2. On the phone In this unit you are going to: take and report telephone messages. make, accept ad refuse invitations. listen for details. read about telephone use skills. write a telephone message. Unit 14

3. ask fort about someone make invitations make reservations place order talk to someone send faxes Check time make appointments - How can you find someone’s telephone number? -Do you think there are people who misuse the phone? - Is using the phone a skill? How? - What do you say to make a reservation / appointment /place an order? - I can find someone’s telephone number by using the directory? -Yes I do. -Yes it is. -Can I have …etc.

4. Conversation A. Listen and practice: Amal :Hello. Maha :Hello. Can I speak to Suad, please? Amal :Who’s this please? Maha :This is Maha. Amal :Just a moment, please. Suad, it’s for you. It’s Maha. Suad :Hello Maha. How’re you? Maha :I’m fine. Listen, are you doing anything next Thursday? Suad :No, I don’t think I have any plans. Maha :Good. I’d like you to come to my sister’s graduation party? Suad :Where’s it going to be? Maha :At home. Suad :What time? Maha :Around seven. Oh, your sister’s invited as well. Sara’s really looking forward to seeing her. Suad :Sorry. I don’t think she can make it. She has a maths test on Saturday. I’ll tell her anyway. Maha :Too bad. Try not to be late. Suad :See you on Thursday. B. Why Is it Important to speak politely on the phone?

5. Good. I’d like you to come to my sister’s graduation party? your sister’s invited as well. Sara’s really looking forward to seeing her. Sorry. I don’t think she can make it. She has a maths test on Saturday. Invitations Refusing Reason

6. Invitation Replies AcceptingRef using Could you come to my sister’s graduation? Sure Yes. I’d love to.I’m sorry. I have to … Would you like to come to my house? I’d love to. I’m afraid I can’t. I’ve got to … I’d like you to come to my sister’s party. Sounds great.I’d like to but Sure.Sorry. I have other plans On the phone 1 Grammar. A. Make Invitations for the following occasions. Then choose a suitable reply. 1- my brothers wedding? a. Not now thank you. b. Sorry I forgot. C. I’d love to. Could you come to

7. 2- to our house? a. That’s Ok. b. I really can’t. c. Not really. Would you like to come 3- lunch with me today? 4- our graduation party? Would you like to have a. That’s fine b. That would be nice. c. I’m late. a. I’m sorry I really can’t. b. That’s a good idea. c. I don’t like parties. Could you come to

8. A Starting a phone conversation Ending conversationSolutions Problems getting through Asking for someoneAsking who is on the phone Vocabulary. Read the group of expressions below. Choose a suitable title from table for each group then write it on the green line. Hello Good morning I Good afternoon This is Baher Sa’ada. Baher Sa’ada speaking Who’s speaking? Who’s calling? 1- 2- -Can I / Could I speak to Mr. Smith, please? -Mr. Smith, please? - Is Mr. Smith around? 3- ( )A Starting a phone conversation ( ) Asking who is on the phone ( ) Asking for someone c r c

9. - The line’s busy. -There’s no reply. -Sorry, wrong number. - I’m sorry Mr. Brown Is out at the moment / isn’t in today I is on another line. 4- 5- 6- - I’ll ring him/her back later. -Could you ask him/her to call me? - Can I take a message? - Dial number -Hold the line, please -Hang up and try again later. -Thank you. Good bye. -Thank you for your help. -Thanks for calling. - I look forward to seeing you I hearing from you soon ( ) Problems getting through ( ) Solutions ( ) Ending conversation b b r

10. On the phone 2 Reading A. - Do you spend too much time on the phone? - Can you think of some tips to spend less time on the phone? 6. Read the following passage then underline the main Ideas. When Alexander Graham Bell first invented the telephone In 1876, he could never have predicted how widely spread his Invention would be. Telephones are probably the most important communication tool of all times. People can use them almost anytime and anywhere. They can be used in the house, the car, the office and even on the street. Today, telephones do not only allow voice communication, they are also important for emails, messages, web browsing and more. This made the telephone not only number one communicating tool but also a time wasting tool. Therefore, it is very important to use it wisely; here is some advice.

11. 1.1. Use the phone only when there is a need. Keep in mind that phones are not for entertainment. 5.Avoid talking to other people while you’re on the phone. This not only annoys the listeners, but it wastes their time as well. 2.2. Choose when to call intelligently. People usually talk less when they’re busy. 6.Don’t answer the phone while munching food. This will force you to repeat whatever you have said. 3.3. Limit your calling time. Remember that the listener’s time is just as important as yours. 7. Use answering machines; they are very useful, They receive all your calls then later on in your free time you can return the calls you wish. 4.4. Be specific. Explain the reason for your call and avoid long introductions. The whole point of the advice above is to use the telephone wisely. You need to keep in mind that when it comes to telephones, you should be in control.

12. Conversation Listen and practice. Good morning. Stars Language Institute. Can I help you? Receptionist Yes. Can I speak to Mr. Green. please?Fayez I'm Sorry. He isn't available at The moment. would you like to leave a message? Receptionist Yes. my name is Fayez Kareem. I'd like lo register for an English course this summer. Could I have his phone number, please? Fayez Sorry. I have to ask him first.Receptionist Any messages for me?Mr. Green Yes. Mr. Kareem just called. He says he'd like to register for the English summer course. He also wants to know if he can have your phone number. Receptionist No problem I'll give it to him.Mr. Green

13. Reporting Statements Reported SpeechDirect Speech He says he wants to register row an English course. "I want to register for all English Course. " They say they are going to call you back."We are going to call you back" She says she is sorry. Her phone was out of order. "Sorry. my phone number was out of order" She says he has just finished the exam."He has just finished the exam" Reporting Questions He wants to know if he can have your phone number. "Can I lave his phone number?" He wants to know when you are coming back."When are you coming back?"

14. A- Read the statements and report them; 1- I'll transfer your call. 1- I'll transfer your call. 2- Do you know his e-mail. 3- Sorry, you have the wrong number. 3- Sorry, you have the wrong number. 4- I can't hear you. 4- I can't hear you. She says she will transfer my call. She wants to know if I know his e-mail. He says he is sorry. I have the wrong number. He says he can't hear me.