2.  Induction aims to familiarise new members of staff with the organisation and its environment  Can be informal or highly structured  Includes organisation’s facilities, physical layout, key personnel, organisational rules and procedures

3.  Is the process of developing workplace skills  Training is often skill based (such as learning how to develop a new piece of machinery)  Training is necessary for both new staff and existing staff

4.  Focuses more on increasing the knowledge base of employees  Example: Lawyers regularly attend professional development sessions that keep them up-to-date with the latest changes in the law, this improves their knowledge but not their skill

5.  Without training and development skills become out of date very quickly  A good training program will… -make allowances for differences among staff -link the training to evaluation of current job -Give feedback on progress to the trainers -Provide opportunities for follow up -Be evaluated regularly

6.  Staff will leave if they don’t feel appreciated. Recognition does not cost anything and can be done through meetings and newsletters  Rewards can be given in the form of financial bonuses, holidays, shares, promotions and gifts  Keeping staff motivated and happy is the aim of recognition and reward  When you have to replace a staff member it is costly and you lose skill and knowledge