might run and jump or stand up straight and put her hands in the air.
11 POSTUREReactions to aninvasion of yourspaceGetting defensiveBecomingaggressiveRetaliation
12 Touching and being touched are essential to a healthy life Touch can communicate power, empathy, understanding
14 VOCAL INTERFERENCESExtraneous sounds or words that interrupt fluent speech“uh,” “um”Filler
15 SPATIAL USAGE Proxemics Territory Intimate distance Personal distance Social distancePublic DistanceTerritory
16 SELF-PRESENTATION CUES Physical AppearanceTime (Chronemics)Olfactory Communication
17 SOME OTHER ELEMENTS OF NON VERBAL COMMUNICATION Personal space at workYour officeYour deskA table in the cafeteria that you sit at regularly
18 Color Influences Communication Yellow cheersandelevates moodsRed excitesandstimulatesBlue comfortsandsoothesIn someculturesblack suggestsmourningIn somecultureswhite suggestspurity
19 CULTURAL INFLUENCESNon verbal signals vary form culture to culture
20 In the United States it is a symbol for good job In Germany the number oneIn Japan the number fiveIn Ghana an insultIn Malaysia the thumb is used to point rather than a finger
21 Improving Nonverbal Communication Skills When sending messagesBe conscious of nonverbal behaviorBe purposeful in use of non-verbalsMake sure non-verbals are not distractingMatch verbal and nonverbal communicationAdapt to the situation
22 When receiving messages Don’t automatically assumeConsider gender, culture and individual differencesPay attention to all aspects of nonverbal communicationUse perception checking