Mitel 5000 Communications Platform (CP)

Mitel 5000 Communications Platform (CP)
4/24/2018 Mitel 5000 HX Mitel Customer Presentation Template July, 2010 1162_6476

4/24/2018 Why Mitel? The Mitel 5000 CP has had a rich history in the United States and came in to the portfolio with the merger with InterTel. Customers include banks, mortgage services companies, law firms, management consultants, health care clinics, doctors offices, technology firms, leasing firms, real estate, car dealerships, schools, State Farm bureaus…. 1162_6476

Mitel Template for 2008 Mitel 5000 Communications Platform (CP) 4/24/2018 4/24/2018 Mitel 5000 HX convergence cost effective hybrid growth employee productivity efficiency scalable easy to deploy accessibility IP / Digital platform targeted at the smaller end of the SME market Deep applications portfolio building on a set of embedded applications with a rich UC applications suite OAI integration with industry specific applications Mitel’s leading IP and digital desktop phone portfolio Easy to use embedded mobility Multi-site IP networking out of the box High availability For those of you who are new to the Mitel 5000 Communications platform, the Mitel® 5000 delivers a cost-effective digital/IP hybrid communications platform for the smaller end of the SME market. It enables small businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees. The 5000 CP delivers a wide breadth of embedded applications while laying the foundation for the latest in Unified Communications via the Mitel Applications Suite, and Mitel Unified Communicator® (UC) Express and Mitel Unified Communicator® (UC) Advanced. In addition to providing OAI integration with back end industry specific applications. Easy to use Mobility Embedded Dynamic Extension Express, Unified Communicator Express, Unified Communicator Advanced Mitel Wireless Mobility – integrated DECT Headsets, partnerships with SpectraLink® and Ascom (in-building DECT) Networking IP Networking out of the box Innovative IP and Digital Desktop 1162_6476 357_787 3

4/24/2018 Mitel 5000 HX (Software Release 4.0) Digital / IP SMB Office in a Box Solution Scalable growth when needed Up to 48 digital phones without an external DEI 8 digital T1 / E1 / PRI trunks, 20 analog trunks, and 100 IP trunks Supports expansion options and modules Simplified installation and management System Administration and Diagnostics User Configuration Assistant Multi-language support Canadian French, Spanish, American and British English, Japanese Comprehensive desktop Mitel 8528 / 8568 Telephones (digital phones) Mitel 5300 Series IP Phones, Mitel 5310 IP Conference Unit , Mitel Line Interface Module, Mitel Wireless LAN and Gigabit Ethernet Stands SIP lineside support: Mitel Unified Communicator® (UC) Express Softphone, Mitel 5610 DECT Handset The newest software release (Version 4.0) of the 5000 Communications Platform sees the introduction of the 5000 "HX” controller which offers small businesses in the line size who have a still have digital telephony requirements with capacity for 48 digital phones out of the box in addition to scalable growth options in terms of simple add-on modules and support of up to 240 digital phone or 250 IP phone users. Further, the 5000 CP enables businesses to network up to 99 geographically dispersed locations while offering centralized management and feature transparency. IP networking is also included out of the box. The 5000 HX controller is designed to help scale and protect existing and new customer investments by supporting networking with an existing Inter-Tel Axxess® or older 5000 CS communications platforms to offer a compelling migration story. Release 4.0 software runs on both old (CS) and new (HX) controllers. The 5000's support of SIP interop is managed by the SIP Centre of Excellence just like MCD and more detailed information can be accessed on Mitel Online’s knowledge database Note however that the 5000's SIP implementation hasn't been around as long, there aren't as many carriers/devices supported. We plan for additional SIP support for things like IVRs in future releases. 1162_6476

