1. Morale and Welfare Presentation to RCN HQ Staff 20 March 2014
Steven R. Fash
COS CFMWS 1

2. Agenda Introduction Organization and background Vision
Programs, services, and initiatives

3. Defence Team – Morale & Welfare
Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”
Number varies due to casual employment, esp. in summer
2,125 full time, 1,066 part time, 2,395 casual
40% CAF affiliation (Retired and/or Family)
253 Canadian Armed Forces members
153 National Defence public servants
1,000 at MFRCs (locally employed)
Plus many, many volunteers

4. Defence Team – Morale & Welfare
CFMWS 5,600 to 6,000 Employees Canadian Coast Guard Canadian Security Intelligence Service (CSIS) Citi Bank Nav Canada
4,500
3,311
5,000

5. Organizational View

6. NPP Governance Full governance assigned to CDS
Authorities delegated to DGMWS as Managing Director of NPP
NPP Board serves as an advisory Board:
Provides stakeholder input to CDS
Strategic plans, policies and direction
NPP investments
Approval of audited financial statements
NPP Board and AFC engagement is key
NPP is a “Chain of Command” responsibility

7. Operational Funding
$4.27M
(FY 12/13)

8. Scale of Operations NPP net worth / publicly funded expenditures FY 2012-13
Public Funds

9. One Community, One Million Strong
DGMWS Vision
Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:
One Community, One Million Strong

10. One Community, One Million Strong
Serving Members (Reg. & Res.)
130K
Families of Serving Members
144K
Former Members
595K
Dependants of Former Members
350K
Other Eligible Members
150K
1 MILLION
>

11. Morale and Welfare Services Directory
Answers one simple question: What services are available to YOU?
View the full catalogue of CFMWS services that may benefit you and follow the links to learn more.
Choose the description that best matches you from the list of categories.
Visit:

12. PSP by the numbers Recreation and Speciality Interest Fitness
25,000 Force evaluations (Apr-Oct)
8 Regional Adapted Fitness Specialists supporting over 500 JPSU clients
Human Performance
1,534 CAF Personnel took part in the development and validation of FORCE
Nearly 8000 surveys administered to better understand what could help CAF Personnel get more active
Health Promotion
3,900 courses offered
23,600 participants
Sports
Over 20,000 Intersection sport competitors
91 Regional competitions – 3,500+ competitors
18 National competitions – 1,800 competitors
Recreation and Speciality Interest
6,000+ Recreation activities
100,000+ Recreation participants
325 DND facilities involved
Messes
175 Reg Forces Messes
280 Res Forces Messes
Newspapers
250,000 readers
85,000 copies distributed
Golf
14 locations across Canada
Community Gateway Website
139,000+ monthly visits

13. PSP – Deployed Ops - RCN Jul 13 - SLA with RCN
Nov 13 – Training Course conducted at CFB Esquimalt for PSP staff
Deployed Fitness, Sports and Recreation Coordinator:
HMCS VILLE DE QUEBEC 7
HMCS PRESERVEUR 21 Aug - 22 Oct 2013
HMCS IROQUOIS 21 Aug - 27 Sep 2013
HMCS PROTECTEUR
HMCS Protecteur - Deployed one Ops Mgr at Pearl Harbour
HMCS Regina – Thailand - Show Tour

14. Proposed Reactive Interface and Mobile Site
PSP – DFIT.CA
Proposed Reactive Interface and Mobile Site

15. PSP Specialty Interest Activities
Access to:
Golf: 14 locations across Canada and 7 social clubs using civilian courses
Marinas and Sailing: 8 locations
Campgrounds & Cabins: 5 locations
Rod and Gun Clubs: 7 locations across Canada
Horseback Riding: 4 locations across Canada
Curling: 7 locations across Canada
Skeet Shooting: 5 locations across Canada

16. Commercial Services SISIP Financial Services
Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports;
140,560 lives insured under SISIP plans ($28.6B in coverage, $41.3M paid to beneficiaries)
93,600 members protected under LTD ($106.6M paid out when combined with the VRP)
Accidental Dismemberment Insurance Plan –covers injuries or illness attributable to military service;
Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,153 clients in 2012 with assets of $232M invested);
Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,379 clients in 2012 with $117M invested);
Financial Counselling – free, confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs;
Personal Financial Management Education – courses for recruits and officer cadets.

