Dan Harper – Sr. Manager, Channel Management IAUG Dan Harper – Sr. Manager, Channel Management

Integrate & Accelerate Continue Flexible Paths to Avaya Aura Integrated Solution Maximizes Past and Future Investments Integrate & Accelerate Benefits Accelerate Collaboration for specific users (Flare, Mobility, Video, new SIP Phones) Retain and extend existing investment Upgrade to R7.5 for rich SIP peering & Support Technology Refresh Benefits Refresh EOL Collaboration, new phones for all users Match product fit for path Avaya Aura (mid-large) or IP Office (small – mid) Investment protection commercial offers Upgrade & Evolve Benefits Upgrade to R7.5 for Support Gradual evolution Consolidation Keep user experience Mission Critical Contact Center NES CC to AACC (AML) © 2009 Avaya Inc. All rights reserved. 2

Flexible Promotions for each Strategy Upgrade & Evolve Integrate & Accelerate Technology Refresh CS1000 Evolution Promotion Collaboration Server for CS1000 Promotion Triple 7 Promotion ASIPP – Avaya Software Investment Protection Program © 2009 Avaya Inc. All rights reserved. 3

Avaya Aura Solution for Midsize Enterprise (aka Collaboration Pack/Server)

Avaya Aura® Solution For Midsize Enterprise UC Applications “In-a-box” Avaya Aura® Session Manager Avaya Aura® System Manager Avaya Aura® Presence Services Avaya Aura® Application Enablement Services Communication Manager Utility Services Avaya Aura® Communication Manager and Communication Manager Messaging Avaya Aura® System Platform Avaya Aura® Solution for Midsize Enterprise Uses System Platform technology Avaya Common Server Target 250 to 1000 users, 10’s of locations Single path install, fast, less costly Utility Server including Enterprise Directory Server Secure remote monitoring (SAL) Midsize enterprise now has all the large enterprise benefits of Avaya Aura platform at the core Key applications virtualized to a single server are noted on the left. Each of these applications maintains the same capabilities as when running on separate servers. In fact it is the same license bundles found in standard and enterprise editions. Avaya Aura Solution for Midsize Enterprise is a single server, end-to-end solution that streamlines Unified Communications roll-outs. It enables businesses to rapidly enhance staff productivity and to offer differentiated customer service with powerful applications. Leveraging System Platform virtualization technology, Avaya Aura Solution for Midsize Enterprise also simplifies management and lowers energy costs. Installation: single path, fast and less costly than installing everything separately. Adds simplicity of administration Such as putting in IP addresses once, consolidated single form for initial install (all IP addresses) Services: fully training on System Platform environments. Key features Unified communications applications including telephony, voice messaging, basic conferencing and presence. Integrated system management suite Resiliency delivered with secure remote monitoring for reliable performance Local redundancy (LSP) with dual processors & multiple hard-drives Scale: 250 - 1000 users, up to 250 locations Green: saves 66,000 pounds/yr in CO2, up to 51% less energy than Cisco Industry-leading low unified communications price (15% - 22% less than key competitor) The grey boxes define the target audience as well as some of the benefits of this solution 250 – 1000 users Less complex, quicker turn-up, less support needed for system management/expansion CM Messaging 300 agent Contact Center High Availability (New with 6.2) Basic Configuration 6 6

Avaya Aura® Solution for Midsize Enterprise Greenfield SIP and H.323 Endpoints Simple: embedded applications, virtualized environment Cost Effective: installation is 60% faster on the single server than the suite of applications done separately* Green: green thumbprint, energy efficient This is an example configuration for a greenfield customer. Endpoints are typically using SIP, however gateways increase support for H.323, digital and analog devices Avaya Aura Conferencing scales audio, web and video conferencing Midsize Enterprise r6.1 with integrated application suite H.323 or SIP Trunk G430 Gateway Avaya Aura® Conferencing Standard Edition 6.0 * Current findings

