Train the Trainer - A Video Presentation Victoria Wesseler Ethics & Compliance Strategies

Adult Learning Principles u Real World Oriented u Problem/ Solution Centered u Immediate Application u WIIFM u Link to Past u Debate and Challenge u Partners in Learning

Defining the Learning Objectives  Participant’s Needs: Knowledge Requirements (KR’s)  Action Oriented

How We Learn What I hear, I forget. What I see, I remember. What I do, I understand.  Confucius, 451 B.C.

Training Methodologies  Case Study  Demonstration  Group Discussion  Role Play/ Skill Practice  Structured Exercise  Trainer Presentation/ Lecture

Training Aids: Pro’s and Con’s  Videotape  Handouts  Flip Charts  Overheads  Powerpoint

Lesson Plan Development  Who is being trained?  What needs to be learned?  How should the learning opportunity be presented?  Activity-Discussion-Application

Facilitation Skills  Attending  Observing  Listening  Questioning  Humor

Participant Feedback Cues  Enthusiasm  Understanding  Boredom  Confusion  Anger

Handling Questions  Answer Directly  Involve Group  Postpone (Parking Lot)

Managing Problem Behavior  What is it?  Why does it occur?  How do you deal with it?

Evaluation of Training  Like  Learn

Learning Objectives for Ethics and Compliance Programs

Compliance, Conscience and Conduct  Delivering an Effective Training Session

What Motivates a Person to Learn?

10 Characteristics of an Excellent Instructor

10 Characteristics of an Ineffective Instructor

Good Enough Never Is!