1. Working to Raise the Bar in the Quality, Professionalism and Value of Integration Services

2. CSIA Associate Member Insurance Program for Integrators Executive Conference Continuing Education Certification Independently Audited Best Practices & Benchmarks Manual Networking Peer Groups Legal Consultation CSI Terms & Conditions Referrals Marketing Research Statistics More… General Liability Errors & Omission Property Workers Compensation Automobile Umbrella More…. Great Get Away Locations Business Topics Economic Outlook Strategy HR Legal Marketing Project Management Technical Tracks Re-Use More…. General Management Human Resources Project Management Quality Management Financial Management Business Development Technical Management More….

3. CSIA Organization The CSIA is an organization dedicated to: Driving the professionalism of the control system integration community Improving the business skills of the executive management team of the control system integrator Providing a unique forum for education and discussion of the business, marketing and technical issues of the control system integrator Encouraging the control system integrator to the next step: becoming Certified CSIA Certification To become certified, the control system integrator must be in compliance with the CSIA’s Best Practices and Benchmarks, a series of documents that define requirements for the express purpose of raising the image of the industry through a quality management system, and pass a third-party audit. CSIA certification assures customers that the company has a good quality management system in place. –The control system integrator with an effective quality management system will typically meet customer expectations better than a control system that does not. –Many organizations require their control system integrator suppliers to be certified. CSIA certification has proven to lead companies to better operators, improved performance, improved customer service ratings and improved profitability.

4. Raising the Bar Independent third-party audit of 200 criteria that span all aspects of business performance. –43 General Management –32 Human Resources –28 Project Management –21 Quality & Customer Service –38 Financial Management –32 Business Development (Contracts & Risk) – 6 Technical Management

5. Standards Covered 1 of 2 General Management General Management Purpose, Strategic Objectives, Goals, Organizational Structure Facilities, Equipment, & Computer System Management Purpose, Strategic Objectives, Goals, Organizational Structure Facilities, Equipment, & Computer System Management Human Resources Human Resources Administration, Recruiting, Employee Development, & Retention Administration, Recruiting, Employee Development, & Retention Project Management Project Management Project Planning, Methodologies, Design Standards, Project Quality, Documentation, Testing & Implementation Project Planning, Methodologies, Design Standards, Project Quality, Documentation, Testing & Implementation

6. Standards Covered 2 OF 2 Quality Management Quality Management Leadership, Teamwork, Effective Communication & Improvements Leadership, Teamwork, Effective Communication & Improvements Financial Management Financial Management Measurements, Financial Planning, Billing, Credit, Purchasing, Expenses, Security & Project Financial Reporting Measurements, Financial Planning, Billing, Credit, Purchasing, Expenses, Security & Project Financial Reporting Business Development Business Development Organization, Practices, Proposals, Negotiating & Contracting Organization, Practices, Proposals, Negotiating & Contracting Technical Management Technical Management Infrastructure, standards, training, reuse Infrastructure, standards, training, reuse

7. Demand a Certified Integrator Demand a Certified Integrator Better business, financial and general management systems Documented Quality Management Programs Proven Project Methodology Structured Technology Management Programs Improved Client/Integrator Relations

8. CSIA Value Proposition CSIA is committed to the business development of control system integration companies and their implementation of best practices in order to provide a healthy, low-risk channel for the application of technology to our industrial clients. Those who have achieved this standard carry the CSIA Certified brand.