1. Towards a Virtual Institute for Research into eGovernment Prof. Zahir Irani & Dr Tony Elliman Information Systems Evaluation and Integration Group School of Information Systems, Computing & Mathematics Brunel Business School

2. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum2 Agenda Some Background to VIEGO VIEGO Research Project  Rational  How it will work  Aim and Objectives  Project Timeline VIEGO Phase 1 Results  Workshops  Terminology  Emerging Themes

3. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum3 Information Systems @ Brunel Largest IS department within the EU  53 Academic Staff (8 Professors)  Plus 15 Research & 22 Visiting staff  14 Research centres & >100 PhD students RAE grade 5 (international standing) Main Research Themes  Information Systems  People & Interactivity  Software Technologies & Modelling

4. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum4 Information Systems Evaluation & integration group 2000: to increase organisational efficiency and effectiveness, through an increased understanding of IT/IS impact on human and organisational processes Core group Prof Zahir Irani & 4 other academic staff eGovernment Integration & Systems Evaluation 2004: to better understand the issues surrounding eGovernment and provide a realistic insight into eGovernment infrastructure planning EPSRC funded research network grant GR/T27020/01 13 universities and 18 industrial or public sector partners

5. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum5 VIEGO: The Rational -> 2005: £7.4bn spending on implementation time to think time to take stock Areas like eGovernment demand multidisciplinary input from several places Bringing together interested parties in an effective research team A comprehensive set of eGovernment research themes and work packages A Virtual eGovernment Research Institute.

6. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum6 How it will work A set of connected projects spanning research strands. Each project contributes to several strands of research.

7. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum7 Objectives Regional meetings and workshops:  To defining key socio-technical research themes.  With appropriate stakeholders I.e. with the knowledge, needs and experience. To develop a consolidated series of recommendations for a coordinated programme of research. To facilitate cross fertilisation of eGovernment knowledge.

8. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum8 Timeline eGovernment enablement completed in 2005. Achieving major and innovative change by 2010. Significant enabling research needed before 2010. EPSRC decision to fund a ‘virtual institute’ in 2007. 2006Consultation on Research Agenda DONE End 2006Formation of the Virtual Institute Mid 2007EPSRC funding review 2007 to 2011 Research within the Virtual Institute

9. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum9 Participation 5 Workshops (free lunch!)  London, Cardiff, Manchester, Edinburgh, London Participant Led  Brainstorm ideas – then refine questions  Grounded theory analysis of record Informed citizens

10. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum10 Typical initial questions

11. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum11 VIEGO Results: A Picture 95 different research questions or issues

12. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum12 Terminology!! 1990s-2000(ish)  Government on the Web (Internet)  Information – Services – Democracy 2001-2005  Connected (Networked) Government  Divisions G2C, G2G and G2B  Multi-channel Delivery (add call centres) 2005+  Transformation, efficiency & effectiveness What is eGovernment?

13. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum13 “e-Government” in VIEGO the use or provision of ICT, to support:  public services  democratic participation, and  public policy making. VIEGO excludes:  e-Health  e-Learning  Military services

14. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum14 Other Terminology Problems eParticipation, eDemocracy & eServices  Where does eProcurement fit in? Coordination & Integration  across functions  from front to back office  across levels of government Engagement & Take-up  User participation in IS design?

15. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum15 Technological Concerns Need for flexible & scalable technology. Impact of technology on stakeholders. Shared services:  Coordination, Integration & Standards Access, privacy and security. Identification and authentication.

16. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum16 Sociological Concerns Engagement between  citizens  government authorities  other stakeholders A need for a citizen-centric processes. Take up of electronic services  incentivisation Diversity of different socio-economic citizen groups

17. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum17 Organisational Concerns Interaction  between and across government departments Political engagement  What is the mandate for technology? Coordination and Ownership  of projects and operations Project management  of eGovernment initiatives Management of risk and knowledge  optimising and learning from experience Metrics  evaluating organisational performance and capabilities

18. 12 Sept 2006VIEGO Presentation - SmartCard Networking Forum18 Summary Sustainability  Change and the need for flexible systems that can adapt with demand.  Co-ordination and integration at all levels, from policy and R&D through to exploitation.  Lack of participation and change resistance from all stakeholders. Other points:  Building and maintaining a body of knowledge.  Shared access & integration of infrastructure.  Addressing the UK’s rich cultural diversity.  Security, Privacy, Trust, and Identity management. Questions?