MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF LAWRENCEBURG Municipal Gas Authority of Georgia.

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Presentation transcript:

MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF LAWRENCEBURG Municipal Gas Authority of Georgia

Member Evaluations General Information Member:Lawrenceburg Main Contact:John Cain Pipeline:TETCO Region:Southern Service Area:Lawrence

Member Evaluations Vital Signs - Customers Total Customers:6,030 - Residential5,198 - Commercial Industrial 4 Total Gas Services:no data Total Inactive Services:no data Inactive Services / Total Services Gas Customers / Water Customers94% Gas Customers / Energy Customers23%

Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:673,964 Mcf / Yr Annual Sales:681,243 Mcf / Yr. - Residential294,609 Mcf / Yr. - Commercial 312,973 Mcf / Yr. - Industrial 79,563 Mcf / Yr. Residential (use per customer) – 57 Mcf Commercial (use per customer) – 378 Mcf

Member Evaluations Vital Signs – Financials Annual margin (000’s) $2,122 $1,569 $1,934 $1,729 $1,608 Return check (000’s) $91 $213 $211 $184 $174 Transfers (GF) (000’s) (% / Margin) 2010 Return / G&A:2.03

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations Standard Services Delivery Budget Forecast:No Retail Tracker:Yes Industrial Billing Rate Notices (#):No Rate Study:Yes Marketing Program:No Communication Services:Yes (Monthly Market Summary)

Member Evaluations Current Projects Completed a rate study & proposal for the Lawrenceburg Commission Issue: Cost recovery was heavily weighted on industrial volumes, creating a higher industrial rate compared to the residential rate; designed a lower industrial rate without significant reductions to overall gross margin; approval set for the week of June 13th

Member Evaluations Future Opportunities Lawrenceburg has expressed interest in NGV - CNG initiative; meeting in July to plan the work [Out of State - Main Street EE Program] LUS offers budget billing – On-bill capabilities LUS – Economic Development investments

Member Evaluations Issues / Concerns Hedge Program Adjustments - year around hedges; communication to Commission Natural gas enterprise small in scope compared to electric operations

Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications - Send Out Data Provided Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Appliance Sales/Installation- Print Ads - Small Project Financing - TV / Radio Advertising - Website Advertising- Sales Champion - Flexible Rate Design

Member Evaluations Gas Authority Engagement Level SRCSBudget Forecast PACERate Trackers (Retail / Industrial) Hedge ProgramCommunications Regional MeetingsSend Out Data Provided AMM

Member Evaluations Marketing & Sales Engagement Level Main Street Financing ProgramTV / Radio Advertising Rebate / Incentive ProgramWebsite Advertising Appliance Sales / InstallationFlexible Rate Design Small Project FinancingSales Champion Print Ads – Brochures, Etc.