Avaya Aura® Solution for Midsize Enterprise 3rd party PBX SIP and H.323 Endpoints Comments Purpose: Optimized environment for collaboration leveraging Avaya Aura core platform. Advantages: all-in-one box, single management platform, advanced collaboration tools. Embedded applications, virtualized environment, green thumbprint Installation is 60% faster on the single server than the suite of applications done separately* Target 250-1000 users, 10’s of locations Keep in mind, this is a high level view. The focus here is on what you need to know to successfully speak to and deliver a Collaboration Server pilot environment for customers. I would point out a few things: . Enterprises can have pre-existing Avaya Aura Session Manager in the core. In that case, they would need to configure the Collaboration Server, which also contains s Session Manager, to determine which enables the single dialing plan & routing. . We recommend a H.323 trunk between the Communication Manager production environment and the Collaboration Server pilot environment. A customer could if they wanted to set up a SIP trunk between CS and CM, but video would not go through successfully across the two environments, although the audio portion of the call would go through -- even on video endpoints. Note with the H.323 trunk connection, you will get standard def video resolution when calling from a CS endpoint to a CM endpoint, and vice versa. . There could be an RMX video bridge hanging of off 5.2.1. That would work. Midsize Enterprise r6.2 with integrated application suite OPTIONAL: 3rd party PBX H.323 or SIP Trunk G430 Gateway Avaya Aura Conferencing

Avaya Aura® Solution for Midsize Enterprise Connect to video, bolt-on to PBX SIP and H.323 Endpoints SIP/H.323/Analog/ Digital Endpoints Comments Connect: logical migration path to SIP for the midsize customers with H.323, bolt-on to other PBX’s Expand: establish an environment to experience HD video & wideband audio endpoints firsthand, along with advanced collaboration Mobility: add Avaya one-X Mobile or one- X Communicator for remote workers This is a high level view. Enterprises can have pre-existing Avaya Aura Session Manager in the core. In that case, they would need to configure the Midsize Server, which also contains a Session Manager, to determine which enables the single dialing plan & routing. Bolt-on can be from Avaya Aura Communication Manager version 3.1.5, 4.0.5, 5.2.1 and 6.x Video can be added and either an H.323 trunk to the existing PBX, or a SIP trunk. Midsize Enterprise r6.2 with integrated application suite Gateway H.323 Trunk CM 5.2.1 (or 6.x) G430 Gateway Avaya Aura® Conferencing Standard Edition 6.0

SIP/UNIStim/Analog/ Digital Endpoints Avaya Aura® Solution for Midsize Enterprise CS1000 scenario SIP and H.323 Endpoints SIP/UNIStim/Analog/ Digital Endpoints Comments Purpose Establish a trial environment to experience HD video & wideband audio endpoints firsthand Telephony Voice calls can be made between all endpoints. Video A CS video endpoint can make a point-to-point call to another CS video endpoint. Conferencing On-demand conferencing can be initiated from any CS endpoint. All video endpoints can participate in group conferences. Group dial-in conferences can be hosted by AAC on either system. Current video endpoints on the CS100 can’t make video calls to video endpoints on the Collaboration Server. In the product roadmap, CS1K 7.5 will support the SIP version of one-X Communicator in 2011. CS1000 R7.5+ Midsize Enterprise r6.2 with integrated application suite SIP Trunk G430 Gateway

Avaya Aura Enabling Collaborative Communications with CS1000

Enables BYOD with Collaboration capabilities for CS 1000 Collaboration Pack for CS 1000 Get started with Avaya Aura CS 1000 Integrated Solution Path Collaboration Pack for CS 1000 Enables BYOD with Collaboration capabilities for CS 1000 A complete turnkey solution for rapid deployment Advanced user applications that support remote and mobile workers Ease and flexibility to support BYOD strategies and rollouts Integrated with CS 1000 desktop phones, rich peering features, shared presence, shared messaging April 16, 2012 Integrated Solution © 2009 Avaya Inc. All rights reserved. 12

