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Phone Conversation.

Published byLynn Booker Modified over 6 years ago

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Presentation on theme: "Phone Conversation."— Presentation transcript:

1 Phone Conversation

2 Making Contact Hello / Good morning / Good afternoon ...
This is John Brown speaking Could I speak to please? I'd like to speak to I'm trying to contact

3 Giving More Information
I'm calling from Tokyo / Paris / New York / Sydney ... I'm calling on behalf of Mr.______ ...

4 Receiving a Call Hello / Good morning / Good afternoon ..
________ speaking, how can I help you?

5 Asking for Name or Information
Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number / name?

6 Asking the Caller to Wait
Please hold. Could you hold on please? Just a moment please.

7 Connecting Calls Thank you for holding.
The line's free now ... I'll put you through. I'll connect you now  / I'm connecting you now.

8 Giving Negative Information
I'm afraid the line's engaged. Could you call back later? I'm afraid he's in a meeting at the moment. I'm sorry. He's out of the office today. / He isn't in at the moment. I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here I'm sorry.  There's nobody here by that name. Sorry.  I think you've dialled the wrong number./ I'm afraid you've got the wrong number.

9 Connection Problems The line is very bad ...  Could you speak up please? Could you repeat that please? I'm afraid I can't hear you. Sorry. I didn't catch that.  Could you say it again please?

10 Taking a Message Can I take a message?
Would you like to leave a message? Could you give me your name please? Could you spell that please? What's your number please?

11 Leaving a Message Can I leave a message?
Could you give him/her a message? Could you ask him/her to call me back? Could you tell him/her that I called?

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