1. Always Connected introduces Tigo SMART 3.0 This guide is interactive!
Use the green arrow buttons to navigate!
Always Connected

2. New System Setup Walkthrough
Commissioning a new system using the Tigo App 3.0
This quick guide is a walk through of the steps required to commission a Tigo system using the Tigo SMART Mobile App. 3.0

3. Look for the Tigo SMART app
Requires active mobile data connection
Go to the App Store or Google Play and search for ‘Tigo SMART’
Download the app and open it once the installation process is complete

4. Enter Your Username and Password, and select ‘Sign In’
Requires active mobile data connection
If you do not have one, press Enroll to create a new account. All system data can also be accessed and edited here:
Log in before connecting to Cloud Connect via Wi-Fi.
GB: add highlights to point at “Enroll” in the app

5. Setup and Monitor
Requires active mobile data connection
To proceed with a new installation, press + at the top right of the display
To service or monitor a system that has already been configured, click on the relevant system
Added “monitor”, changed “CC” to system.

6. Setup a New System Site Info
Requires active mobile data connection
Fill in system information and select ‘Create System’

7. Setup a New System Verify that ‘Site Info’ is checked
Requires active mobile data connection
Verify that ‘Site Info’ is checked
Returning to the ‘Site Info’ will show the system now possesses a ‘system ID’
Note: The ‘system ID’ identifies the installation distinctly and always has to be provided for support
Note: At this point, the new system is now pending
Go to ‘Site Owner Info’

8. Site Owner Info Enter the email address and name of the site owner
Requires active mobile data connection
Enter the address and name of the site owner
‘Site Owner Info’ is not mandatory to setup up the new system and can be entered and edited at any time
Saving owner info will send an invitation to the site owner to setup and view their commissioned system

9. Select Equipment
Requires active mobile data connection
After entering ‘Site Owner Info’, verify it has been checked
Go to ‘Select Equipment’
Select + at the top right of the display

10. Select Equipment Cloud Connect Advanced
Requires active mobile data connection
Select the ‘Cloud Connect Advanced’ (CCA)
Enter a unique name for every CCA or leave the default name
Enter the number of gateways that are connected to the CCA

11. Select Equipment Cloud Connect Advanced
Requires active mobile data connection
Enter the CCA serial number manually or scan the bar code
Allow the Tigo app to access the camera
Select Done and repeat procedure for every CCA that is in the system

12. Select Equipment
Requires active mobile data connection
Note: You can change the Cloud Connect serial number here at any time
When ‘Cloud Connect Advanced’ has been completed, select ‘Inverter and PV Modules’

13. Select Equipment Inverter and PV Modules
Requires active mobile data connection
Name the inverter or leave the default name
Choose the inverter model, the number of MPPTs and the connected CCA
Select the manufacturer and model of the PV modules
Note: If you wish to add inverter or module that’s not in the list click the “+” sign at the top right corner

14. Select Equipment Inverter and PV Modules
Requires active mobile data connection
Assign the number of strings and modules to each MPPT
Toggle the uneven strings switch if the number of panels in the strings differ
Select Done
Note: You can change the inverter and module specifications here at any time

15. Configure Layout Verify that ‘Select Equipment’ is checked
Requires active mobile data connection
Verify that ‘Select Equipment’ is checked
Go to ‘Configure Layout’

16. Configure Layout
Requires active mobile data connection
The equipment associated with the system now has to be placed in a layout
Select the ‘Place’ in a CCA field

17. Configure Layout Place CCA
Requires active mobile data connection
Place the CCA by tapping on a position on the layout plan
Repeat for all CCA’s and repeat for inverters

18. Configure Layout Place Inverters
Requires active mobile data connection
Place inverters by tapping on a position on the layout plan

19. Configure Layout Place Modules
Requires active mobile data connection
Place the modules one by one according to their physical placement on site
Note: It is highly recommended to place the modules here exactly as they are installed. This will guarantee accurate site map and easier maintenance down the line
Note: Press down on a component to change its location
After all equipment has been placed, the modules have to be registered
Select ‘Register’

20. Configure Layout Register Modules
Requires active mobile data connection
Select a gray module in the layout to register it by entering in or scanning its barcode
You must register all modules

21. Configure Layout Register Modules
Requires active mobile data connection
Enter the module’s serial number manually or scan it
Note: You can change the modules serial numbers here at any time

22. Configure Layout Finish the registration of the layout
Requires active mobile data connection
Finish the registration of the layout
Verify that ‘Configure Layout’ is checked
Go to ‘Configure Communication’

23. Configure Communication Connect CCA to Smartphone
No mobile data connection required
You can use either a Wi-Fi or Bluetooth connection to connect the smartphone to the CCA
To connect the Smartphone to the CCA via Bluetooth tap the serial number of the CCA you wish to connect with
Note: Please only use the Tigo Smart App to access devices, never use the phone’s bluetooth pairing screen
To connect the smartphone to the CCA via Wi-Fi choose the CCA’s Wi-Fi connection in the phone’s settings
Note: Using the Wi-Fi connection disconnects the smartphone from the local Wi-Fi
Note: Connecting the phone to the CCA via Wi-Fi mandates leaving the app and coming back to it once done. You do not have to close the app while doing that
Once your Smartphone is connected to CCA, go to ‘Next’

24. Configure Communication Connect CCA to Internet
Requires smartphone – CCA connection
Note: You can use either an ethernet cable or WI-FI connection to connect the CCA to the Internet
To connect the CCA via Wi-Fi choose the local Wi-Fi connection and enter the password
Select ‘Run Test’

25. Configure Communication Run CCA Internet Test
Requires active mobile – CCA connection
The ‘Run Test’ feature checks the Internet connection of the CCA
If there is no ethernet cable connection the displayed test results are positive
Select ‘Done’

26. Configure Communication Run Discovery
Requires smartphone– CCA connection
Select ‘Next’ in the ‘CCA Network Settings’ to go to ‘Discovery’
Note: Before starting Discovery, make sure that your equipment and layout is completely setup, all serial numbers are correct, everything is electrically properly installed and CCA’s and modules are connected to power supplies and running
Select ‘Start’

27. Configure Communication Run Discovery
Requires smartphone – CCA connection
Discovery will run in the background. Select ‘Exit’ when ready. You may disconnect from the CCA, and reconnect at a later time to check Discovery progress.

28. Configure Communication
Requires active mobile data connection
In case the connection between the smartphone and the CCA is via Wi-Fi, reconnect the smartphone to the local Wi-Fi
Verify that ‘Configure Communication’ is checked
Select ‘Planned Turn On’

29. Planned Turn On Requires smartphone – CCA connection
If the connection between the smartphone and the CCA is Wi-Fi, reconnect the smartphone to the CCA
Select ‘Set Planned Turn On Date’ and choose a day
Verify that ‘Planned Turn On’ is now marked off
Note: Setting a Planned Turn On Date in the future will put the system in Ready mode. Once the date has passed it will then become active.

30. Tigo Training and Development