by Mingu Jumaan, PhD 2-3 July 2013 Sabah Hotel Sandakan Persidangan CIO Agensi Kerajaan Negeri 2013 Connected Government: Harnessing The Energy of Youth in Public Service

 Introduction  Connected Government  Harnessing the Energy of Youth  Challenges  Conclusions Agenda

2.4B Internet Users 1 +1 Trillion URLs indexed by Google 6 665M Web Sites 2 1B Facebook Users 3 427M Smart Phones Sold Last Year 5 54% of Facebook Access via Mobile 4 Sources : 1. Internet World Stats, Dec 2012; 2. NetCraft Site Data, July 2012; 3. Facebook, Oct 2012; 4. Gartner 2012; 5. SocialBakers, May Google 2008; Introduction

Globalisation Transparency and Accountability Internet and Technology Convergent Service Delivery and Engagement Business Transformation GovernmentGovernment Business challenges to government organizations Introduction

“The Government is aiming to put 90% of all its services online by 2015 via its myGovernment portal…. …..The government is creating an ecosystem that will encourage the extensive application of ICT in all areas of the economy to build up communities that are connected globally and to interact in real-time.” Datuk Seri Dr. Ali Hamsa, Chief Secretary to the Government National Digital Conference 2012, Putrajaya 3 rd July 2012 “The Government is aiming to put 90% of all its services online by 2015 via its myGovernment portal…. …..The government is creating an ecosystem that will encourage the extensive application of ICT in all areas of the economy to build up communities that are connected globally and to interact in real-time.” Datuk Seri Dr. Ali Hamsa, Chief Secretary to the Government National Digital Conference 2012, Putrajaya 3 rd July 2012 Introduction

Technology advances have opened up new possibilities and raised expectation about government’s roles and how government should serve communities. These factors include:  Cloud computing as a viable ICT provisioning model and a way to reduce costs and deliver new services;  Social media to enhance and improve levels of participation and citizen satisfaction with services;  Federated identity technologies to enable greater degrees of interagency collaboration, coproduction and information sharing;  Open data and government data stores to allow much wider access to publishing and distributing public information. Introduction The advancement of technology allows for the Connected Government to be implemented.

What is Connected Government ? Connected Government is about ……. Connecting people, communities, and organisations inside and outside government to put people at the centre of responsive networks of knowledge, service, trust and accountability. Connected Government

Connected government is where …. Relevant services reach the constituents when they need them, where they need them, and in the way they need them. Services reach more constituents with less cost. Government engages with constituents, leveraging on the full potential of the human network. Connected Government The Internet has been transformed into connected communities that enable people to interact with one another in new and distinct ways. People: The key to successful Connected Government

Malaysia: Percentage Distribution Of Employed Persons By Age Group Age Group − − − − − Source: Yearbook Of Statistics Malaysia 2011 Percentage Employed Youth 2011 = 72.4% Generation Differences

Research indicates that people communicate based on their generational backgrounds. Each generation has distinct attitudes, behaviors, expectations, habits and motivational buttons. Learning how to communicate with the different generations can eliminate many major confrontations and misunderstandings in the workplace and the world of business. Generation Differences

Source: Greg Hammil – Mixing and Managing Four Generations of Employees Generation Differences

Source: Greg Hammil – Mixing and Managing Four Generations of Employees Generation Differences

& Messaging Web Access File/Folder & Removable Media Civil Servants Device Hopping & Messaging Web Access Collaboration Cloud Sync & Sharing Social Networking File/Folder & Removable Media Now.. Civil Servants

Operation efficiency and excellency ; Intimacy of employees, customers and suppliers; Decision making efficiency by all employees; Service delivery system efficiency and effectiveness; Able to introduce new products and services; and Competitive advantages. Operation efficiency and excellency ; Intimacy of employees, customers and suppliers; Decision making efficiency by all employees; Service delivery system efficiency and effectiveness; Able to introduce new products and services; and Competitive advantages. Harnessing the energy of youth for better connected government greatly needed to allow businesses in government organisations being managed efficiently and effectively as to achieve the following objectives: Harnessing The Energy of Youth

Understand Gen Differences Supportive Working Environment Technology Utilisation Top Management Support Connected Government HarnessingTheYouth Harnessing The Energy of Youth Information flow

To harness the energy of youth for connected government, the following factors need to be addressed: 1.Understand Generation Differences Work style : take fastest route to results, protocol is secondary. Authority: rules are flexible, need collaboration, vale freedom and autonomy. Communication : casual, direct, high-tech; need feedback, hate supervision. Work/Family : value blending personel life into work. Technology: practical tools for getting things done. 1.Understand Generation Differences Work style : take fastest route to results, protocol is secondary. Authority: rules are flexible, need collaboration, vale freedom and autonomy. Communication : casual, direct, high-tech; need feedback, hate supervision. Work/Family : value blending personel life into work. Technology: practical tools for getting things done. Harnessing The Energy of Youth

2. Supportive Working Environment Open and flexible Availability of flexible policies, rules,and procedures Open office – less formal and conducive for the youth Technology ready Teamwork. 2. Supportive Working Environment Open and flexible Availability of flexible policies, rules,and procedures Open office – less formal and conducive for the youth Technology ready Teamwork. Harnessing The Energy of Youth

3.Technologies Utilisation Familiarisation process and competency development towards technology; Understanding on the business process and the suitability of technology; Closing the digital divide and an opportunity to access others; Prioritise users’ need and not technology need; Understanding in bringing services to customer, and not to bring customer to the services; Understand that services can always available at anywhere, anytime to anyone; Understand and practising the concept of transparency in services; 3.Technologies Utilisation Familiarisation process and competency development towards technology; Understanding on the business process and the suitability of technology; Closing the digital divide and an opportunity to access others; Prioritise users’ need and not technology need; Understanding in bringing services to customer, and not to bring customer to the services; Understand that services can always available at anywhere, anytime to anyone; Understand and practising the concept of transparency in services; Harnessing The Energy of Youth

4. Information Flow Information repository – wikipedia and updated; Policies on the information availability; Information easily available; Understand and determine security control on information sharing. 4. Information Flow Information repository – wikipedia and updated; Policies on the information availability; Information easily available; Understand and determine security control on information sharing. Harnessing The Energy of Youth

4. Top Management Support Essential to ensure vertical e-government planning; Able to do changes on the rules and prosedures of business process. Acquire the necessary resources, Motivate staff, Support dealings with external partners and stakeholders, and Ensure co-ordination across ministries and agencies. 4. Top Management Support Essential to ensure vertical e-government planning; Able to do changes on the rules and prosedures of business process. Acquire the necessary resources, Motivate staff, Support dealings with external partners and stakeholders, and Ensure co-ordination across ministries and agencies. Harnessing The Energy of Youth

Challenges

Harnessing the energy of youth in government organisations for connected government are required Connected Government enables by digital technologies drive productivity and innovation in businesses Efficient and effective public service delivery in government businesses through connected government.

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