Mitel 5000 HX Controller Tour
Mitel 5000 Communications Platform (CP) 4/24/2018 Mitel 5000 HX Controller Tour Display Panel View basic status, alarms Set network parameters Simple Administration LED Indicators and USB Ports Back-ups (USB A) Diagnostics (USB B) Processor Module (left to right) Expansion (DEI) 4 loop start trunks 4 analog phones MoH and Page connections USB (x2) Ethernet Aux (future use) Door Relay CompactFlash (storage) Modular Expansion Bays (4) 16 port Digital Desk top Module 4 port Loop Start Module 4 port Single Line Module 2 port Dual T1 Module 2 port Basic Rate Module External Power Supply For the more technical folks in the audience, let’s do a quick overview of the HX Controller Hardware . The HX Controller comprises a chassis and a processor module. The HX Controller chassis incorporates, an LCD display for viewing system status, alarms and performing some basic administrative actions and two USB ports – USB A for system backups and USB B for technicians to run diagnostics, and an HX Processor Module. The HX Processor Module runs the 5000 CP software which provides a wealth of features, delivers a Door Relay, Paging and a Music On Hold port, four analog trunks and four analog extensions (without the need for extra modules), a LAN port to connect onto the network, as well as the capability to connect additional expansion bays, if required, to scale the solution. The HX Controller can support traditional devices and network connections such as digital handsets, T1 network connections, BRI network connections as well as pure IP (SIP trunks, IP handsets etc). The system provides the resources for managing the necessary translation from one environment to the other. Additionally, the 5000 CP HX Controller provides the necessary DSP resources to support services such as T.38 fax over IP and G.729 compression between IP and TDM devices. To scale the system simply, connect one or more Digital Expansion Interface chassis, and you have additional module bays to continue system expansion. An Optimized Form Factor with an Array of Mounting Options 1162_6476

System Administration and Diagnostics
Mitel 5000 Communications Platform (CP) 4/24/2018 System Administration and Diagnostics Single access point for all the administration tools Provides a simplified administration front end and graphical diagnostics presentation Display system alarms, performance, diagnostics, and call statistics Monitor multiple nodes in a CP network The new release of the 5000 HX and software delivers System Administration and Diagnostics tools which come standard on the platform. System Administration and Diagnostics is an exciting new PC-based tool that provides rich task-oriented diagnostics in an attractive graphical user interface for technicians. It provides easy access to commonly needed diagnostics as well as a single access point for all the administration tools available for the 5000 CP. 1162_6476

Simplified Administration with 5000 HX Database Programming
Mitel 5000 Communications Platform (CP) 4/24/2018 Simplified Administration with 5000 HX Database Programming Reduce configuration and installation time Off-line configuration capability Configuration task wizards Scheduled backups Copy / Paste Audit Log Integration with Mitel Applications Suite Export of user information from 5000 CP and import into Mitel Applications Suite On the 5000 CP, there is also a Database Programming utility which is the main tool used for configuration tasks. Configuration on the 5000 is undertaken using an installable DB Programming client which provides a single point of access for copy/paste, wizards, and context sensitive help. Most importantly though, Database Programming provides off-line configuration capability making it possible to completely configure a 5000 without the 5000 hardware. This programming utility integrates with the Mitel Applications Suite for the 5000 and enables technicians to export user information from the 5000 CP and import into the Mitel Applications Suite 1162_6476