Supported Configuration for Converged User Integrated with CS 1000 desktop phones for single number reach and dial out, rich peering features, shared presence, shared messaging PSTN CallPilot Collaboration Pack for CS 1000 SIP or PRIs Avaya Aura ME6.2 G430 or G450 gateway CS 1000 Rls7.5 SIP SIP SIP One-X Mobile (SIP) for iOS Converged user = CS1K registered phone twinned with Collaboration Pack registered soft clients 39xx Current capacity is 1,000 users for the Collab Pack.  Expect it to grow to 2,400.  If need to scale larger than that, which is a great problem to have, separate servers can be deployed. HA available with 6.2 – now in CI. Improved SIP Peering in R7.5 timeframe Basic Call, Hold / Retrieve, CLID (calling, connected) / CLIR, Name (calling, connected) Presentation / Restriction MWI (originally called / redirecting number, redirection reason), Call Forward (all, busy, no answer), Call Transfer Loop Avoidance Ad Hoc Conference CallPilot on CS1K side can continue to offer voice mail to all clients – including MWI (pending client support) Avaya Aura Presence Services can provide telephony presence for CS1K clients (network wide) 39xx 3G Flare Communicator for iPad, Windows 11xx (also 12xx) 11xx (also 12xx) © 2009 Avaya Inc. All rights reserved.

Collaboration Pack for CS 1000: What is Included Clients User Licenses 50 Flare Communicator for iPad or one-X Mobile SIP iOS 50 one-X Communicator (incl. in UCAI entitlement) 50 users Enterprise Edition Infrastructure Professional Services OPTIONAL Avaya Professional Services APS Implementation with CS 1000 Integration Easy to Add Phones, AVCS, and APS a la carte menu Avaya Aura® Solution for Midsize Enterprise or Communication Manager Server Avaya G430 or G450 Gateway Support Upgrade Subscription Support Advantage 1, 3 or 5 year contract lengths Upgrade Advantage built in upgrade subscription protection

Accelerating Collaboration Avaya Aura for CS 1000 CS 1000 customers can invest in their solution with confidence Avaya Aura® CS 1000 Integrated Solution Start now Collaboration Pack for CS 1000 Accelerating Collaboration Delivering increased customer value with release 7.5, 7.6 and beyond SIP Consolidation, endpoints and applications Continuing Roadmap Retain phones and add capabilities Credit for existing application investment Continue to Sell & Expand Investment protection

Reference Architecture & Avaya Session Border Controller

The Benefits of a Reference Architecture Allows a known reference configuration to speed time to market in the short term (faster deployment) and . . . Reduce support costs in the long term Installation wizard provides basic configs to minimize configuration for known entities Overall lower risk and cost Regularly tested solution with multiple software iterations

Functions Inside the Network Interface to External Network SM & SBC are Partners for Session-Based Communications PSTN SP MPLS Core SP MPLS Edge Session Manager: Functions Inside the Network Application Integration SIP Server Load Balancing Centralized CAC / CDR Centralized Policy – LCR, Time of Day, SP Arbitrage Core Signaling and Media Control External Policy Interfaces (Dev. APIs) User Relation Element (URE) / SIP Registrar for Subs SIP Adaptations (Numbering, Normalization) Simplified Numbering Plan Administration System Wide Survivability Enterprise Demarc SBC: Interface to External Network Border Signaling and Media Control Edge Normalization DoS and DDoS Mitigation Intrusion Detection / Prevention Topology Hiding Media Anchoring Network Address Translation (NAT) Facilitate Internet Border Access / Fed Remote Worker, Agent, Video Session Replication (Edge Call Recording and Lawful Intercept) Enterprise CM SIP Trunk APP Session Manager APP APP APP

Configuration 1 – SM with centralized trunks Incoming calls are directed to the SBC, which forwards the calls to SM. SM routes the calls to the appropriate destination. Outbound calls are directed from the Access Element PBX’s to SM for call routing. Application Application Platform MM MX App App VP System Manager CM Service Providers Avaya AuraTM Core Session Manager Session Manager Session Manager SBC Connection SIP Trunks Data Centers Avaya AuraTM SBC or Acme Packet SBC B5800 o o o Avaya one-X® endpoints SBC o o o NOTE: B5800 SBC only required for primary SIP trunks, not failover trunks. Service Providers Access Avaya CM or CS1000 3rd Party PBXs 3rd Party endpoints

