1. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-1 Administering Cisco Unified Communications Manager Understanding Cisco Unified Communications Manager Administration Options

2. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-2 Outline  Cisco Unified Communications Manager Administration and User Interfaces  Cisco Unified Communications Manager User Web Interface  Cisco Unified Communications Manager Administration Web Interface  Cisco Unified Communications Manager Serviceability Web Interface  Cisco Unified Communications Manager Disaster Recovery Web Interface  Cisco Unified Communications Manager Operating System Web Interface  Cisco Unified Communications Manager Administration Command Line Interface

3. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-3 Cisco Unified Communications Manager Administration and User Interfaces

4. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-4 Cisco Unified Communications Manager Administration and User Interface Options

5. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-5 Cisco Unified Communications Manager Administration and User Interface Functions User Web Interface Allows end users to customize their own IP phone settings, configuration, and features Administration Web Interface Allows Cisco Unified CM administrators to provision the system and to configure call routing, voice mail, devices, applications, end users, etc. Serviceability Web Interface Allows Cisco Unified CM administrators to control feature and network services, configure alarms, trace information, etc. Disaster Recovery Web Interface Allows platform administrators to perform or schedule Cisco Unified CM backup and restore tasks Operating System Web Interface Allows platform administrators to manage the Cisco Unified CM operating system Administration CLI Allows platform administrators to manage the Cisco Unified CM operating system via a CLI

6. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-6 Cisco Unified Communications Manager User Web Interface

7. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-7 Cisco Unified Communications Manager User Web Interface Functions Allows users to configure their IP phone to:  Forward all calls to a different number  Configure speed-dial numbers  Subscribe to IP phone services  Configure personal address book and fast dials  Change message waiting lamp policy  Change locale, password, and PIN

8. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-8 Accessing the User Web Interface  https://server-address/ccmuser  Log in using the personal user account created by Cisco Unified Communications Manager Administrator

9. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-9 Cisco Unified CM User Main Page

10. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-10 Cisco Unified Communications Manager Administration Web Interface

11. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-11 Cisco Unified Communications Manager Administration Web Interface Functions  System configuration: Cisco Unified Communications Manager groups, presence groups, device-mobility groups, device pools, regions, locations, phone security profile, etc.  Call routing configuration: Dial rules, route patterns, call hunting, time- of-day routing, partitioning and CSS, intercom, call park, call pickup, etc.  Media Resource configuration: Conference bridges, transcoders, MOH, MTPs, etc.  Voice-mail configuration  Device configuration: Gateways, gatekeepers, trunks, IP phones, etc.  Application configuration: Manager, assistant, attendant console)  User management: End users, application users, groups, and role configuration)

12. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-12 Accessing the Administration Web Interface  https://server-address/ccmadmin https://server-address/ccmadmin  Log in using Cisco Unified Communications Manager administrator account (created during installation)

13. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-13 Cisco Unified CM Administration Main Page

14. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-14 Cisco Unified Communications Manager Serviceability Web Interface

15. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-15 Cisco Unified Communications Manager Serviceability Web Interface Functions Allows Cisco Unified Communications Manager administrators to complete these tasks:  Configure alarms and logs  Configure traces  Configure CDR disk storage and external billing servers  Activate, deactivate, start, stop, and restart network and feature services  Configure SNMP settings  Configure serviceability reports

16. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-16 Accessing the Serviceability Web Interface  https://server-address/ccmservice https://server-address/ccmservice  or access from the navigation shortcut:  Log in using Cisco Unified Communications Manager administrator account (created during installation)

17. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-17 Cisco Unified Communications Manager Serviceability Main Page

18. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-18 Cisco Unified Communications Manager Disaster Recovery Web Interface

19. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-19 Cisco Unified CM Disaster Recovery Web Interface Functions  Provide a user interface for backup and restore tasks  Write backups to a physical tape drive or remote SFTP server  Support full cluster backups  Support ad-hoc backup and restore jobs  Support scheduled backups

20. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-20 Accessing the Disaster Recovery Web Interface  https://server-address/drf https://server-address/drf  or access from the navigation shortcut:  Log in using platform administrator account (created during installation)

21. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-21 Cisco Unified CM Disaster Recovery Main Page

22. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-22 Cisco Unified Communications Manager Operating System Web Interface

23. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-23 Cisco Unified CM Operating System Web Interface Functions Allows platform administrators to configure and manage the Cisco Unified Communications Manager operating system. Here are examples of operating system administration tasks:  Check software and hardware status  Upgrade system software and install or upgrade options  View or update IP addresses  Manage NTP servers  Manage server security, including IPsec and certificates  Ping other network devices  Manage remote support (TAC) accounts

24. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-24 Accessing the Operating System Web Interface  https://server-address/cmplatform https://server-address/cmplatform  or access from the navigation shortcut:  Log in using platform administrator account (created during installation)

25. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-25 Cisco Unified CM Operating System Main Page

26. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-26 Cisco Unified Communications Manager Administration CLI

27. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-27 Cisco Unified Communications Manager Administration CLI Functions Allows platform administrators to complete these tasks:  Display platform information such as, product version, CPU, memory, disk usage, platform hardware, serial number, etc.  Display network, process, and load information  Configure additional platform administrator accounts  Change platform administrator account and security passwords  Perform disaster recovery tasks  Use tools such as ping, traceroute, and packet capture  Change network configuration settings  Start, stop, and restart services  Perform system restarts, shutdowns, and switch versions

28. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-28 Accessing the Administration CLI  Use an SSH client  Log in using platform administrator account (created during installation)

29. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-29 Cisco Unified Communications Manager Administration CLI Main Page

30. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-30 Summary  The User web interface allows end users to customize their own IP phone settings, configuration, and features.  The Administration web interface allows Cisco Unified CM administrators to provision the system and to configure call routing, voice mail, devices, applications, end users, etc.  The Serviceability web interface allows Cisco Unified CM administrators to control the feature and network services, to configure alarms and traces, etc.  The Disaster Recovery web interface allows Cisco Unified CM platform administrators to perform or schedule Cisco Unified CM backup and restore tasks.  The Operating System web interface allows Cisco Unified CM platform administrators to manage the Cisco Unified CM operating system.  The Administration CLI allows Cisco Unified CM platform administrators to manage the Cisco Unified CM operating system and to perform backup and restore tasks from a CLI.

31. © 2008 Cisco Systems, Inc. All rights reserved.CIPT1 v6.0—2-31