1. Global Forum 2001 Newcastle, 19 October 2001 E-Society Applications for Citizens Innovative Applications: Best-practices in London-Lewisham Antoinette Moussalli Head of European and International Affairs, e-Government Unit London - Lewisham

2. Lewisham, the place One of 33 Municipalities which make up London Large area: 35.072 sq km / 13.7 sq miles 250,000 inhabitants A multi-cultural area Uneven development across the municipality with pockets of wealth and pockets of deprivation Unemployment: 7%, still higher than in the rest of London

3. Lewisham, the vision Together we will make Lewisham the best place in London to live, work and learn Key priority for action: Connect Lewisham, its people and businesses to the opportunities of the 21st century through information and communication technologies Lewisham has been heavily engaged with the modernisation agenda and achieving the UK government targets to deliver e-government by 2005

4. Lewisham, the strategy We will achieve these targets by 2004 How? We have built into our e-Government strategy a range of projects that will help Lewisham become a truly connected Council in a well connected community

5. Best-practice Your Voice Your Say Promotes e- Democracy (http://www.lewisham.gov.uk) Access Point Range of services delivered from one placeTellytalk Personal videoconferencing to access services AVANTI and LEAP (http://www.avantiproject.org) and (http: //www.leap.gov.uk) Promotes Improved access to local Services

6. Your Voice Your Say Overall Aims Develop the Lewisham web site as a focus for e- democracy and consultation with local residents and businesses Use ICT to open new channels for Lewisham citizen participation and dialogue on key policy issues Enhance local democracy and civic life by enabling immediate and direct communication between citizens and decision makers

7. Your Voice Your Say Young Citizens ICT project Consultation and involvement of young citizens using electronic tools: Internet survey Video conference and chats with young people across Europe Consultation on issues of interest

8. Your Voice Your Say General Services A video clip introduction to e-democracy A live on-line question and answer session with Councillors An interactive question board where residents can contribute ideas on key policy issues Lewisham quick-poll on-line voting on topical issues Database containing results of consultation exercise Details of forthcoming electronic consultation Details of free internet access

9. Access point Services, information and advice available through a single point On average 12,000 customers a week Service areas, some examples: –Housing benefit and council tax –Education –Pupil benefits and awards –Issue of travel permits –and more…. Partners: the Inland Revenue, Benefits Agency, voluntary groups

10. TellytalkWhat Remote access to public services and information using one to one videoconferencing 15 Tellytalk sites across Lewisham Information about Council tax, housing benefit, community education programmes... The benefits No need to travel to the Town Hall Access to other Lewisham organisations Possibility to do joint work on and transmit and receive documents

11. Access to services LEAP (Life Events Access Project) AIMS To deliver joined up services targeted to the needs of the community Available 24 x 7 x 52 Focuses on life events around everyday occurrences

12. LEAP Information, advice and contact details relating to the following life events Leaving School Changing Employment Status Dealing with Crime Starting School Starting a Business Moving Home Becoming a Carer Becoming Disabled Having a Baby Retirement Bereavement

13. Access to services AVANTI: Added Value Access to New Technologies on the Internet AIMS (1) Inclusion in the information society of those people who cannot or think they do not want to be involved: minority languages groups, young people, the Elderly Intelligent assistant which can take over the interface to Internet services Supports ubiquitous computing and communication (on the move) DG Infso

14. Access to services AVANTI: Added Value Access to New Technologies on the Internet AIMS (2) To make it easier for all citizens to use services provided through Internet technologies. Intelligent interfaces for delivering municipal and general interest services. To simplify access to information portals. DG Infso

15. Access to services AVANTI: Added Value Access to New Technologies on the Internet AVANTI WILL DELIVER AVANTI WILL DELIVER: An Avatar: intelligent assistant which will enable easier “automatic”access to the services and information delivered through IT Authentication and verification without using passwords DG Infso

16. The way forward AVANTI will make the interface with all services delivered electronically simple and easy to use