Configuration 2 – CM/CS1000 with centralized trunks This configuration applies to CM R5.2.1 and later releases, and applies to CS1000 R6 and later. Customer has a small number of large CM’s and has not purchased SM. Note: configuration 2 is only applicable when no SIP applications are deployed in the environment. If any application interfaces to CM/CS1000 using SIP, then Session Manager must be added to the configuration, and the customer deploys configuration 1. Applications that interface with CM via a non-SIP protocol (e.g. PRI or QSIG) are acceptable. Service Providers Connection SIP Trunks Many customers have a single, large PBX, see value in shifting from TDM trunks to SIP, and have a very fast ROI calculation. As a step in the evolution from a PBX architecture to the Avaya Aura architecture, a customer may want to deploy a SBC and convert to SIP trunks as fast as possible. Configuration 2 supports these customer’s needs. SBC Avaya AuraTM SBC or Acme Packet SBC o o o Avaya CM or CS1000 Standalone Access

Configuration 3 - SMEC deployments SBC on SP end only, which can be from any vendor (not just Acme Packet). The SP might host multiple customers on a single SBC instance. A customer may own an SBC on their premise. It is allowed, but not required. Service Providers SBC Connection SIP Trunks Configuration 3 is for the Small and Medium Enterprise segment. While the arguments for a SBC apply, the realities of this market segment demand that a least cost approach is supported. While an SBC can be deployed on the customer premise, it is not required. o o o Access IP Office, BCM or SCS 22

What’s New? Avaya Acquires Sipera Systems SBC & SIP Security Acquisition Close: October 4, 2011 Positions Avaya to meet growing demands of enterprise, SME, contact center SIP environments Brings new Session Border Controller (SBC) capabilities to current Avaya offerings: Enterprise- focused UC/CC security, ease of implementation, extensibility, portability to other platforms Enables Avaya to fulfill mission of providing the best in business collaboration by enhancing security, increasing implementation and management flexibility and extending unified communication and collaboration beyond the enterprise boundary Fulfills Avaya’s approach of owning strategic intellectual property allowing us to innovate and speed time to market R & D Resources Technology Innovation SBC Security Sales and Marketing Services Viper Lab

Avaya Session Border Controller for Enterprise Features RFC 5853 SBC Functions SIP Trunks Only Media Traffic Management Topology Hiding Avaya SBCE: SIP trunks up to 2,000 sessions Fixing Capability Mismatches Maintaining SIP-NAT bindings Access Control Protocol Repair Inter-working

Avaya SBCAE: Comprehensive UC Security Avaya Session Border Controller Advanced for Enterprise is more than an SBC Define Security Assess Posture Implement Measures Manage Compliance Comprehensive Real-time UC security The Avaya SBCAE product is designed to address the new security requirements directly, and to make proactive security planning very simple and easy. You can think of the Avaya SBCAE as combining an entire application-layer security architecture for VoIP and UC in a single appliance. For example, the Avaya SBCAE does VoIP firewalling, policy enforcement and session border control. It scans traffic and enforces policies and conduct signature-based intrusion prevention. It detects traffic and packet anomalies and blocks or corrects them. It can conduct full encryption for an application-layer VPN to any supporting end point. If you need to monitor, log or archive communications, the Avaya SBCAE can selectively fork both the signaling and media of specific applications, without affecting any other traffic in the communication stream. Thanks to the Avaya SBCAE architecture, it can conduct all these functions with no impact on the VoIP or UC communications performance. Avaya SBCAE: Comprehensive UC Security © 2011 Sipera Systems, Inc. All Rights Reserved.

Avaya Aura Pre 6.3 – SIP & Mobile Endpoints Messaging Conferencing Presence Services Communication Manager Avaya Aura® Avaya one-X® Client Enablement Services Today SIP endpoints outside of the enterprise must rely on an VPN client and VPN concentrator. VPN concentrator Proxy Internet Internet Data Cellular Voice Avaya one-X® Communicator SIP Windows and MAC Flare Communicator iPad and Windows Avaya one-X Mobile SIP iOS Avaya one-X® Mobile RIM – Android - iPhone VPN client required on Device

Avaya Aura 6.3 – SIP & Mobile Endpoints Messaging Conferencing Presence Services Communication Manager With SM 6.3 SIP endpoints can register through an SBC and receive full AST features. No more VPNs needed Avaya Aura® Avaya one-X® Client Enablement Services SBC Proxy Internet Internet Data Avaya SIP Phones Cellular Voice Avaya one-X® Mobile RIM – Android - iPhone Avaya Desktop Video Device Avaya one-X® Communicator SIP Windows and MAC Flare Communicator iPad and Windows Avaya one-X Mobile SIP iOS