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ANSWERING THE PHONE Hello? X speaking Name and surnameName of company, how can I help you?
CALLING Hi, it’s X. Is X there? Can I speak to X?I’d like to speak to X
Connecting someone Just a second One moment please.Please hold and I'll put you through to his office.
TAKING A MESSAGE Would you like to leave a message?I'm sorry, Lisa's not here at the moment. Can I ask who's calling? Would you like to leave a message? He's busy right now. Can you call again later?
LEAVING A MESSAGE No, that's okay, I'll call back later.Yes, tell him/her that I called, please. No, that's okay, I'll call back later. Yes, tell him /her to call me
USING THE TELEPHONE.
COMMUNICATING ON THE TELEPHONE
Telephone Etiquette By: Malcolm Moore.
I was born in Edinburgh in When my mum was pregnant with me, she was convinced that I was going to be a boy because I kicked so much...! I have lived.
1. 2 Telephoning 3 INTRODUCING YOURSELF Good morning Let’s start Shall we start Let’s get down to work.
Unit 2 Breaking News On the Phone. Class Objectives ★ Topics : Scandal ☆ Functions : Introduce a piece of news React to gossip or news ★ Phone conversation.
On the Phone Unit 2. Telling Tales Listening Practice Word Tips Language Focus Role-Play Assignment Warming-up.
Phone Calls Level 1.
Teacher Koledinova A.A.. Always say good-bye before you hang up the telephone. Always use a pleasant voice when speaking on the telephone. Don’t speak.
Unit 1 Sections 1-6 Sentence Frames
How to make a phone call.
Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, PhD.
Turn away from your computer, desk, or other work Have a pen and paper nearby Answer the calls promptly, by the second or third ring Smile as.
Business Correspondence Communicating over the Telephone.
A Telephone Operator.
PHONE CALLS A: Is ………….. Mr Jones? B: Yes, …………… A: Hello, ……….. Micheal. ………....speak to Kate? A: ……….a moment. …………,but she isn’t here. Do you want to.
I. COMMUNICATION FOCUS (1) Greetings and Introducing 1) Introducing yourself Unit 1 Introduction And Greeting.
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