Leadership in Design and Functionality
Mitel 5000 Communications Platform (CP) 4/24/2018 Leadership in Design and Functionality Not only does HX Controller and Release 4 support the following endpoints, it introduces support for the new 5310 conference unit in addition to support for the IM (Line Interface Module) on the 5324/5330/40 & 60 IP phones. The LIM provides a separate connection to an analog line and is in line with Mitel’s overall resiliency strategy. Further V4 provides the ability to make use of the self labeling capabilities of the 5300 series IP phones by allowing system-wide customization of the label displayed on the phone. So individual trunks can now be labeled as opposed to having the trunk’s extension number. End users can also customize feature labels – for example a customer can choose to display Record instead of rec-a call The 5000 HX supports basic SIP (line-side) capability with the Unified Communicator Express Softphone and the Mitel 5610 DECT handset and IP DECT stand. Mitel 5312 and 5324 IP Phones, • Mitel 5330 IP Phone – Cordless handset and headset, Mitel 5340 IP Phone – Cordless handset and headset • Mitel 8622 IP Phone • Mitel 8662 IP Phone • Mitel 5304 IP Phone • Mitel 5320 IP Phone • Mitel Gigabit Ethernet (GigE) Stand • PKM-12 and PKM-48 for 5324 IP Phone support the 8528 Telephone and 8568 Telephone. The 8528 Telephone and 8568 Telephone support the common Mitel IP Programmable Key Module 12 (PKM) and Mitel IP Programmable Key Module 48 (PKM) devices (IP PKM 12 and IP PKM 48) supported by the IP phones in the portfolio. An external power adapter is required for IP PKM’s 5360 Color IP Phone Support LIM Support 5310 Support 1162_6476

4/24/2018 Easy to Get Started Easy installation of 5300 Series IP Phones Use an activation pin instead of MAC address to associate an extension System-wide customization of phone “label” Individual trunks ex: John’s line Customize Feature labels: ex “Record” instead of “Rec-A-Call” Configuration Assistant with voice guided prompts Forwarding Do-Not-Disturb On/Off Dynamic Extension Express: On / Off Mobile phone number Night mode (Administrator only) From an end user perspective, the 5000 makes it easy to get started. The 5000 Configuration Assistant provides a voice-guided Telephone User Interface (TUI) for performing common end-user set-up activities which they do irrespective of whether they are inside or outside the facility. The Configuration Assistant allows the user to configure: Forwarding Do-Not-Disturb On/Off Dynamic Extension Express: On/Off Mobile phone number Night mode (if an administrator) 1162_6476

5000 HX Applications Portfolio
Mitel 5000 Communications Platform (CP) 4/24/2018 5000 HX Applications Portfolio Embedded Applications Standalone Applications Mitel Applications Suite 1162_6476

Mitel 5000 HX Embedded Applications
Mitel 5000 Communications Platform (CP) 4/24/2018 Mitel 5000 HX Embedded Applications Basic Voice Messaging Dynamic Extension Express Teleworker Solution Ad hoc conferencing File based Music on Hold Caller ID Propagation Available on PRI Trunks Door Relay Reverse Transfer …and much more The Mitel 5000 delivers out of the box functionality on Day 1. Businesses are afforded an impressive array of embedded features and functionality including basic voice mail, Music on Hold, ACD functionality, Door Relay, Caller ID propagation for calls coming through the PBX and much more. Please consult the 5000 datasheet and brochures for more details. Meet me conferencing – 4 parties per conference, with a maximum of 20 parties in total The Basics Needed to Get To Business … Day 1 1162_6476

4/24/2018 Mitel Basic Voice Mail 5000 Increase availability and rapid response times Automated attendant Forward voice messages to an address with unified messaging Do-not disturb with Messaging Scalable to meet growth Four embedded voice mail ports (up to 16 with user licensing) Over 80 hours of voice mail storage (upgradable to 200 hours) Provide security and peace of mind Record a conversation and save it in voice mailbox Easy to Use Menus enable quick sending urgent (priority), private, or certified messages notification of waiting messages Cost savings Seamless networking across sites Feature transparency Do Not Disturb with Messaging: Provides colleagues with availability information.Halts all incoming calls and pages to an extension. Twenty different pre-programmed and customized messages can be selected such as: On Vacation 'til, Call Me At, Out of Office and much more. These messages can be enhanced further by using a second line of text that is customized dynamically by the user. Option to Upgrade to Mitel NuPoint Unified Messaging™ (UM) on MAS 1162_6476

