© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 1 Cisco Unified Communications Management Suite Overview

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 2 Comprehensive Network Management Solutions Tailored for the Customer Cisco VAR Managed Services solution Mid-Market Cisco netManager – Unified Communications Enterprise Cisco Unified Communications Management Suite Small-to-Medium Office or Branch

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 3 Cisco Unified Communications Network Management Number of Employees Number of Devices CUCMS CUPM CUOM CUSM CUSSM Cisco VAR MSP Solution Partner-deliveredmanagementCustomer self- managed Customerself-managed Cisco netManager

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 4 Managing Cisco Unified Communications The broad range of Cisco Unified Communications products provides enormous flexibility What provides value in terms of flexibility makes the need for unified management more critical than ever CU Presence Server CUCC, CUCCE, CER Applications CU MeetingPlace CU MeetingPlace Express Rich Media Collaboration CUCM, CUCME CU, CUC, CUE Call Control and Messaging Routers Switches Gateways/Gatekeepers Trunking IP Fabric

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 5 Cisco Unified Communications Management Suite Empowering Customers to be More Efficient While Operating the Unified Communication System ProductivitySimplificationAutomation

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 6 Cisco Unified Communications Management Suite Customer Needs Plan and DesignImplementOperate Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … GW/GK Configuration Voice port configuration GW/GK dial plans Track and report on user experience Voice quality using sensors Executive & Operations reports Capacity planning reports Future Release Content & Dates Are Subject to Change Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes Video endpoint support Phone-Phone testing

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 7 Cisco Unified Communications Management Suite Product mappings Plan and DesignImplementOperate Future Release Content & Dates Are Subject to Change CiscoWorks Voice Manager 3.0 FCS 3CQ05 GW/GK Configuration Voice port configuration GW/GK dial plans Service Monitor Track and report on user experience Voice quality using sensors and phones Reporting & SLAs TelePresence support Operations Manager Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes Video endpoint support Phone-Phone testing TelePresence support 2.0 FCS 4CQ06 Executive & Operations reports Capacity planning reports 2.0 FCS 4CQ06 Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 8 Cisco Unified Communications Management Suite Product mappings Plan and DesignImplementOperate Future Release Content & Dates Are Subject to Change CiscoWorks Voice Manager 3.0 FCS 3CQ05 GW/GK Configuration Voice port configuration GW/GK dial plans Service Monitor Track and report on user experience Voice quality using sensors and phones Reporting & SLAs TelePresence support Operations Manager Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes Video endpoint support Phone-Phone testing TelePresence support FCS 2CQ07 Service Statistics Manager Executive & Operations reports Capacity planning reports FCS 2CQ07 Provisioning Manager Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … 1.0 FCS 2CQ FCS 2CQ07 Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 9 Operations Manager Service Monitor Service Statistics Manager Provisioning Manager Cisco Unified Communications Management Suite Solution Architecture, 2CQ07 View

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 10 Cisco Unified Communications Management Suite Product Overviews

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 11 Cisco Unified Provisioning Manager

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 12 Provisioning Manager 1.1  Single view of a subscriber and their services  Simplified management of subscribers, services, and Cisco Unified resources Day 1 – template deployments Day 2 – delegate MACDs  Single provisioning interface to Cisco Unified systems Policy-based, business oriented With the speed and accuracy of automation Manage multiple CCM Cluster, CCME, Unity, Unity Express, and Unity Connection systems from one Provisioning Manager CCM, CCME Unity, CUE, UC

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_ Features  Day 1 –Template based Infrastructure provisioning Push Dial-Plan components and other ‘common’ constructs to end systems –Batch processing of total ‘services’ for subscribers  Day 2 –Delegation of MACD functions on a Domain Level –Provisioning Policy settable at several levels  Auditing and tracking of all configuration changes on the underlying application

