1. Cisco Unified Communications Management
November 2006

2. Cisco Unified Communications Management Suite
Customer Needs
Plan and Design
Implement
Operate
Deploy and provision
Voice infrastructure provisioning
Dial plans & partitioning
Batch provisioning
Manage moves, adds, changes
Endpoint devices
Users, services
Phones, lines, voic , …
Assess/prepare network
for IP Communications
Hardware/software compliance
Predict overall call quality
Best practice analysis
Executive & Operations reports
Capacity planning reports
GW/GK Configuration
Voice port configuration
GW/GK dial plans
Track and report on user experience
Voice quality using sensors
Monitor and diagnose problems
Service-level views
Proactive testing including SCCP & SIP phones
Track inventory, changes
Video endpoint support
Phone-Phone testing
Future Release Content & Dates Are Subject to Change

3. Cisco Unified Communications Management Suite
1CQ 2006 View
Plan and Design
Implement
Operate
Deploy and provision
Voice infrastructure provisioning
Dial plans & partitioning
Batch provisioning
Manage moves, adds, changes
Endpoint devices
Users, services
Phones, lines, voic , …
Assess/prepare network
for IP Communications
Hardware/software compliance
Predict overall call quality
Best practice analysis
Executive & Operations reports
Capacity planning reports
3.0 FCS
3CQ05
CiscoWorks
Voice Manager
1.1
FCS 1CQ06
Service Monitor
GW/GK Configuration
Voice port configuration
GW/GK dial plans
Track and report on user experience
Voice quality using sensors
1.1
FCS 1CQ06
Operations Manager
Monitor and diagnose problems
Service-level views
Proactive testing including SCCP & SIP phones
Track inventory, changes
Future Release Content & Dates Are Subject to Change

4. Cisco Unified Communications Management Suite
4CQ 2006 View
Plan and Design
Implement
Operate
Deploy and provision
Voice infrastructure provisioning
Dial plans & partitioning
Batch provisioning
Manage moves, adds, changes
Endpoint devices
Users, services
Phones, lines, voic , …
Assess/prepare network
for IP Communications
Hardware/software compliance
Predict overall call quality
Best practice analysis
Executive & Operations reports
Capacity planning reports
3.0 FCS
3CQ05
CiscoWorks
Voice Manager
2.0
FCS 4CQ06
Service Monitor
GW/GK Configuration
Voice port configuration
GW/GK dial plans
Track and report on user experience
Voice quality using sensors and phones
2.0
FCS 4CQ06
Operations Manager
Monitor and diagnose problems
Service-level views
Proactive testing including SCCP & SIP phones
Track inventory, changes
Video endpoint support
Phone-Phone testing
Future Release Content & Dates Are Subject to Change

5. Cisco Unified Communications Management Suite
2CQ 2007 View
Plan and Design
Implement
Operate
1.0 FCS
1CQ07
1.0 FCS
2CQ07
Provisioning Manager
Readiness Assessment Manager
Deploy and provision
Voice infrastructure provisioning
Dial plans & partitioning
Batch provisioning
Manage moves, adds, changes
Endpoint devices
Users, services
Phones, lines, voic , …
Assess/prepare network
for IP Communications
Hardware/software compliance
Predict overall call quality
Best practice analysis
1.0 FCS
2CQ07
Service Statistics Manager
Executive & Operations reports
Capacity planning reports
2.1
FCS 2CQ07
3.0 FCS
3CQ05
CiscoWorks
Voice Manager
Service Monitor
Track and report on user experience
Voice quality using sensors and phones
Reporting & SLAs
Video support
GW/GK Configuration
Voice port configuration
GW/GK dial plans
2.1
FCS 2CQ07
Operations Manager
Monitor and diagnose problems
Service-level views
Proactive testing including SCCP & SIP phones
Track inventory, changes
Video endpoint support
Phone-Phone testing
Mobility support
Future Release Content & Dates Are Subject to Change

6. Service Statistics Manager
Cisco Unified Communications Management Suite Solution Architecture, 2CQ07 View
Service Statistics Manager R A M
Service
Monitor
Provisioning
Manager
Operations
Manager

7. Cisco Unified Communications Management Suite Currently Available Products
Cisco Unified Operations Manager
Unified dashboard to monitor the whole system
and to rapidly troubleshoot problems
Cisco Unified Service Monitor
Real-time measurement of voice quality
and MOS reporting
CU Service
Monitor OM SM
PSTN
WAN