Automatic Call Distribution (ACD)
Mitel 5000 Communications Platform (CP) 4/24/2018 Automatic Call Distribution (ACD) Balance workload and eliminate overtime when covering multiple time zones Route calls based on longest idle, balanced call count, and circular and linear distribution Enhance customer service with Smart Prompts Let callers know their place in line, approximate wait times Enables Supervisor Management Station monitor, Record-a-Call, Barge, and Steal Call, and Join and Record (1) Balance workload and eliminate overtime when covering multiple time zones : hunt group members can login to any node on the network, Route calls based on longest idle, balanced call count, and circular and linear distribution, Ability to use agent IDs (1,000) for up to 75 hunt groups Enhance customer service with Smart Prompts Let callers know their place in line, approximate wait times Includes supervisor features: station monitor, Record-a-Call, Barge, and Steal Call, and Join and Record The number of Agent IDs in a system is 3000, but not all of these would typically be "logged in" at the same time. The number actively logged in to a single ACD group at any time is more a question of Engineering Guidelines based on traffic, network topology, etc. For ACD record-a-call, there are third party products available from OAISYS and Verint among others. Option to Upgrade to Mitel Customer Service Manager on MAS 1162_6476

4/24/2018 Teleworker Solution Increase productivity of home based and remote office employees Embedded remote working feature Requires no server, no licensing and no additional cost Seamless access to the communication capabilities of head office Uses the same voice mail, conferencing and corporate features as in-office colleagues Easy to implement with a Mitel IP Phone Phone automatically establishes a connection to the 5000 CP Registered as a valid extension of the office phone system How many teleworkers can be supported on the 5000 (max end). Typically in a system with <50 users, can all be teleworkers before needing to add a PEC-1 card. Once the PEC-1 has been added, we can go The 5000 CP has a built-in adaptive jitter buffer to adapt to network impairments. 1162_6476

Dynamic Extension Express
Mitel 5000 Communications Platform (CP) 4/24/2018 Dynamic Extension Express No More “Out of Office” Rings up to five devices simultaneously Find me Follow me – Route calls first to the desk phone, and then to mobile before going to voice mail Hand off a call from the mobile to the desk phone Integrated with UC Advanced 3.0+ Mobility Cost Savings Choose to answer calls on a mobile device or forward to company voice mail The 5000's DEE supports both simultaneous ringing AND cascaded ringing. Both options are available and can be used in combination. For example, a typical configuration is to first ring the desk phone, and then to ring the desk phone and the mobile phone simultaneously. 1162_6476

Mitel Unified Communicator® (UC) Express
Mitel 5000 Communications Platform (CP) 4/24/2018 Mitel Unified Communicator® (UC) Express Simple, server-less Unified Communications client Click-to-dial, caller line ID pop-up, single-click conference / transfer Presence Information Delivers IM Presence with Microsoft® Windows® Live™ Messenger Enhanced Integration and Increased Productivity Microsoft Outlook® integration (search-and-dial contacts), Microsoft Windows® search integration Simple, server-less Unified Communications client Deskphone companion or softphone option available Click-to-dial, caller line ID pop-up, single-click conference / transfer Presence Information Integrates with Windows Live Messenger to deliver IM Presence Flexible Mobility Options Intuitive communications management from remote PC or laptop using the Mitel Unified Communicator® (UC) Express softphone Enhanced Integration and Increased Productivity Microsoft® Outlook® integration (search-and-dial contacts), Windows® search integration Low Cost of Ownership No application server Integrate with existing desktop tools Option to Upgrade to UC Advanced 1162_6476

