IB Business & Management Unit 2.1 Training

Learning Outcomes The following types of training On the job (including induction and mentoring Off the job Cognitive Behavioural (AO2) How innovation, ethical considerations and cultural differences may influence training practices in an organisation (AO3)

Training and Development….. The difference? The process of providing opportunities for workers to acquire employment related skills and knowledge Training Development focuses on the tasks and responsibilities of a certain job focuses on enhancing the personal skills of an employee

All companies will train their staff in some way, some more than others. Why do you think that firms need to train their staff? Discuss and come up with a list of reasons

Why do companies need to train their staff? To introduce new staff to the business To provide workers with the skills to do their jobs To create a flexible workforce To attract good quality applicants To increase motivation To keep up with changes To improve workers skills and knowledge to make them more efficient To keep up with changes in the law To prepare people for promotion

Types of Training Induction On-The-Job Off-The-Job Cognitive Behavioural Quick research task – 2 minutes Find out what each of these types of training are and get definitions for them

Induction Training Training for new staff at a company Introduces workers to the business and how things work

Task - If have been asked to design an induction program for new teachers at BSM What type of things would your program involve? Think of at least 5 things

Typical Induction Training Activities Tour of site to help workers find their way around Information about the firm, it’s history and how it is organised Conditions of employment explained Learning about the role of the job Health and safety and fire training Introduced to new colleagues and key personnel

On the Job Training

On-the-job training Training carried out whilst in the immediate workplace Delivered by a more experienced or senior member of staff Often involves ‘Learning by doing’ Could include: Shadowing other staff Mentoring/Coaching

Off the Job Training

Off-the-job training Training is carried out away from the immediate workplace Can be delivered by internal trainers or external providers Can take place at the place of work or local conference/training centres

Key Questions What are the benefits/drawbacks of Off the job training? What are the benefits/drawbacks of On the job training? In what type of situations would Off-The Job training be more appropriate? In what type of situations would On-the-Job training be more appropriate?

Task Look at the video of staff training at Starbucks. What type of training is this? How will this training benefit the company?

Cognitive training Cognitive methods are more of giving theoretical training to the trainees. The various methods under Cognitive approach provide the rules for how to do something, written or verbal information, demonstrate relationships among concepts, etc. FOCUS- What the trainee knows

Behavioural training Behavioural methods are more of giving practical training to the trainees These methods are best used for skill development. FOCUS- What the trainee can do

What behavioral and cognitive training would employees in the following occupations need?

Typical training activities Practical tasks Coaching Research tasks Talks Presentations Watching videos Reading assignments Lectures Role plays Simulations shadowing (shadowing another employee to see how they do it and what's involved). Would these approaches be better for behavioural or cognitive training? Rank these activities in order of most effective to least effective

Having looked at the reasons why firms train their staff and different types of training Are there any potential drawbacks to a firm of training their staff?

Drawbacks of Training Can be very expensive Staff could leave and take their skills to another firm Loss of productivity whilst staff are being trained Staff may demand higher wages Can effectiveness be judged? (cost-benefit) Can anything be done to minimise any of these drawbacks?

Training and the key concepts.... How might the following factors and influence training practices in an organisation? Innovation ethical considerations cultural differences