17. Commercial Services SISIP Financial Services
Comparative costs:
SISIP Financial Services
Industry Standard
Financial Planning
(No commission – fee for service based)
$6 - $12/month (depending on rank)
Unlimited hours of service
Includes one free income tax return
Approximately $100/hour 1 or 1% - 3% of assets under management2
$59 for one basic income tax return3
Financial Counselling
(Confidential)
Free
Approximately $1204 / session or enrollment
Fee of 15% of total debt + monthly charge of $50 + cancellation fee5
Insurance
($100,000 in coverage / 25 year old male / non-smoker)
$6/month
Varies $11 - $13 /month6
1 CBC News (April 2012) / MoneySense Magazine (October 2012)
2 moneysense.ca – Where to find a fee-only Financial Planner
3 H&R Block
4 Credit Canada
5 debtfreesolutions.ca – Consumer Credit Counselling sample contract
6 Compulife Software Inc.

18. Commercial Services SISIP Financial Services
Life insurance plan advantages:
SISIP Financial Services
Industry Standard
No exclusion for war risk
May be excluded or declined
No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports
Some or all may be excluded or increase in premium
Less stringent medical underwriting
Lengthy medical required
No medical required to convert insurance after release (If done within 60 days of release)
Not available
Includes coverage for Accidental Dismemberment
Cost to purchase
Free coverage for Dependent Life of $10,000

19. Commercial Services CANEX / NATEX
Operates 40 outlets on bases/wings across Canada
10 Retail Stores
10 SuperMarts (3 with petroleum)
17 ExpressMarts (6 with petroleum)
2 Grocery Stores
1 LiquorMarts
Sales of $114M in FY 12/13
Over 3.95M customer transactions annually
167 local concessions offering additional goods/services

20. Commercial Services CANEX / NATEX
No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)
National vendor partnerships: Tim Hortons, Aramark (food services), OK Tire, Andrei Master Tailor, Subway
Initiatives:
Online Sales and Marketing
Developing an online e-retailing strategy to augment existing store operations
Elite line of clothing and accoutrements

21. Commercial Services CANEX / NATEX
The Personal Home & Auto Insurance: Coverage that fits your way of life.
Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available
Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more
Portability: If you should move, be transferred or retire within Canada
Home Heating Oil Rebate Program: If home heated by oil, save on regular delivered price of home heating oil – In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings

22. Joint Personnel Support Unit (JPSU)
Mission
Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.

23. Joint Personnel Support Unit (JPSU)
24 Integrated Personnel Support Centres across Canada:
Personnel support through multi-disciplinary staff and linkages to VAC, SISIP, PSP, MFRC and Base/Wing agencies
Responsive to Commanding Officers
Return to Work Program: 1,974 participants in 2012 ; 26% returned to full-time duty, 47% moved to transition, 27% remained on RTW.
Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds
Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)
Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year 23 23

24. Joint Personnel Support Unit (JPSU)
Personnel currently being tracked by JPSU
Posted to JPSU
1,800
Supported by JPSU (but not posted)
3,500
Total
5,300 24

25. Transition Services
National Coordination of all Career Transition activities:
Second Career Assistance Network seminars,
Medical seminars, Long Term Planning seminars
Career Transition Workshops
Transition support and programs specific to ill & injured,
Publications/tools that support transition counselling.
Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.
Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities.
137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

26. Transition Services
Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation
Prospect: Work: Sustainable Job Placement Pilot Project
H2H: Helmets to Hardhats
Association of Canadian Community Colleges (ACCC)
The Canadian Franchise Association: Military Veterans Program
Forum for International Trade Training (FITT)
In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:
Vocational Rehabilitation Program-Serving Members (VRPSM)
Priority Hiring-Public Service
Integrated Transition Plan

27. Military Family Services
Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.
Military Family Services manages:
Military Family Services Program, including funding and oversight of Military Family Resource Centres
Dependent Education Management, who manages the education compensation and benefits requirements of military members with dependent children
Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel

28. Military Family Services
Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service such as:
Mental health support
Child care
Access to health care
Spousal employment
Community integration
Transitions support
Education transitions
Special needs of loved ones

