Describe how the communication process works. Distinguishes definitions of encoding and decoding. Apply verbal and nonverbal communication cues. Identifies barriers to effective communication. Summarize the importance of feedback Pages 6-15 Communication Objectives

Chapter 1, Lesson 1 I didn’t say I had a problem with you.I didn’t say I had a problem with you.

Chapter 1, Lesson 1 How We Communicate 7% Words We Use 38% How We Say Words, Sounds We Make 55% Nonverbals, Body Language H5-02

Chapter 1, Lesson 1 Communication Cues Signals that accompany sender’s verbal message Nonverbal communicationNonverbal communication – –gestures – –facial expressions – –eye behavior – –movement

Chapter 1, Lesson 1 What communication cue is expressed here? Photo courtesy of Thinkstock Images

Chapter 1, Lesson 1 Reflection Have you ever been in a situation where you thought that someone just wasn’t listening to you? What happened? How did you think and feel? What did you do?

Channel -medium of delivery translates the encoded message into meaning for the receiver Ex: asking for a date or first interview-what will you say?

Chapter 1, Lesson 1 Barriers to Communication NOISE ExternalExternal Background noises, television turned on, other people, telephone ringing InternalInternal Daydreaming, fidgeting, hunger, sleepiness, anxiety

Feedback response to the sender’s message – –positive or negative – –got the message & understood – –may need more information or clarification SENDER RECEIVER MESSAGE FEEDBACK Feedback closes the communication loop

Scenario Amy is sitting in her bedroom and listening to music. Her mother walks in and surveys the messy state of the room. As Amy sees her mother’s cold stare, she remembers that she was supposed to clean her room earlier. Amy quickly defends herself, saying, “I thought I had until the end of the day to clean it.” Who is the sender? Who is the receiver?

4 Steps to Improve Communication 1. 1.Focus your message Plan what to say; know your goals and audience 2. Magnify the listener’s attention Make the message relevant to receiver’s point of view 3. Penetrate barriers Be specific-vagueness leads to misunderstandings 4. 4.Listen actively Listen to understand meaning; hearing isn’t enough

Chapter 1, Lesson 1 Summary Describe how the communication process works. Describe how the communication process works. creation and sending of information, from one person to another senders, receivers, encoding, channeling, decoding, and feedback Distinguishes definitions of encoding and decoding. Distinguishes definitions of encoding and decoding. Apply verbal and nonverbal communication cues. Apply verbal and nonverbal communication cues. Identifies barriers to effective communication. Identifies barriers to effective communication. Noise –internal or external Summarize the importance of feedbackSummarize the importance of feedback – –closes the communication loop

Chapter 1, Lesson 1 Next Next—how to be an effective listener Pages Graphic courtesy of ClipArt. com