Better, Faster, Cheaper Connect Mann – a case study from the Isle of Man Simon Robinson Principal Consultant

Welcome to Ellan Vannin ( ) ( )

Hon D Gelling MHK Chief Minister Crown Dependency / Special relationship with EU 33 x 11 miles, World’s oldest continuous parliament Population c. 77,000, 52% not born on IoM 0.08% unemployment GDP expectation – 6%, Financial Services make up 42% of GDP Gross Govt expenditure – c. £700m No National Debt 93% satisfied or very satisfied with IoM as a place to live 70% satisfied or very satisfied with way Govt runs the IoM Innovation – 3G 100% broadband coverage (high per capita take-up) Commitment to reduce taxes Corporate – standard to 0% by 2006 Personal – current higher rate is 18% Education – wireless broadband / LAN / PC to student ratio Investment in IoM infrastructure But first a word from the sponsor …

e -commerce & e -society strategy (Tynwald 2001) “We must modernise the business of government itself - achieving joined up working between different parts of government and providing new, efficient and convenient ways for citizens and businesses to communicate with government and to receive its services.” J oined UP I nformation for T he E lectronic R esident “ JUPITER will bring about a fundamental change in the way the Isle of Man Government uses IT.” The road ahead

Let’s have a look at the directions Business Change Programme Technology Programme JUPITER a fundamental improvement in the delivery of policy, processes and services ►e-Government Development Manager ►Re-engineering end-to-end processes and services ►CRM ►Enhanced stake-holder involvement ►Issue and event driven (not organisation constrained) ►Appropriate “channels to market” ■ One stop shop ■ Contact centre ►Time and location independent ►Consistent quality ►Pan-government projects ►Realignment of IT responsibilities: ■ Strategic IT thought leadership ■ Ownership of the core infrastructure ►ISD Strategy ■ Governance ■ Market & International Standards ISO 17799, ITIL……. ■ Common services ■ Development of Government web services ■ Secure & resilient 24x7 ■ Moving IT higher up the value chain ■ Focussed supplier roles as systems integrator Better, Faster, Cheaper

Why are we going there? ►Projected savings of 22% on call costs ►Video conferencing facilities reduce transport costs and lead to time savings ►Additional savings in maintenance costs ►More to come! ►Potential for new IPT applications, such as electronic voting, enabled ►Nomination for Cisco award raises international profile of IoM as a place to do business ►Deployment of wireless hotspots at key business locations attracts business to IoM ►More to come! FinancialOther

What does it look like? ►Dimension Data / Manx Telecom consortium retained ►Cisco-based network infrastructure underpins the entire converged communications solution ►Single infrastructure serving all Government departments and agencies ►Dual data centres connect to the WAN at 10Gbs bandwidth ►IoMG sites connect at bandwidths ranging from 2Mbs to 1Gbs ►IP Telephony deployed across all IoMG sites ►Additional infrastructure services must be provided as and when required ►Video over the network The Connect Mann Solution

Where are we now?

Better… ►Isle of Man’s profile ►Increased resilience ■ Network ■ Telephony ►Increased security ►Able to meet specific business requirements ►Improved customer service ►Simpler infrastructure ►Free WiFi hotspots

Faster… ►Application integration ►Development contingency ►Auto attendant ►Generic contract development ►Increased resilience

Cheaper… ►Reduced call charges ■ Economies of scale ■ On-net calls ►Reduced circuit costs ►Reduced maintenance charges ►Reduced connection costs ►Prevented costs ■ New buildings ■ Reduced risk

Along the way – look out for…

►Benefits in unlikely places ►Benefits need to be managed to be realised ►Benefits continue after the project ends ►Keep asking, keep searching, keep recording ►Better, Faster, Cheaper ■ … but not at any cost