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TELEPHONE ENGLISH.

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Presentation on theme: "TELEPHONE ENGLISH."— Presentation transcript:

1 TELEPHONE ENGLISH

2 ANSWERING THE PHONE Hello? X speaking Name and surname
Name of company, how can I help you?

3 CALLING Hi, it’s X. Is X there? Can I speak to X?
I’d like to speak to X

4 Connecting someone Just a second One moment please.
Please hold and I'll put you through to his office.

5 TAKING A MESSAGE Would you like to leave a message?
I'm sorry, Lisa's not here at the moment. Can I ask who's calling? Would you like to leave a message? He's busy right now. Can you call again later?

6 LEAVING A MESSAGE No, that's okay, I'll call back later.
Yes, tell him/her that I called, please. No, that's okay, I'll call back later. Yes, tell him /her to call me

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