8. Operations Manager and Service Monitorof
Managers
Operations Manager
Real-time view of Unified Communications System
Alerting and diagnostics
Phone inventory reporting
Service Monitor
Real-time voice quality alerting
MOS scores and details
Archival of historical call quality
Service
Monitor
Operations
Manager
Win2003
Service
Monitor
Win2003
Cisco 1040 sensors

9. Cisco Unified Operations Manager

10. Introducing Operations Manager 2.0
Support for all the layers of Cisco Unified Communications System
Actionable, service level view
Phone and device inventory reports: phone status, phone tracking
SCCP and SIP Phones
3rd party SIP phones
Contextual performance monitoring, alerting and reporting
Support for CUCM, Unity, CUCME, CUE, CUCC, CUCCX, GW, Routers, Switches, Phones and Applications (CCC, CER, PA,…)
Supports Service Monitor 2.0 and C-VTQ based voice-quality monitoring
Telepresence endpoint, video enabled IP phone monitoring and reporting
CUCM Database replication verification

11. Operations Manager 2.0 - Service Level Views and Reports
Actionable, real-time service level view highlighting logical dependencies and physical connectivity
Endpoint status, gateways status and insight into route-list and route-group status and utilization details
Current operational status, Service Impact Reports and context-sensitive diagnostics
Inventory status, phone search, service quality lookup and other useful diagnostics
CUCM database replication status

12. Operations Manager 2.0 - Operational Alerts
Real-time alerts display with the ability to drill down and view detailed events on each device/application
Real-time voice quality alerts display based on MOS information from Service Monitor 2.0
Drill down details and context sensitive diagnostics
Alerts may be forwarded as s, SNMP traps, and syslogs with context-sensitive links

13. Operations Manager 2.0 - Performance Monitoring
Contextual performance monitoring for CUCM, Unity, GWs, CUCME and CUE
Real-time trending and analysis over a 72hr moving window
Thresholding and alert/event generation and notifications

14. Operations Manager 2.0 - Diagnostic tests
Integrated diagnostics linked to monitoring and proactive testing
Replicate end user activities (Skinny and SIP based)
End to End Call (Signaling and RTP)
Phone Registration
Dial-tone
Message Waiting Indicator
Conference
Emergency Call
Generate synthetic traffic (IP SLA based)
Quality/Latency/Jitter/packet loss
Gateway registration
WAN
PSTN
End - End testing (signaling + data path)
Node - Node testing (IP SLA)

15. Operations Manager 2.0 - Reports
IP Phone inventory reports. IP Phone status change reports: Phone Audit, Phone Move, Removed IP Phones (SIP and SCCP)
Video enabled IP Phone reports. Phone status change reports: Phone Audit, Phone Move, Removed Video endpoints (SIP and SCCP)
Telepresence Endpoint reports
Alert history and Event history reports, Performance reports (72 hr)

16. Operations Manager 2.0 - Scalability
CUOM 2.0 license is scale-based
1000, 2000, 5000, 10000, 20000, phones
Up to 30,000 IP Phones per Operations Manager
Multiple Service Monitors may be integrated with one Operations Manager
CUOM and CUSM may co-reside on the same server (up to 5000 phones)

17. Cisco Unified Service Monitor

18. Service Monitor 2.0 – Cisco 1040 Sensors
Provides real time voice quality measurement, system-wide
802.3af PoE (Power over Ethernet) compliant
Uses ITU G107 R-factor to compute MoS
FCC Class B certified
Supports 100 concurrent RTP streams
Two 10/100 Ethernet interface (one management and one SPAN port)
Supports CDP (Cisco Discovery Protocol)
Supports external power adaptor
User experience monitored every 60 seconds and alerted if below MOS threshold

19. Service Monitor 2.0
Comprehensive service quality measurement solution, starting with voice quality
Combination of real-time voice quality measurement using Cisco 1040 sensors with system-wide voice quality measurement using CVTQ (phone based) provides complete voice quality view

20. Service Monitor 2.0 Reports
Consolidation of voice quality reports collected from multiple clusters
“Most impacted endpoints reports” provides details of the end points experiencing the most severe voice quality issues over a period

21. Service Monitor 2.0 - Scalability
CUSM 2.0 license is scale-based
1000, 2000, 5000, 10000, 20000, phones
Up to 30,000 IP Phones per Service Monitor
Each instance of Service Monitor server can support up to 50 sensors

22. Cisco Unified Communications Management Suite
Productivity
Simplification
Automation
Empowering Customers to be More Efficient While Operating the Unified Communication System
Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures
Provides contextual diagnostic tools to enable fast and easy troubleshooting
Presents service quality alerts with associated detail for prompt problem resolution
A suite of products fully integrated for productivity and simplification
Additional Information can be found at:

23. Questions?