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Highly Recommended Unit One: Taking Phone Calls. Telephone Conversation May I help you? / How can I help you? And you are? Whom am I talking to? I’ll.

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Presentation on theme: "Highly Recommended Unit One: Taking Phone Calls. Telephone Conversation May I help you? / How can I help you? And you are? Whom am I talking to? I’ll."— Presentation transcript:

1 Highly Recommended Unit One: Taking Phone Calls

2 Telephone Conversation May I help you? / How can I help you? And you are? Whom am I talking to? I’ll put her on the phone. I’m transferring your call. I’ll put you through. Just a second. / One moment, please. Would you mind holding for one minute? (Hold on.  less polite)

3 Find the Missing Words 1. (7,5) You reserve this for your car. P 2. (6,4) A room for two people. D 3. (7) There isn’t an answer. Take a M 4. (8,6) You can see check-in information here. C S 5. (7) It makes paper copies of information from your computer. P

4 Find the Missing Words 1. (7,5) You reserve this for your car. Parking Space 2. (6,4) A room for two people. D 3. (7) There isn’t an answer. Take a M 4. (8,6) You can see check-in information here. C S 5. (7) It makes paper copies of information from your computer. P

5 Find the Missing Words 1. (7,5) You reserve this for your car. Parking Space 2. (6,4) A room for two people. Double Room 3. (7) There isn’t an answer. Take a M 4. (8,6) You can see check-in information here. C S 5. (7) It makes paper copies of information from your computer. P

6 Find the Missing Words 1. (7,5) You reserve this for your car. Parking Space 2. (6,4) A room for two people. Double Room 3. (7) There isn’t an answer. Take a Message 4. (8,6) You can see check-in information here. C S 5. (7) It makes paper copies of information from your computer. P

7 Find the Missing Words 1. (7,5) You reserve this for your car. Parking Space 2. (6,4) A room for two people. Double Room 3. (7) There isn’t an answer. Take a Message 4. (8,6) You can see check-in information here. Computer Screen 5. (7) It makes paper copies of information from your computer. P

8 Find the Missing Words 1. (7,5) You reserve this for your car. Parking Space 2. (6,4) A room for two people. Double Room 3. (7) There isn’t an answer. Take a Message 4. (8,6) You can see check-in information here. Computer Screen 5. (7) It makes paper copies of information from your computer. Printer

9 Find the Missing Words 6. (7) Another verb for book. R 7. (8) You key in information on this. K 8. (6,4) People often pay by C 9. (9) Hotel guests arrive here. R 10. (6) Mr. Wang’s room N is 502.

10 Find the Missing Words 6. (7) Another verb for book. Reserve 7. (8) You key in information on this. K 8. (6,4) People often pay by C 9. (9) Hotel guests arrive here. R 10. (6) Mr. Wang’s room N is 502.

11 Find the Missing Words 6. (7) Another verb for book. Reserve 7. (8) You key in information on this. Keyboard 8. (6,4) People often pay by C 9. (9) Hotel guests arrive here. R 10. (6) Mr. Wang’s room N is 502.

12 Find the Missing Words 6. (7) Another verb for book. Reserve 7. (8) You key in information on this. Keyboard 8. (6,4) People often pay by Credit Card. 9. (9) Hotel guests arrive here. R 10. (6) Mr. Wang’s room N is 502.

13 Find the Missing Words 6. (7) Another verb for book. Reserve 7. (8) You key in information on this. Keyboard 8. (6,4) People often pay by Credit Card. 9. (9) Hotel guests arrive here. Reception 10. (6) Mr. Wang’s room N is 502.

14 Find the Missing Words 6. (7) Another verb for book. Reserve 7. (8) You key in information on this. Keyboard 8. (6,4) People often pay by Credit Card. 9. (9) Hotel guests arrive here. Reception 10. (6) Mr. Wang’s room Number is 502.

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