29. Military Family Services
Military Family Resource Centres – On Base, In Person
33 in Canada, with programs and services in the United States and Europe
Third party, non-profit organization located on Bases/Wings or through outreach programs
Provide services in both official languages in accordance with the needs of the local community.
Family Information Line (FIL) – Informed, Connected and Supported
– Now 24/7 service, bilingual, information and supportive counselling
1620 calls made to the FIL, 4760 calls to the automated system that has deployment information (2012)
– For and about Canadian military families
A portal to all MFRCs for local information, useful general information of interest to all Canadian military families
328,062 visits to the FamilyForce site, 196,832 total unique visitors (2012)

30. Military Family Members by Province

31. Support Our Troops Program
Support Our Troops Fund is an umbrella for the following:
Military Families Fund − linked to conditions of service
$4M dispersed to >1,000 members/families
$5K per incident at local level
Soldier On Fund − contributes to a healthy, active lifestyle
$1.1M dispersed to 630 members/families
Funded a wide range of programs
Hospital Comforts Fund − basic amenities for hospitalized members
$85K dispersed annually to >300 members
Op Santa Claus − gift for deployed members over holidays
Gifts delivered to 1,400 members in 2013
$15M has been received since 2006 from:
Personal contributions to SOT Fund
Proceeds from third party events
Contributions from external charities/foundations

32. Support Our Troops Program
Examples:
Army Run: Generated almost $500K in funds for the MFF and Soldier On during the past 2 years.
Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF
Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.  
Honourable PM Stephen Harper – History of Hockey book: Released Fall 2013, all proceeds to MFF.
Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.
Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).

33. Soldier On Fund
Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation
Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to:
learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;
train with and compete against soldiers with similar injuries and illnesses from other nations; and
push their physical and mental limits through participation in regional and national sporting events. 
$2.4M has been raised by donations from Canadians, corporations and other organizations

34. Soldier On Participation
756 Total members supported by Soldier On
As of 1 Nov 13

35. Soldier On Program Afghanistan Commemoration Soldier On Relay
As of 1 Feb 2014
Afghanistan Commemoration Soldier On Relay
Trenton - Ottawa
04-09 May 14*
Big Battle Field Bike Ride
UK/Belgium/France
1-8 Jun 14
Soldier On National Ski Fest
Whistler, BC **
2-8 Feb 14
St Andrews Legacy Golf
St Andrews, Scotland
13-21 Jul 14
30 Jul – 6 Aug 14
2nd Annual Allied Winter Sports Camp
Whistler, BC
9-19 Feb 14
Saddle Up Soldier On – RCMP
Ottawa, ON
26-30 May 14
USMC Trials
San Diego, CA
2-13 Mar 14
National Golf Camp
Greater Toronto Area
28 May – 3 Jun 14
News:
Cpl Dominic Larocque will participate on the Canadian Sledge Hockey Team competing at the Sochi Paralympics.
MCpl Chris Downey and Cpl Alexandre Beaudin-D’Anjou successfully trekked to the South Pole.
On 4 Jan 14, Soldier On was featured on CBC’s Hockey Night In Canada - Coach’s Corner ref the Soldier On vs USA Warrior Hockey at the NHL Winter Classic in Detroit. Canada won 7-2.
* Dates TBC by PMO
** Venue moved from Mt Washington, BC due to lack of snow.

36. Canadian Forces Personnel Assistance Fund
Financial assistance in the form of low interest loans and/or grants:
Minor Disbursement Program ($33K to 194 members)*
Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. 
Education Assistance Loan Program ($1.9M to 476 members)*
Loans ($1,2k to $4k per year, max $16k per student) to assist eligible serving members, former members and their recognized dependants to obtain a post-secondary education (full-time studies). 
Self Improvement Loan Program ($7.5M to 2,208 members)*
Financial assistance through small loans ($1k-$5k) to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, etc.
Financial Distress Program ($1.1M to 154 members)*
Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.
Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators
Eligibility to make an application does not guarantee approval
Each request adjudicated against specific criteria before a decision is rendered
*data based on calendar year 2012

37. SOT Summer Camps
The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.
In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.
The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.

