1. Cisco Unified Operations Manager Proactive Voice Troubleshooting

2. Cisco Unified Communications Management Suite An Integrated Management System
Cisco® Unified Provisioning Manager
Simplified Deployment and Configuration
Cisco Unified Operations Manager
Continuous Monitoring and Fault Management
Cisco Unified Service Statistics Manager
Historical Reporting, Capacity Planning, and Trending
Cisco Unified Service Monitor
Real Time Voice Quality Monitoring and Alerting

3. Cisco Unified Operations Manager Proactive Fault and Performance Management
Benefits
Reduces time needed to address problems with proactive fault notification and diagnostics
Improves service quality; problems that may affect service are isolated before end users are affected
Eliminates trips to sites through remote-phone diagnostic tests
Helps ensure proper capacity at all times with utilization status and alarms when thresholds are exceeded
Simplifies access to network information using group-based portal views

4. Cisco Unified Operations Manager Proactive Fault and Performance Management
Automated unified communications network cluster discovery
Easy right-click device action menu
Real-time fault and performance monitoring of the entire Cisco® Unified Communications network
External event notifications sent by and SNMP traps
Diagnostic view displays main network, cluster, communications manager, or phone statistics and test results on a single portal
Impromptu and scheduled diagnostics use the network to test itself

5. Cisco Unified Operations Manager Sample Work Flow
Identify potential CPU pegging problem on Cisco® Unified Communications Manager server
View the threshold exception detail and recommended action
Diagnose: Click to Device Diagnostic view
Check the CPU % utilization
Check the call summary
Check the Cisco UCM service restarts
Possible actions: Click back to Fault Monitor view
Launch the Cisco UCM Admin page and stop nonessential processes
Check all services for any over 40% and schedule that service for restart

6. Cisco Unified Operations Manager Value Proposition – Better Uptime and Cost Reduction“
Use of Cisco® Unified Operations Manager and Cisco Unified Service Monitor saves several hours weekly for Warner's IT team—an especially important benefit for companies with small IT staffs. “The ability to isolate problems more quickly enables me to solve many issues in half an hour that previously took a full day.”
Mike DeDecker Warner Pacific Insurance Services
Reduces system maintenance costs
Intelligent monitoring finds potential problems quickly
Powerful diagnostic tests resolve problems efficiently
Inventory tracking and device use data generates information to support change and expansion effectively
Improves end-user satisfaction
Proactive problem identification addresses problems before the phone user is affected
Quicker problem resolution improves phone-user confidence in the solution

7. Unified Operations Manager 8
Unified Operations Manager 8.6 Device Support Update Manage Your Unified Communications Network End to End From Day 1
Cisco® UCM 8.6
Cisco UCM Business Edition 8.6
Cisco Emergency Responder 8.6
Cisco Unity® Connection 8.6
Cisco Unified Border Element 1.4 and later
Cisco Unified Contact Center (UCC) Enterprise 8.6
Cisco Unified x Attendant Console 8.6
Cisco UCC Express MR
Cisco Unified Presence 8.6
Cisco Unified Personal Communicator 8.6
Cisco UCM Express 8.6
Cisco Unity Express 8.6
Cisco Session Manager 8.6
Cisco Unified MeetingPlace® 8.5
Cisco Unified SIP Proxy 8.5.2
New phones: Cisco Unified IP Phones 6900 (RT), 7900 (TNP), 8900 (RT), and 9900 (RT) Series and 7937G
Cisco IP Communicator
Cisco Unity Connection
IP Phones (Various)
Cisco Unified Contact Center Express
Cisco Unified Presence
Cisco Unified Contact Center Enterprise and Hosted
Cisco Unified Video Conferencing
Cisco Unified Customer Voice Portal

8. Adobe Flash Demonstration Outline (1 of 2)
Identify devices with challenges through the Fault Monitor dashboard
Go to Fault Monitor
Select a system or user-defined group on the left pane.
View devices, their events and severity levels in the right pane for the selected category.
Click on a device in the device pane.
View the event list at the bottom against the device selected.
For a complete list of events, click the Events tab at top next to Fault Summary.
Getting details about the event
For any event, hover your mouse towards the right of the event name.
View the pop-up window, which shows details related to the event.
Click Recommended Action to go to the user guide to see more information about the event.
Perform certain operations (Acknowledge, Clear, Annotate and Notify) for events.

9. Adobe Flash Demonstration Outline (2 of 2)
See the Service-Level view (SLV)
Click Service Level View.
View the cluster-level relationship between devices in a graphical format.
Select a device and then right-click to view certain operations that can be performed.
In the search box, type a directory number to see the phone association. Right-click on the phone icon to view other options.
Use the Diagnostics menu
Click Diagnostics to see various portlets showing statistics for your network.
View the summary view (the default).
Add or remove portlets to customize the dashboard.
Similarly you can view other diagnostic views such as Cluster View Portlets, Gateway View Portlets, Server View Portlets, Phone View Portlets, and Voic View Portlets.