4/24/2018 UC Advanced Streamlines real-time communications Single access point for all communication and collaboration Integrates: Presence Secure instant messaging Visual voice mail Mobility Conferencing and collaboration Desktop applications Call control (5000 CP) Improved workday efficiency Employees are accessible and able to respond immediately to the needs of others through real-time communication methods. Contact information can be launched from caller ID screen-pops, while secure chat and web and video collaboration sessions can be initiated with a single click. Integration of widely-used PC applications with a single access point for all communications and collaboration needs improves the speed and efficiency of employees, while maximizing the value of technology investments. Widen your communication choices Enables smarter communication with colleagues, customers, and business partners. Choose the best method of communication before even initiating contact, thereby improving the efficiency of interactions with others. UC Advanced incorporates voice communications, conferencing, and collaboration capabilities into popular business applications to further enhance employee productivity with click-to-call from personal information managers (PIMs), Internet Explorer®, and Microsoft® Office. Stay connected, wherever you are Dynamic Extension allows up to eight different devices to act as a business phone, (home phone, client phone, etc.) so many phone numbers collapse into one business extension. Using a simple interface, set up Personal Rings Groups and decide how calls are routed with Dynamic Status, including any preferential treatment for certain callers. Use a mobile device or a web site to access the UC Advanced Web Portal to update Dynamic Status and check corporate contact details, presence information, call history, and voice mail message details. Wherever you are, you have access to the entire organization and its UC toolset. In conjunction with Mitel Unified IP Client (UIC) for Sun Ray, simply use your Java card to access both your IP telephony and desktop profile from any location. Mitel UIC seamlessly hot desks the IP phone with your personal extension and gives you access to your desktop applications. Reduced costs across the board Hosted services, employee travel, facilities expenses, and long-distance communications charges add up. User communities involved in regular conference calls or meetings can benefit from integration with Mitel Audio and Web Conferencing (AWC). Any phone call can become an audio or web conference with the click of a mouse. This easy-to-use option eliminates the need to pay for hosted external conferencing services. Rapid customer responsiveness Frontline staff can easily check the presence and availability of a subject-matter expert, and contact that person in the most effective way. Tools such as AWC can be used to quickly establish a conference call or a web conference, including the ability to share documents quickly and securely, resulting in a quick resolution to customers’ enquiries. 1162_6476

Mitel Unified Communicator® (UC) Advanced Mobile for Blackberry®
Mitel 5000 Communications Platform (CP) 4/24/2018 Mitel Unified Communicator® (UC) Advanced Mobile for Blackberry® Add-on Option for UC Advanced or UC Advanced Web and Mobile Portals Allows the user to define the GPS locations to associate with each Dynamic Status BlackBerry® Changes Dynamic Status based on GPS location Supported on BlackBerry 4.5 and later Change Dynamic Status Based on GPS Location Mitel | Confidential slide 18 1162_6476

Mitel Applications Suite for the 5000 HX
Mitel 5000 Communications Platform (CP) 4/24/2018 Mitel Applications Suite for the 5000 HX Consolidated Footprint Integrated Administration Consistent User Experience Simplicity Server Consolidation Single User Portal Flexibility Scalable from 1 to users Software Solution or Server Appliance Choice Choice of Applications Mitel Business Dashboard Mitel Customer Service Manager Mitel® Applications Suite Mitel NuPoint UM Mitel Speech Auto-Attendant The Mitel Applications Suite (MAS) is a robust communications solution that unifies business-critical applications into an easy-to-use, cost-effective solution. MAS simplifies communications while increasing productivity, enhancing customer service and collaboration as well as reducing total cost of ownership. MAS delivers capabilities like unified messaging, speech-enabled auto-attendant, and sophisticated audio and web conferencing. It integrates seamlessly with the Mitel 5000 IP Communications Platform (CP) to blend the company’s voice and data network to afford you the competitive, cost-effective edge your business needs to succeed. Mitel Audio & Web Conferencing 1162_6476