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 14 CUPM Multi-Dimensional Policy  Domains Defines groupings of subscribers for delegation purposes  Service Areas Defines how to map to the devices and applications in the voice network  Subscriber Types Defines policy related to type of Subscribers in the organization Service Areas Subscriber Types Domains

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 15 Managed Voice Domains CM Express Unity Express Domain #1 Service Area CM Express Unity Express Service Area Global Level Management... CM Unity Domain #N Service Area CM Express Unity Express Service Area Managed by Central IPC experts Visibility and control of all IPC Infrastructure and Subscriber services across all Domains Managed by a department within an Enterprise Visibility and control of all Subscriber services within the Domain

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 16 Cisco Unified Provisioning Manager Benefits Reduction in provisioning time resulting in more satisfied subscribers Lower operational costs through automation Standardized deployments with “custom-order” capabilities Simplified Service view across a resource base of Cisco IPC products Managed IPT & Messaging in a scalable fashion

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 17 Cisco Unified Operations Manager

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 18 Operations Manager 2.0  Support for all the layers of Cisco Unified Communications System  Actionable, service level view  Phone and device inventory reports: phone status, phone tracking SCCP and SIP Phones 3rd party SIP phones  Contextual performance monitoring, alerting and reporting  Support for CUCM, Unity, CUCME, CUE, CUCC, CUCCX, GW, Routers, Switches, Phones and Applications (CCC, CER, PA,…)  Supports Service Monitor 2.0 and C-VTQ based voice-quality monitoring  TelePresence endpoint, video enabled IP phone monitoring and reporting  CUCM Database replication verification

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 19 Operations Manager 2.0 Service Level Views and Reports  Actionable, real-time service level view highlighting logical dependencies and physical connectivity  Endpoint status, gateways status and insight into route-list and route-group status and utilization details  Current operational status, Service Impact Reports and context-sensitive diagnostics  Inventory status, phone search, service quality lookup and other useful diagnostics  CUCM database replication status

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 20 Operations Manager 2.0 Operational and Performance Monitoring  Real-time alerts display with the ability to drill down and view detailed events on each device/application  Drill down details and context sensitive diagnostics  Real-time voice quality alerts display based on MOS information from Service Monitor 2.0  Contextual performance monitoring for CUCM, Unity, GWs, CUCME and CUE  Real-time trending and analysis over a 72hr moving window  Thresholding and alert/event generation and notifications  Alerts may be forwarded as s, SNMP traps, and syslogs with context-sensitive links

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 21 Operations Manager 2.0 Diagnostic tests WAN PSTN End - End testing (signaling + data path) Node - Node testing (IP SLA) Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (Skinny and SIP based)  End to End Call (Signaling and RTP)  Phone Registration  Dial-tone  Message Waiting Indicator  Conference  Emergency Call Phone diagnostic tests Phone feature tests (redial, fwd, confrn) Dial plan tests Generate synthetic traffic (IP SLA based) Quality/Latency/Jitter/packet loss Gateway registration Register Dial-tone Redial Hold Park Transfer Confrn

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 22 Cisco Unified Operations Manager Benefits Real-time visualization and monitoring of the entire Unified Communications system enables highly effective monitoring and troubleshooting Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory Correlation, analysis, and presentation of voice service quality data and alerts

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 23 Cisco Unified Service Monitor

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 24 Service Monitor 2.0 Campus CUOM Branch Office2 SRST Cisco 1040 Sensor C Cisco 1040 Sensor A Branch Office1 PSTN CallManager Cluster Voic System Cisco 1040 Sensor B Rest of the World IP WAN Service Monitor 2.0  CVTQ- phone based voice quality in addition to Cisco 1040 sensor-derived voice quality  Configurable thresholds based on MoS, Codec, Endpoints and Sensors  Out of the box and customizable voice quality reports Phone A Phone E Phone D Phone C Phone B Voice GW CUSM ! ! !

