1. MANAGED LAN SERVICES How will you benefit? Managed LAN service  Full LAN service (hardware, operation, other services)  Per-port pricing  International coverage (100+ countries)  Consistent SLAs (worldwide)  Scalable from 200 ports upwards CIO  Central, proactive management frees up resources  Secure thanks to protected network access  Automated network access (roaming)  Support for hot-desking  Highly responsive to changing business needs CFO/procurement  Lower IT costs  Variable IT costs (convert capex to opex)  Provider consolidation  Cost transparency (price-per-port) User department  Protected access for guests (via vouchers), and external employees  Able to focus on core tasks  Proactive network monitoring  Optional WLAN and support available for hotspots

2. Managed LAN Services – Brief Description A standardized LAN SOLUTION FOR YOUR ENTERPRISE COLLABORATIONMOBILECLOUD & BIG DATA SECURITYIP-VPN DYNAMIC DESKTOP MANAGED LAN SERVICES GLOBAL COVERAGE, FLEXIBLE DESIGN, AUTOMATED ORDERS AND DELIVERIES, PER-PORT PRICING MODEL, CENTRAL NETWORK SERVICES (RADIUS, DHCP, DNS), ONSHORE/OFFSHORE OPERATIONS

3. internal Managed LAN Services 3.0 - November 2011 - Training Berlin 33 What is a Managed LAN Service? A General Description. Managed LAN is a...  Standardized package of services for provisioning and operation of high quality network connections by specialized service providers. Service-related Services  are contractually fixed by a Service Level Agreement (SLA)  This includes for example, availability, response time, recovery time, implementation time or performance. Quelle: computerwoche.decomputerwoche.de

4. OUR SOLUTIONS Managed LAN Services CHALLENGES & SOLUTIONS YOUR CHALLENGES  Investing in modernization/optimization  Increasing complexity of LAN structures  Poor cost transparency  No central control  Increasing requirements  Bandwidth  Quality and security  Service and deployment times  Integrating mobile end points/branch offices / SoHo  Strain on IT resources  Wide geographical distribution of tasks  End-to-end service  Consulting  Planning  Hardware, roll-out, operations, service  Transparent and flexible pricing models  LAN and WLAN services with per- port pricing  Available in 100+ countries  SLAs unified worldwide  Scalable installations with 200 or more ports onshore and Offshore operations

5. TRUST Highly skilled T-Systems employees handle all tasks related to active components SIMPLICITY Automated orders and deliveries for additional ports FLEXIBILITY  Greater flexibility and faster implementation  Employees can resume operations much sooner after relocating – activating and deactivating LAN ports no longer hampers the process SERVICE LEVELS Clearly defined SLAs all the way to each LAN port or WLAN access point RESOURCES Reduced strain on IT help desk employees, project managers, procurement, and accounting departments YOUR BENEFITS Managed LAN Services BENEFITS FOR CUSTOMERS

6. Management  Customers’ own hardware  Operating costs are invoiced monthly Managed LAN Services – Pricing models purchase  One-time costs for hardware  Operating costs are invoiced monthly rental  No one-time costs  Convert capex to opex  Flexible per-port pricing

7. internal Managed LAN Services 3.0 - November 2011 - Training Berlin 7 Managed LAN Services The Offering Overview (1/2)  A LAN Port is the standard offering for a fully managed LAN Service  MLS3.0 is based on per port pricing.  The complete T-Systems offer comprises of:  Design  Hardware procurement and provisioning (as required)  Configuration  Maintenance service  Proactive management  Reporting  The design is flexible, adaptable and extensible (based on the Architecture Design Guide)  Central provisioning of Network Services (Radius, DHCP, NTP and DNS).  Provisioning by the Customer Self Administration Tool for specific changes. Core services of Managed LAN Services

8. internal Managed LAN Services 3.0 - November 2011 - Training Berlin 8 Managed LAN Services The Offering Overview (2/2)  Cost-efficient and high quality through standardised and automated production.  Based on central provisioning and rollout processes with automated tools:  Central ordering  Automated configuration of the devices  Using a central Configuration Management Database  Central control of the service provider  Management by ITIL standards (incident-, problem-, change- and Operations Management and reporting)  Using a standardised international; hardware and service process.  Central operation with near- and on-shore(DE) models. Platform production

9. Managed LAN Services – Brief Description BASIC ARCHITECTURE AND SCOPE OF MLS SERVICES MLS WAN Wifi Client Employee Workstatio n IP Phone Wifi Client Employee Workstatio n IP Phone MLS Data center Ethernet network MLS Campus Network MLS Branch Office LAN Server NAS MLS MLS Network Service AREA DNS DHCP Radius MLS Network Management AREA NMS TSI Central Customer Site

10. Managed LAN Services – USPs WORKING WITH T-SYSTEMS Global coverage  Available in more than 100 countries worldwide  Trusted by many customers in Europe (e.on, ITERGO, ThyssenKrupp, etc.) Stable operations  Proactive monitoring by European network operation centers  LAN SLAs with up to 99.96% availability Long track record More than ten years‘ experience in LAN services, over 600,000 ports installed Security compliance  Onshore-only operations possible on request  Meets German data- protection requirements

11. Managed LAN Services – USPs OUR key DIFFERENTIATORS... NETWORK AND SYSTEMS INTEGRATORS  Alliance with market leader Cisco  Dual-vendor strategy: Cisco/Juniper  Worldwide service & operations  End-to-end service for WAN/LAN  CSA portal (for customer self service) VENDORS  Expert on international operations and services (dual-vendor)  End-to-end portfolio for WAN/LAN/etc.  CSA portal (for customer self service) IN-HOUSE OPERATORS  Better economies of scale  High degree of standardization  More efficient operations