Mitel NuPoint Unified Messaging™ (UM)
Mitel Applications Suite Release 1.1 Mitel 5000 Communications Platform (CP) 4/24/2018 4/24/2018 Mitel NuPoint Unified Messaging™ (UM) Comprehensive Voice Mail and Unified Messaging solution UM Integration for Microsoft Exchange / Outlook, IBM® Lotus® Notes®, Novell® GroupWise® Inbound / Outbound FAX Personal Call Director Templates Improved mobile experience Message playback on mobile devices with callback sender Compatible with RIM® BlackBerry “Smart Dialing” Advanced UM for Lotus Notes: MWI synchronization Access Visual Voice Mail Context-sensitive displays and soft keys to phones with six-line displays Record a Call With MAS 2.0 and NuPoint UM 4.0 , end users are provided with improved mobile experience in terms of Message playback on mobile devices with callback sender, and compatibility with RIM Blackberry “Smart Dialing”. Can access Visual voic 5360, 5340, 5330 and UC Advanced, Advanced Unified Messaging for Lotus Notes, Message Waiting Indicator synchronization, Webview connectivity from the Internet (via MBG), and a slew of administration and system utilities improvements such as Web console extensions, Installation wizard, Incremental and partial back-ups, Password aging, Automated creation of mailboxes for customers migrating from EMEM to NuPoint UM on MAS. New in 4.1 for MAS 2.1: Speech to Text (Transcribe VM and access via ), End User Portal Access Using IE-8 on Windows 7, Advanced UM Extension in terms of the Blackberry support for Lotus Notes and Enhanced Blackberry support for Exchange 1162_6476 549_2131 20

Mitel Speech Auto-Attendant
Mitel Applications Suite Release 1.1 Mitel 5000 Communications Platform (CP) 4/24/2018 4/24/2018 Mitel Speech Auto-Attendant Professional first point of contact with 24 x 7 access to information Advanced speech engine Routing by employee name, department name or a telephone number Recorded names and TTS playback support Improve productivity with tight integration with Microsoft Active Directory® and LDAP directories or NuPoint UM mailbox directory Mitel UC Server presence management Microsoft Office Communications Server 2007and IBM Lotus Sametime® support Improve return on investment Reduce the number of trunks required to support incoming calls Release 3.0 key content Integration with 5000 CP release 3.0 (only via MAS) UK English prompt and grammar support Speech Auto-Attendant with Microsoft OCS 2007 presence IBM® Sametime® presence in Speech Auto-Attendant TTS playback of non-recorded names English language/grammar support 1162_6476 549_2131 21

Mitel Audio & Web Conferencing (AWC)
Mitel Applications Suite Release 1.1 Mitel 5000 Communications Platform (CP) 4/24/2018 4/24/2018 Mitel Audio & Web Conferencing (AWC) Reduce travel time and expenses Audio, web and video collaboration Active speaker indication International Dialing Plan support Eliminate costly hosted services expenses Ad Hoc / Meet Me and Reservation based conferencing scalable to 192 ports notification template Lotus Notes integration Integrated U / I with MAS User Portal Mitel Configuration Wizard support Share sensitive information in a secure workspace Webinar / Lecture mode tools – Q&A, Polling, File sharing New in 3.8 for MAS 2.1 Users can now view available meeting timeslots (Port utilization viewer in a port reservation based system) Now supports: Windows 7 for end user download of web collaboration client Outlook client for meeting notifications Latest USB cameras to support video functionality Release 3.6 key content Integration, as part of MAS, with 5000 CP release 3.0 Enhanced integration with MAS system administration Enhanced end-user portal integration Single sign-on via end-user portal, no re-prompt when launching Audio & Web Conferencing user portal from MAS end-user portal Custom 1 and custom 2 voice prompts support with bulk import of all prompts 1162_6476 549_2131 22