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 25 Service Monitor 2.0 – Cisco 1040 Sensors  Provides real time voice quality measurement, system-wide  802.3af PoE (Power over Ethernet) compliant  Uses ITU G107 R-factor to compute MoS  FCC Class B certified  Supports 100 concurrent RTP streams  Two 10/100 Ethernet interface (one management and one SPAN port)  Supports CDP (Cisco Discovery Protocol)  Supports external power adaptor  User experience monitored every 60 seconds and alerted if below MOS threshold

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 26 Service Monitor 2.0  Comprehensive service quality measurement solution, starting with voice quality  Combination of real-time voice quality measurement using Cisco 1040 sensors with system-wide voice quality measurement using CVTQ (phone based) provides complete voice quality view

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 27 Service Monitor 2.0 Reports  Consolidation of voice quality reports collected from multiple clusters  “Most impacted endpoints reports” provides details of the end points experiencing the most severe voice quality issues over a period

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 28 Cisco Unified Service Monitor Benefits Pro-active voice quality monitoring and alerting for every call and every call segment Valuable after the effect reports on poorest quality calls, most impacted endpoints etc Easy to deploy and maintain solution based on SW only or SW and HW Integrated diagnostics when used in conjunction with Cisco Unified Operations Manager

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 29 Cisco Unified Service Statistics Manager

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 30 Cisco Unified Service Statistics Manager  Leverages wealth of data in Operations Manager and Service Monitor  Enables partitioning of Unified Communications statistics data Based on network, service, business and user criteria System-wide, across multiple CUCM clusters, Unity voic systems, CUCME and gateways  Enables SLA creation, measurement and verification based on Unified Communications metrics  Generates out-of-the-box reports Specific focus on Executive, Operations and Capacity Planning roles  Provides ability to customize reports based on user needs  Enables export of data and reports to external applications

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 31 Cisco Unified Service Statistics Manager Executive (CIO/CTO) Users  Insight into overall voice service delivered to users –Call volume –Service quality –Service availability –Trends over time- getting better or worse? – Top problems, most impacted user groups  Reports across overall deployment, across selected clusters, or user-defined groups of phones, locations, etc.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 32 Cisco Unified Service Statistics Manager Operations Users  Exception reporting –Unusual call volume, Top N calls/users/…  Troubleshooting reports –Reports on IP SLA tests, Call Failure Analysis reports, …  Traffic reports –Per call category (on-net/long distance/…), completed vs. incomplete calls, duration, per site/location, per user-defined group, …  Service Quality reports Voice quality call detail reports, threshold violations, trending  Availability reports –CUCM, CUCME, CUC, CUE, Gateway, Trunk Group, Trunk availability  SLA reports – SLA capacity trends – SLA compliance history – Executive summary – Health summary – SLA detailed reports

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 33 Cisco Unified Service Statistics Manager Capacity Planning  Set thresholds for utilization and capacity  Detailed utilization reports –Gateway, trunk group, trunk, … traffic and utilization –CPU, Memory, Disk resource utilization –Voic utilization reports Voic port utilization over time and over instances  Capacity trend reports – Gain visibility into capacity trends over time, estimate days to capacity thresholds being crossed  Top N Upgrade/Downgrade Candidates –Identify top N trunk upgrade/ downgrade candidates, and proactively budget for and upgrade equipment, preventing service- impacting problems

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 34 Cisco Unified Service Statistics Manager Benefits Optimize network resources and increase efficiency of operations Proactively address problems based on trend analysis Control, allocate and reduce costs Enhance capacity planning & budgeting Improve security by identifying unusual activity and fraud

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 35 Cisco Unified Communications Management Suite  Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures  Provides contextual diagnostic tools to enable fast and easy troubleshooting  Provides simplified, policy-based, change management of subscribers, services, and Cisco Unified resources  A suite of products fully integrated for productivity and simplification Empowering Customers to be More Efficient While Operating the Unified Communication System Productivity SimplificationAutomation Additional Information can be found at:

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 36 Q and A

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 37 Questions?

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 38