38. Vacations for Veterans Program
Launched in January 2012
Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result
Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico
More than 100 CAF members/families have benefited from this program

39. NPP Outreach
SOT programs / funds attracting significant contributions from Canadians
Individual donations of dollars and products / services
Proceeds from third party events
Contributions from events / campaigns held by charitable organizations
e.g.: True Patriot Love, Canada Company and Wounded Warrior
As number and complexity of events increases
There are greater demands for DND/CAF Support
There is little adherence to policy provisions and
There are diminishing efforts to align with CAF priorities
Some external organizations competing with internal NPP “charities”

40. SOT Program / Third Party Outreach
DGMWS is the CAF OPI:
Registering organizational events
Coordinating to avoid duplication and scheduling conflicts
Assisting in staffing requests for public support, military equipment and/or personnel
Approving the use of any official logos and/or images within their promotional materials
Assisting with senior CAF representation at key events
Concluding MOUs for complex relationships/partnerships
Providing feedback on the success of donations

41. Canadian Defence Community Banking (CDCB)
Key relationship with BMO, Bank of Montreal
Personal Banking: Saves the current 10,000 members approximately $1 million in banking fees every year
Customized mortgage plans: Highly competitive rates
ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move
SOT MasterCard: Contributed over $155,000 to CFMWS since the inception of the Program
Sponsorship: $250K in 2013 for national and local programs
Personal Banking:
BMO provides financial savings to CDCB members by offering discounted rates for personal banking services.
The program was established so that all savings would accrue to CF members/families. It has been estimated that our members collectively accrue at least one million dollars in annual savings through the CDCB program.
As at 31 Mar 13, CDCB members held 10,000 BMO lead accounts.
Mortgage Plans:
In Feb 09, BMO began offering those CDCB members relocating under the IRP a waiver of the interest rate differential penalties above those reimbursed by the IRP (i.e. BMO capped the penalty at $5K).
Since the CDCB/BMO IRP offer, at least 2,000 mortgage holders avoided interest rate penalties when their mortgages were transferred.
ABM/ATM:
CANEX and BMO are the only authorized NPP suppliers of ABM (full service machine) and ATM (cash machine).
Since 1 Nov 08, CDCB has ‘the first right of refusal’ to install ABM/ATMs at Bases/Wings.
BMO is responsible for these machines in terms of their installation, maintenance and ‘cash’ top-up.
Since 2008, fifteen BMO ABM/ATMs have been installed directly on Bases/Wings.
Support Our Troops MasterCard (SOT MC):
In Nov 08, an Affinity Card Program agreement was struck with BMO to create a no-fee Support Our Troops Master Card which includes loyalty rewards for both Air Miles and Cash Back.
The SOT MC provides its holders with a branded product that enables them to show their support for the troops.
The SOT Master Card generates revenue for SOT based on the value of retail sales. Over the past three years, it has generated $105K for the Support Our Troops Fund
Sponsorships:
BMO has provided sponsorship for various national and local events, totalling more than $325K.
For 2013, BMO is making a significant sponsorship contribution (>$40K) to the CFSU(O) Family Days; (>$50K) for Wealthy Barber Returns Event, and; (>$30K) to various local events.

42. Canadian Defence Community Banking (CDCB)
The following is a comparison of similar banking programs available in Canada.
Comparative costs:
CDCB Performance Plan
Industry Standard
$5.45/month
Varies from $11.95 to $14.95$ / month depending of the institution
2 free months
None
Fee waived with $3000 minimum balance
Fee waived with $3000-$4000 minimum balance depending of the institution
Unlimited transactions
Earn Air Miles
Source:

43. CF Appreciation Program
Official discount program of the CF
Members can save at more than 26,000 locations locally, nationally and worldwide
Categories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation, House & Home
Visit:

44. CF Appreciation Program
CF R&R Club:
linked to US Armed Forces Vacation Club
linked to Gov Rewards and International Cruise Excursions
Access to 3,500 accommodations in 80 Countries starting at $369 USD per week
Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.

45. CF Appreciation Program
CF R&R Club – Examples:
Visit:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD

46. CFOne Card Multi-phased approach
Confirms that an individual is a member of our One Community – One Million Strong
Provides access to MW programs, services and facilities
Over 53,000 CFOne Cards issued
Multi-phased approach
Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF Appreciation Program
Future Phases: expanded to include access to select PSP programs and services; administration of Mess fees, access to clubs and activities, as well as other MW services.

47. CFOne Card Benefits CANEX Rewards Program
Easier to earn and redeem points 
Points balance printed on receipt
Redeem points directly in-store
CF Appreciation Program
Discounts and savings at thousands of industry partners at locations locally, nationally and internationally
Access to R&R Club which includes:
Armed Forces Vacation Club
Gov Vacation Rewards
Anderson Vacation

48. Questions?