4/24/2018 Mitel Customer Service Manager: Improve Customer Acquisition and Retention Serve customers in the medium of choice Intelligent Routing and Multi-Media blending -voice calls, , FAX, and SMS Capitalize on up sell opportunities with out bound dialing Enhance agent productivity Real time monitoring, comprehensive real time and historical reports Instantly access customer history Screen-Pop and CRM / PIM integration - ACT!® by Sage, Maximizer™, GoldMine®, Outlook, Microsoft Access® Supports integration with 5000 CP New in 5.1 for MAS 2.1 5000 Dynamic Extension Express Ring multiple destinations at same time Hand-off to push and pull calls to active destinations Data capture support tools to assist with trouble shooting Reporting Tools: Reporter Basic: general business historical reporting, Reporter: general business historical reporting and real-time monitoring, Reporter Pro: basic, informal call center reporting Team Productivity Tools: Client Go: entry-level call control, Connection Assistant: enhanced call control and screen-pop with standard PIM databases, CallViewer: advanced call control and screen-pop with custom databases Intelligent Router – intelligently routes both internal and external calls based on information in your database, with easily customized rules. Rules are created with a powerful GUI and can be applied to both internal and external calls. Media Blending – intelligently routes calls, s and other media to informal contact center agents. Upgrade Information If one has an existing CCS and wants to upgrade to CSM then Mitel have an upgrade program. Please see below 1) Upgrade is for CCS V4.x. If customer has release below this they will need to add an additional step in the upgrade path to load CCS v4.2 and convert the database before upgrading to CSM v5.0 2) 3300 integration is for single site/single controller only. I mention this because many of the Axxess swap outs I have talked through involve networked 3300's and we cannot integrate with these for this release 3) Upgrade is a fixed non discountable price. If the customer is using Reporter Pro in their config then they must use the CSM upgrade price otherwise it is the Business Dashboard Upgrade price 4) There is a rebate for successful return of the USB dongle within 30 days 5) Prices are the same no matter what size configuration. 6) Customer must supply existing Dongle ID for config to be checked and converted to CSM Licensing 1162_6476

Mitel Business Dashboard: Detailed Reporting and Business Analysis
Mitel 5000 Communications Platform (CP) 4/24/2018 Mitel Business Dashboard: Detailed Reporting and Business Analysis Identify trends, pinpoint bottlenecks, streamline business Cradle-to-grave reporting Every internal and external call – complete real-time and historical information Visual Wallboards provide Real Time Stats, 200+ statistics Customizable reports, filters, drill- down views and audible alarms Supports integration with 5000 CP Global availability with US / UK English language support New with MAS 2.0 is the Mitel Business Dashboard. Business Dashboard gives your customers the information they need to make decisions that will drive their business. Providing both real-time and historical reports on everything that is happening on their Mitel communications system (either the MCD or 5000 platform), Business Dashboard enables your customers to: Optimize their use of both employees and system resources Measure customer responses to sales and marketing campaigns, Monitor employee performance and identify opportunities for improvement, Identify opportunities for cost savings, Targeted at any type of small and medium-sized business, Business Dashboard helps customers to utilize their 5000 CP more effectively, and make real gains in customer service and employee productivity, while at the same time helping to control costs. 1162_6476

4/24/2018 Nortel® BCM (50 / 450) Applications Richness Ease of Management Embedded applications lack of depth wrt functionality Remote users require VPN hardware Does not support video or web collaboration No Comparable informal Contact Center Rudimentary, non-real-time reporting Heavy licensing requirements. Key codes required to unlock functionality. Core set of embedded applications UC applications with Mitel Applications Suite Networking complexity results in lack of feature transparency In ability to have features span multiple switches Seamless networking across multiple remote sites enables full feature transparency Ability for each location to have it own time settings, call configurations, etc. Desktop Staying Current The Mitel 5000 platform targets the existing base of Nortel BCM customers. First 13 months of Software Assurance is free Full range of digital and IP phones with a consistent look and feel. Mitel IP Desktop has lowest power consumption in the industry At the low end BCM supported IP phones are not full-duplex speaker phones. Software upgrades are priced at $800 and up annually. 1162_6476

