ON THE PHONE Talking on the phone, taking a message. VY_32_INOVACE_13-17.

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Presentation transcript:

ON THE PHONE Talking on the phone, taking a message. VY_32_INOVACE_13-17

A dialogue Ring ring… Mr. Brown: Hello. Joe Brown, speaking. Jack: Hello. It´s Jack Malory. Can I speak to John, please? Mr. Brown: Sure, wait a minute. I´ll get him. Jack: Thank you. … Secretary: ABC London. How can I help you? Mrs. Black: Hello. Can I speak to Mr. James Cunnigham, please? Secretary: No, I´m sorry. He isn´t at his desk now. Would you like to take a message? Mrs. Black: No, thank you, I´ll call back later. …

Jane: Hello. Brad: Hello, it´s Brad. Is that Jane Browning? Jane: Sorry, it´s Jane Mc Dowell. You have wrong number. Brad: Oh sorry. … Secretary: Hello. ABC London, can I help you? Mr. Gray: Hello, it´s Mr. Gray. Can I speak to Mr. Newborn? Secretary: Just a minute, I´ll put you through….Sorry, the line´s busy. Would you like to hold on? Mr. Gray: OK. I´ll hold.

A dialogue Ring ring… Mr. Brown: Hello. Joe Brown, speaking. Jack: Hello. It´s Jack Malory. Can I speak to John, please? Mr. Brown: Sure, wait a minute. I´ll get him. Jack: Thank you. … Secretary: ABC London. How can I help you? Mrs. Black: Hello. Can I speak to Mr. James Cunnigham, please? Secretary: No, I´m sorry. He isn´t at his desk now. Would you like to take a message? Mrs. Black: No, thank you, I´ll call back later. …

Jane: Hello. Brad: Hello, it´s Brad. Is that Jane Browning? Jane: Sorry, it´s Jane Mc Dowell. You have wrong number. Brad: Oh sorry. … Secretary: Hello. ABC London, can I help you? Mr. Gray: Hello, it´s Mr. Gray. Can I speak to Mr. Newborn? Secretary: Just a minute, I´ll put you through….Sorry, the line´s busy. Would you like to hold on? Mr. Gray: OK. I´ll hold.

Useful phrases Answering the phone: Hello. It´s …. …..speaking. Putting through: Wait a moment, I´ll put you through. The line is busy, can you hold on? Taking a message: Would you like to take a message? Can/ Could I leave a message? Wait a minute, I´ll get him/her.

Practice  In pairs make two telephone dialogues. One of them should be formal and the second one informal.  Act out the dialogue to the class.

Thank you for your attention. Autor DUM: Petra Navrátilová Zdroje obrázků: sada Microsoft Office, kliparts