Five Common Communication Mistakes that Educators Make (and How to Correct Them) Rich Mercadante

communication involves choices

My communication is always within my control.

escalate or de-escalate

misreading perceptions 1

What did you just see? Reese’s Bay Ruth M & M’s Peanut M & M’s Plain York Peppermint Patty Juicy Fruit Gum Kit Kat Hershey’s Milk Chocolate Bar Almond Joy Snickers

prototype – ideal examples

self concept

reflective appraisal – looking glass self how WE think others see us

impression management creating impressions with language

1. state observations 2. ask other person if they share your perception 3. consider other interpretations.

weak listening 2

linear model

source receiver transactional model

active listening

attention empathy response

misunderstanding verbal language 3

no dentist today

put essay in drop box

language is power I was wondering if I could speak to Dr. Jones. I need to speak to Dr. Jones.

anticipate misunderstanding rephrase do better next time

misunderstanding nonverbal language 4

Why don’t you like me?

look in the mirror videotape yourself be aware of your nonverbals

failure to resolve conflict 5

resolving conflict

defense mechanisms

sarcasm overly critical

resolving conflict win-win time focus on problem perception check

coping with defensiveness judgment vs. description control vs. problem focus strategy vs. spontaneity

neutrality vs. empathy superiority vs. equity certainty vs. provision

Avoiding communication escalation: I vs. You