4/24/2018 Avaya IP Office Applications Richness Ease of Management Applications lack depth Voic to achieve same functionality at 5000 BVM– need to add Voic Pro APIs are difficult to work with. Need to employ a development partner to do any integration One-X Mobile Client for Small Business (mobile twinning) does not allow for basic call control back to the PBX Heavy licensing requirements Require licenses for ACD Agents Rich set of UC applications with Mitel Applications Suite Open architecture – easy to interface with business applications’ databases Strong Mobile Integration Hand-off UC Express Desk / Soft phone, UC Advanced IP DECT IP networking is not native to the switch. Network modules must be purchased to connect multiple sites. While multiple IP Office systems can be networked to create a SCN using QSig, networked SCNs deliver only partial feature transparency. Multi-site management application is poor - off-line editor IP Networking out of the box Feature transparency across the network Ease of multi-site management End Points Staying Current Full range of digital and IP phones with a consistent look and feel. Full range of accessories Inconsistent look and feel across IP and Digital desktop portfolio No accessories e.g. wireless LAN, stands, GE stands. No XML or HTML capability IP Office is under supported. Avaya takes a “Hands off” approach unless ALL systems are supported. Avaya support/ maintenance is expensive. First 13 months of Software Assurance is free 1162_6476

What CUSTOMERS are “Saying …”
Mitel 5000 Communications Platform (CP) What CUSTOMERS are “Saying …” 4/24/2018 “I travel a lot. When I do get four or five days at a stretch at my desk, it might be in Arizona, Canada, Washington D.C. or somewhere else. One of the tremendous advantages of the Mitel system is that I can work transparently wherever I am, and that's extremely important to me.” Mark Barnes Founder and President of Barnes & Associates Reasons Greatly improved workflow Presence awareness Ease of use Cost savings Ability to use time zones to advantage Mitel’s customer service Challenges Stay in touch with clients and associates 24x7 Operating seamlessly and cost-effectively as a single office across multiple locations and different time zones. Company provides legal counsel and lobbying services to domestic and international clients in the defense and firearms industries. Headquartered in Washington D.C., the firm also has an office in Arizona and an attorney who advises remotely from Germany. Reasons Greatly improved workflow. Associates communicate with each other as if they were in the same office, no matter where in the world they are. Presence awareness. Graphical displays tell them where co-workers are, whether they are available, and how best to contact them. Ease of use. Their communications technology fits the needs and working styles of the people using it, so they can focus on just getting the job done. Cost savings. No more long-distance charges or huge cell phone bills. Ability to use time zones to advantage. Client needs can be quickly conveyed to the time zone where they can be met most efficiently. Mitel's customer service. Mitel doesn't try to sell "a product" so much as strive to understand customers' needs and challenges, and then address them with the best possible solution. 1162_6476

Presence: Cornerstone of Business Communications Mitel 5000 Communications Platform (CP) 4/24/2018 4/24/2018 Simply Communicating Enhance Business Capabilities Wide range of productivity enhancing business applications Customize applications to meet different communications needs across the company Simple Deployment and Administration Single box Integrates into existing network SIP trunk and IP networking ready Wide range of IP and Digital phones and accessories Mobility: Anywhere, Anytime Access Dynamic Extension Express UC Express with Microsoft desktop integration UC Advanced IP DECT Business Continuity No moving parts – Solid State, flash memory and no fans – nothing mechanical to wear out Small Business UC Applications Rich Solution Full functionality at the desktop AND on the PC Embedded applications, Mitel Application Suite Customize MAS applications to meet the needs of different roles in the company Simple Deployment and Administration Integrates into existing network Single box SIP trunk ready Wide range of IP and Digital phones and accessories Modularity of phones - wireless headset, gig stand, wireless stand etc Mobility: Anywhere, Anytime Access Dynamic Extension Express - add the ability to push/pull from the desk phone Unified Communicator Express - add MS desktop integration IP DECT Business Continuity No moving parts - Solid State, flash memory and no fans – nothing mechanical to wear out 1162_6476 GD_13219 28

4/24/2018 Thank you The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorizedPARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company. 1162_6476

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