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Telephoning.

Published byHengki Tedjo Modified over 5 years ago

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Presentation on theme: "Telephoning."— Presentation transcript:

1 Telephoning

2 There are particular expressions usually used in handling telephone
There are particular expressions usually used in handling telephone. They are : -Asking someone to hold the lines. Hold the line please Wait a moment.please Just a moment please Leaving t he message Would you like to leave the message? May I have the message please? The line is busy. Sorry the line is engaged.Please call back later. Wrong numbers Sorry, wrong number. I am afraid you have the wrong number How to answer the phone Good morning may I help you? Hello This is Jane Speaking. Asking who is the caller Who is speaking, please. Who am I speaking to please? Who is calling please? Asking for the conection Could I speak to mr. Jhon please? I’d like to speak to the manager please? - May I speak to……….

3 A : Jhon: Could I speak to Jean Smith, Please ? Ann: I’m afraid. she is out at the moment Jhon : I see, What time will she be available ? Ann : Perhaps, she is late this afternoon. Can I take a message? Jhon : Yes, Could you tell her that the meeting is canceled until tomorrow morning . Ann : Okay, I will tell her your message. Any else Sir? Jhon : That is all I think. Thank you Ann : Your are welcome. Sir.

4 Match the appropriate responses with the question by putting the corect number of the question on the line 1. May I speak to Mr. Carson, Please ? 2.Could I have extension 25 please? 3. Well, I really have to be going 4. Please leave a message after the beep. 5. She is not in rigth now. .Can I take message? 6. That Thai restaurant ,May I help you ? 7. Who is calling ,please? 8. Would you like to live a message ? 9. How I dirrect your call ? 10. Is this the fitness center ? A. This is Mr. Smith from TGI Comp. B. No, That’s ok. I ‘ll just call back later C. OK. I,ll put you through. D. Yes, I would like to make a reservation for tomorrow E.Could I have Extention 343, please. F. Of course. I’ll talk to you later G. Yes, Please. Have her call Miss Walter at H.I am sorry. He is out at the moment. I. No, It isn’t. The number is 6767 J. Hello, Mr. Parkins. This is EmilyLoons. Please call me at ASAP. Thanks bye

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