GEORGIA DEPARTMENT OF ADMINISTRATIVE SERVICES SEPTEMBER 2015 Georgia Fiscal Managers Conference 1

Administrative Services PROCUREMENTHUMAN RESOURCESRISKFLEETSURPLUS PROPERTY DOAS has been given statutory responsibility to provide leadership and support in five business functions of government.    2 We work with our primary agency contacts and CFO’s often get left out of the conversation

Mission Efficiency Compliance Performance DOAS provides enterprise business services, solutions, leadership & governance to state government stakeholders, to improve efficiency, compliance and organizational performance. 3

Alignment with Governor’s Goals Responsible and Efficient Government: Fiscally sound, principled, conservative Maintain Georgia’s AAA bond rating Increase availability of state services through innovative technology solutions Build and maintain a quality state government workforce Focus state resources on essential services and employ enterprise solutions Enlist community support and public-private partnerships to leverage available resources Efficiency……………...….Efficient, Fiscally Sound, Enterprise Solutions Compliance……………….Responsible, Principled Organizational Performance….Quality State Workforce, Essential Services, Solutions 4

What Do We Do? 5

Challenge ENTERPRISE PERSPECTIVE Standardization Aggregation Cost Efficiency Control Fee Process System Price AGENCY PERSPECTIVE Customization Specialization Mission Attainment Flexibility Free Practice Software Policy 6

Strategy To ensure its ultimate success and the success of the enterprise, DOAS has identified three Strategic Goals to guide its internal operations. 1.ENGAGED EMPLOYEES – Foster an environment that drives high levels of employee engagement and productivity. 2.CUSTOMER RELATIONSHIPS – Build strong customer relationships to increase understanding, trust, and collaboration. 3.CUSTOMER VALUE – Efficiently deliver value to help our customers achieve success, whether it is agencies, local governments, or policy makers. 7

Procurement Strategic Sourcing Process Improvement Card Programs Develop Statewide Contracts Manage Statewide Contracts Develop Policy/Procedures Conduct Compliance Audits Provide Procurement Training Manage Documentation/Records Manage Small Business Outreach Manage P-Card Program Manage Travel Card Program Deputy Commissioner 8 Agency Sourcing Develop Agency Contracts Provide Workshop SME Support Agencies

Procurement Issues Georgia/Small Business Initiative P-Card Solicitation Increased Agency Solicitation Requests Training Continue to increase Customer Service Focus Statewide Contract Disputes 9

Human Resource Administration Enterprise HR Services Compensation & Benefits Policy & Compliance Deputy Commissioner Related Organizations State Personnel Board Employee Benefit Council (Employee Retirement System Trustees) 10 State Employment Application Applicant Tracking Performance Management Training/Learning Agency Consultations Workforce Data Job Classification & Compensation Incentive Plans Employee-Paid Flex Benefits Prog. Faithful Service Awards Program Employee Assistance Program State Charitable Contribution Prog. Flex Benefit Rules Policy Advisories/Guidance Board Rules HR Audit Reduction-in-Force Reviews Furlough Action Reviews Drug Testing Program

Human Resource Administration Issues Enterprise Recruitment & Retention Strategies Job Classification & Career Paths + Pay Structures Benefit Cost Management Changing Employment Environment/Risks 11

Risk, Fleet, & Surplus Risk Management Fleet Management Surplus Property Deputy Commissioner 12 Workers Compensation Liability Property Unemployment Indemnification Loss Control Audits Training Performance Assessments Fuel Card Program Maintenance Program Auto Physical Damage Program How’s My Driving Program Rental/Leasing Programs Vehicle Acquisition Vehicle Assignments Training Performance Assessments State Surplus Federal Surplus Eligibility Training Performance Assessments

Risk, Fleet, Surplus Issues Rising Cost of Healthcare CLCP – Lowering Claims and Cost Lowering At-Fault Accidents Lowering Cost Per Mile Storage/Transportation of Surplus Property 13

Internal Support (Administration) Fiscal Services Information Technology Communications Transactions Budget Contracts Billing/Collections New IT Implementation Application Support Help Desk Data and Analysis IT Security Communication Channels Campaigns for Business Units Emergency Communications Legal Services Human Resources Protests Operations Support Media Legislation Policy Executive Counsel HR Transactions Policies Training/Development Employee Relations 14

Internal Support Issues Coordination with SAO/GTA/External Suppliers Improve Communications 15

Quick Survey 16 How can we help you?