1. Business Management - Intermediate 2Business Decision Areas © Copyright free to Business Education Network members 2007/2008B111/078 – BDA 1

2. Business Management - Intermediate 2Business Decision Areas © Copyright free to Business Education Network members 2007/2008B111/078 – BDA 2

3. Business Management - Intermediate 2Business Decision Areas © Copyright free to Business Education Network members 2007/2008B111/078 – BDA 3

4. Business Management - Intermediate 2Business Decision Areas © Copyright free to Business Education Network members 2007/2008B111/078 – BDA 4 BUSINESS DECISION AREAS Human Resource Management (HRM) Training and Staff Development

5. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 5 Human Resource Management 3.Training and Staff Development B111/078 – BDA – HRM

6. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 6 3. Training and Staff Development Training staff is vital in order to make sure that: Workers are able to do their job to the best of their ability. Customers are satisfied with the goods and services they buy. The business is able to operate efficiently. B111/078 – BDA – Training and Development

7. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 7 Induction Training This is used when new members of staff are recruited and can involve: An introduction to the organisation, including background information about the business and the facilities available. Introducing business policy (eg Health & Safety) and procedures. An introduction to the employees of the firm. Giving information regarding the job itself as well as explaining work procedures and practices. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

8. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 8 On-the-job training This takes place at the employee’s normal place of work and can involve: Working alongside another employee who will show the new recruit how to perform tasks. Being observed while performing a particular job/task. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

9. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 9 On-the-job training - continued Being part of a meeting together with other recruits in order to receive training – eg presentation on Health & Safety procedures. This is a cheaper form of training and viewed as being more relevant to the employee’s work. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

10. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 10 Off-the-job training This takes place at a different location to the employee’s normal place of work and can involve: Attending a special training centre in order to learn new skills and/or gain further knowledge. This is expensive and involves lost production time. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

11. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 11 Costs and Benefits of training Costs Can be expensive to pay for courses as well as lost productivity while the employee is being trained. New skills learned could mean the the employee leaves for a promotion and the business will not benefit. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

12. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 12 Costs and Benefits of training Benefits Investing and training should bring many benefits to the business, including: increased productivity. better quality work. a more adaptable and flexible workforce. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

13. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 13 Staff Development This is an on-going process which aims to make sure that employees are reaching their full potential. A way of ensuring that this happens is to implement a ‘Staff Appraisal’ system. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

14. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 14 Staff Appraisal This is carried out at regular intervals. This is carried out on a one-to-one basis (employee and line manager). Its purpose is to: to evaluate the performance of the employee. to set realistic future targets. to assess any training needs. 3. Training and Staff Development - continued B111/078 – BDA – Training and Development

15. Business Management - Intermediate 2Business Decision Areas – HRM © Copyright free to Business Education Network members 2007/2008 15 Staff Appraisal - continued to evaluate the performance of the employee. to set realistic future targets – quality, output. to assess any training needs. 3. Training and Staff Development - continued to identify employees suitable for promotion. to increase motivation. to assess the strengths and weaknesses of the recruitment and selection process. B111/078 – BDA – Training and Development